SportsRecruits
About SportsRecruits
SportsRecruits is the leading sports recruiting network, connecting athletes, clubs, events, and college coaches in the recruiting process. The company’s network and tools are trusted by sports organizations such as the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association. Every year, millions of connections are made on the network, resulting in commitments to the best academic and athletic institutions.
About The Position
As a member of the Customer Success team, you will work directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unlock the power of the SportsRecruits platform. As a Customer Success Specialist, you’ll serve as the first point of contact for phone, email, and live chat inquiries to help customers achieve their goals on the SportsRecruits platform. You will closely assist our Customer Success Management team in the onboarding and implementation process for our club and high school customers. Candidates should demonstrate effective and positive communication, strong attention to detail, and ability to break down complex challenges into simple solutions.
Responsibilities
Independently manage the daily workflow of onboarding new, and renewing existing users to the SportsRecruits platform.
Apply technical knowledge and creative problem‑solving to find efficient solutions to customer issues.
Handle customer requests and raise issues to the appropriate team members.
Analyze data to find opportunities to improve the product, build internal efficiencies, and troubleshoot customer issues.
Serve as the voice of the customer and collect feedback to drive improvement in the product.
Contribute to and help maintain existing and new customer‑facing resources.
Requirements
1-2 Years of Customer Success Experience.
Passion for helping people.
Excellent written and oral communication skills.
Strong troubleshooting skills, analytical thinking, perseverance, and patience.
Proficient in Microsoft Excel.
Flawless attention to detail.
Ability to prioritize multiple projects and deadlines.
Strong desire to improve the experience of our users.
Understanding of college recruiting and the high school and club sports space.
Familiarity with software like Zendesk, Salesforce, and Gainsight is a plus.
Experience in the college athletic recruiting process is a plus.
What we offer
Remote‑first team culture.
Comprehensive medical, vision, and dental coverage.
Flexible Spending Account and Health Savings Account options.
401(k) with an Employer Match.
Short Term and Long Term Disability.
Group and Supplemental Life & AD&D.
Gym Discount Program.
Pet Insurance.
Wellbeing Program.
Salary Range: $45,000 - $55,000 USD annually.
Remote‑first position. Option to work full or part‑time from our New York office. Annual company meet‑up in Florida for in‑person collaboration.
SportsRecruits is an equal opportunity employer and embraces diversity and equal opportunity on our team.
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SportsRecruits is the leading sports recruiting network, connecting athletes, clubs, events, and college coaches in the recruiting process. The company’s network and tools are trusted by sports organizations such as the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association. Every year, millions of connections are made on the network, resulting in commitments to the best academic and athletic institutions.
About The Position
As a member of the Customer Success team, you will work directly with student-athletes, parents, club owners, directors, recruiting coordinators, and coaches to unlock the power of the SportsRecruits platform. As a Customer Success Specialist, you’ll serve as the first point of contact for phone, email, and live chat inquiries to help customers achieve their goals on the SportsRecruits platform. You will closely assist our Customer Success Management team in the onboarding and implementation process for our club and high school customers. Candidates should demonstrate effective and positive communication, strong attention to detail, and ability to break down complex challenges into simple solutions.
Responsibilities
Independently manage the daily workflow of onboarding new, and renewing existing users to the SportsRecruits platform.
Apply technical knowledge and creative problem‑solving to find efficient solutions to customer issues.
Handle customer requests and raise issues to the appropriate team members.
Analyze data to find opportunities to improve the product, build internal efficiencies, and troubleshoot customer issues.
Serve as the voice of the customer and collect feedback to drive improvement in the product.
Contribute to and help maintain existing and new customer‑facing resources.
Requirements
1-2 Years of Customer Success Experience.
Passion for helping people.
Excellent written and oral communication skills.
Strong troubleshooting skills, analytical thinking, perseverance, and patience.
Proficient in Microsoft Excel.
Flawless attention to detail.
Ability to prioritize multiple projects and deadlines.
Strong desire to improve the experience of our users.
Understanding of college recruiting and the high school and club sports space.
Familiarity with software like Zendesk, Salesforce, and Gainsight is a plus.
Experience in the college athletic recruiting process is a plus.
What we offer
Remote‑first team culture.
Comprehensive medical, vision, and dental coverage.
Flexible Spending Account and Health Savings Account options.
401(k) with an Employer Match.
Short Term and Long Term Disability.
Group and Supplemental Life & AD&D.
Gym Discount Program.
Pet Insurance.
Wellbeing Program.
Salary Range: $45,000 - $55,000 USD annually.
Remote‑first position. Option to work full or part‑time from our New York office. Annual company meet‑up in Florida for in‑person collaboration.
SportsRecruits is an equal opportunity employer and embraces diversity and equal opportunity on our team.
#J-18808-Ljbffr