Envoy Global
Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Are you passionate about building relationships and exceeding customer expectations?
At Envoy Global, client relationships are our top priority! We are looking for a dedicated and personable
Account Manager
to partner with our Strategic Account Managers to assist with client requests and projects for their designated client portfolio.
Account Managers
are vital in providing client specific immigration program knowledge to our Envoy Global immigration teams and affiliated law firm. As our
Account Manager
you will work cross-functionally to support our Envoy global Platform users by providing guidance on overall platform processes & procedures while applying application knowledge to assist clients.
As our Account Manager, you will be required to:
Provide excellent client service to Envoy Global clients as well as internal teams.
Address client inquiries related to product features, bugs, billing, reporting, and other needs.
Act as the primary day-to-day contact for clients in the designated portfolio, following the Strategic Account Manager (SAM) instructions.
Resolve client escalations and notify relevant internal parties as needed.
Serve as a trusted partner to Envoy Global clients and internal teams. This position requires strong communication and attention to detail skills, in a fast-paced client service environment.
Assist with projects and tasks involving various Envoy teams (e.g., Operations Support, Onboarding/Offboarding, Sales, Marketing, Product Support, Finance, Immigration) to meet deliverable and quality standards.
Produce, analyze, and review client data, provide recommendations, and follow up as required.
Deliver training (webinars), answer platform questions, and guide clients to resources for continued education and engagement. Participate in client meetings, providing necessary information and follow-up.
Assist in preparing and delivering Account Business Reviews (ABR)
Understand and relay client concerns and needs to appropriate Envoy Global teams while documenting in Salesforce.
Maintain accurate account data and reports as necessary regarding client information
To apply for this role, you should possess the following skills, experience and qualifications:
Excellent customer service skills and client first mentality
Strong time management, multi-tasking, and interpersonal skills
Excellent communication skills; both written and verbal
Values collaboration and teamwork but also can work independently
Strong communication and attention to detail within a fast-paced client service environment.
Accountable and proactive attitude
College degree preferred or relevant work experience
2+ years of experience in account management, customer success, and/or client service roles
Experience with utilizing online tools to manage and complete work (various Software Applications (Envoy App, Salesforce.com , PowerBi, Zendesk)
Salary Range (Min to Max): $60,000 Base to $80,000 Base
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Envoy Global, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
Are you passionate about building relationships and exceeding customer expectations?
At Envoy Global, client relationships are our top priority! We are looking for a dedicated and personable
Account Manager
to partner with our Strategic Account Managers to assist with client requests and projects for their designated client portfolio.
Account Managers
are vital in providing client specific immigration program knowledge to our Envoy Global immigration teams and affiliated law firm. As our
Account Manager
you will work cross-functionally to support our Envoy global Platform users by providing guidance on overall platform processes & procedures while applying application knowledge to assist clients.
As our Account Manager, you will be required to:
Provide excellent client service to Envoy Global clients as well as internal teams.
Address client inquiries related to product features, bugs, billing, reporting, and other needs.
Act as the primary day-to-day contact for clients in the designated portfolio, following the Strategic Account Manager (SAM) instructions.
Resolve client escalations and notify relevant internal parties as needed.
Serve as a trusted partner to Envoy Global clients and internal teams. This position requires strong communication and attention to detail skills, in a fast-paced client service environment.
Assist with projects and tasks involving various Envoy teams (e.g., Operations Support, Onboarding/Offboarding, Sales, Marketing, Product Support, Finance, Immigration) to meet deliverable and quality standards.
Produce, analyze, and review client data, provide recommendations, and follow up as required.
Deliver training (webinars), answer platform questions, and guide clients to resources for continued education and engagement. Participate in client meetings, providing necessary information and follow-up.
Assist in preparing and delivering Account Business Reviews (ABR)
Understand and relay client concerns and needs to appropriate Envoy Global teams while documenting in Salesforce.
Maintain accurate account data and reports as necessary regarding client information
To apply for this role, you should possess the following skills, experience and qualifications:
Excellent customer service skills and client first mentality
Strong time management, multi-tasking, and interpersonal skills
Excellent communication skills; both written and verbal
Values collaboration and teamwork but also can work independently
Strong communication and attention to detail within a fast-paced client service environment.
Accountable and proactive attitude
College degree preferred or relevant work experience
2+ years of experience in account management, customer success, and/or client service roles
Experience with utilizing online tools to manage and complete work (various Software Applications (Envoy App, Salesforce.com , PowerBi, Zendesk)
Salary Range (Min to Max): $60,000 Base to $80,000 Base
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Envoy Global, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Public burden statement: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr