Addison Group
Position Title:
Help Desk Analyst
Location:
Washington DC
Assignment Type:
Direct Hire
Salary:
60k-70k / year
Work Schedule:
Monday - Friday (4 days onsite)
Benefits:
This position is eligible for medical, dental, vision, and 401(k)
Job Description We are looking for a Helpdesk Analyst for our Information Technology team with experience in a legal or professional services environment. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment.
Responsibilities
Basic troubleshooting of user issues/tickets
Creation/Elevation of tickets for TII Support
Solving common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup
Creating documentation
Collecting user requests and data
Carrying out of processes, like onboarding, using established procedures
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field preferred
2+ years of IT and desktop support experience
Experience working with Office 365
Experience supporting Windows, iOS, and Android devices
Working knowledge of Active Directory
Ability to troubleshoot, diagnose and repair basic hardware and software issues
Ability to follow standard IT procedures, including escalation of issues when necessary
Ability to work both independently and collaboratively as a team
High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
Basic understanding of networking and security principles
Seniority Level Entry level
Employment Type Other
Job Function Information Technology
Industry Staffing and Recruiting
IND 005-009
#J-18808-Ljbffr
Help Desk Analyst
Location:
Washington DC
Assignment Type:
Direct Hire
Salary:
60k-70k / year
Work Schedule:
Monday - Friday (4 days onsite)
Benefits:
This position is eligible for medical, dental, vision, and 401(k)
Job Description We are looking for a Helpdesk Analyst for our Information Technology team with experience in a legal or professional services environment. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment.
Responsibilities
Basic troubleshooting of user issues/tickets
Creation/Elevation of tickets for TII Support
Solving common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup
Creating documentation
Collecting user requests and data
Carrying out of processes, like onboarding, using established procedures
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field preferred
2+ years of IT and desktop support experience
Experience working with Office 365
Experience supporting Windows, iOS, and Android devices
Working knowledge of Active Directory
Ability to troubleshoot, diagnose and repair basic hardware and software issues
Ability to follow standard IT procedures, including escalation of issues when necessary
Ability to work both independently and collaboratively as a team
High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
Basic understanding of networking and security principles
Seniority Level Entry level
Employment Type Other
Job Function Information Technology
Industry Staffing and Recruiting
IND 005-009
#J-18808-Ljbffr