GRS Technology Solutions
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Field Engineer (Level 2)
role at
GRS Technology Solutions
1 week ago Be among the first 25 applicants
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Location Fairfax, VA
Terms Full time position, minimum 40 hours per week
Certificate requirements Security +, Network +, MS 500
Who We Are GRS is a technology consulting firm that has been supporting small-medium sized businesses in the Washington, DC area since 2014. We are a fast growing, high paced IT Managed Services provider. We believe that everyone should have access to high-end, enterprise-level IT solutions, and that is exactly what we provide. We hire only high energetic, positive, team players that love being challenged and are always looking to grow. Our team represents our core values and delivers high-level client support as well as contribute to our team camaraderie and spirit. We provide the best customer experience; our clients should be able to hear you smile over the phone! We have a team that does not back down from a challenge and gets satisfaction from contributing to the overall success of the company. To be part of our team you must accept the above and have answered yes to the questions below. Do you get great satisfaction from contributing to the overall success of the company? Do you enjoy using technology to automate processes? Do you work well under pressure and always show up with a positive attitude?
Important Characteristics To Be Successful At GRS The candidate must follow instructions well, but also be able to take the initiative. Must have excellent customer service skills and manage time well working with multiple clients at the same time. Should be able to multi-task, prioritize and meet tight deadlines. Should be fair, flexible, get along well with others, and be a good listener. Must be punctual, reliable, and take good notes. Has the ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members. Possesses the ability to deal effectively with stressful situations. Lastly, continue self-training to preserve professional viability.
Benefits Our unique company benefits include great healthcare, Vision, and dental plan options with ADP Total Source. We offer 401k retirement planning opportunities, Flexible Spending Accounts, Long-Term Disability, Life Insurance, and paid time off. Cutting-edge training opportunities, company lunches, company retreats, special company events and celebrations, all in all a modern, cozy, on the edge of the loop type of work environment!
General Job Description The Field Engineer will oversee troubleshooting and managing tickets within client SLA parameters. You will be the face of the company when interacting with clients on-site. Professionalism is of the utmost importance. This person will be required to have good communication skills and is able to work under stressful situations. Creating, maintaining, following up and closing tickets will be a priority as well as managing client appointments. You will be assisting with projects and proactive client work.
Daily Duties
Helpdesk and Call queue support
On-site support for clients
Troubleshooting applications (ex. Microsoft applications, client exclusive applications)
Troubleshooting printers, phones, general workstation issues, and network connection issues.
Aid with Projects on-site
Setting up servers, computers, network equipment, phones, and printers during on-site visits.
Proactive support – as needed
Downloading and installation of applications
On-boarding/Off-boarding computers
Hardware assembly and disassembly (upgrading hardware)
Breakdown Of Responsibilities
Provide helpdesk support and work on escalated tickets
Identify the ticket priorities and work on tickets in order
Assist with proactive maintenance
Network devices
Servers
Backup Maintenance (Barracuda)
Meraki troubleshooting
Assist Sr. Engineers on Small/Large projects
Documentation of every new detail regarding our clients
Provide quality and profitable services as agreed under GRS SLA
Ensure that systems, processes, and methodologies are followed according to company guidelines
Take ownership of tasks and follow through to ensure complete resolution
DAILY time entry accounting for at least 8 hours in the form of resolution Notes in Service Tickets
Daily checkout through MS Teams. Accurate recording and submission of timesheet
Daily duties may include level 1 tasks (as needed)
Troubleshooting applications
Troubleshooting printers
Downloading and installation of applications
Troubleshooting phones
Troubleshooting general computer issues
Any other tasks assigned by the team lead or management
Candidate Requirements
Excellent communication, customer service, planning, problem solving, goal setting, quality, and time management skills
At least two years of related work experience with a positive track record of help desk support
Solid knowledge of hardware and software with, but limited to, PC’s, laptops, smartphones, tablets, printers, general office equipment, Microsoft Office, and Windows OS.
Ability to troubleshoot client issues while remaining calm and managing timelines.
Networking or Microsoft related certification is a plus
Microsoft Office Suite
Configuring Remote Desktop
Know Windows 10 and Windows 11
Active directory, DNS and DHCP
Smart phones such as Android, iPhones and Blackberry
Network printers and wireless access points.
Desired Familiarity With The Following
Office 365
Windows Server 2019
Microsoft Exchange
Microsoft SharePoint
Firewalls, switches, access points
LabTech, ConnectWise, Thycotic, Threat Locker, Sentinel One, IT Glue
Apply Here
Seniority level Entry level
Employment type Full-time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at GRS Technology Solutions by 2x
#J-18808-Ljbffr
Field Engineer (Level 2)
role at
GRS Technology Solutions
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Location Fairfax, VA
Terms Full time position, minimum 40 hours per week
Certificate requirements Security +, Network +, MS 500
Who We Are GRS is a technology consulting firm that has been supporting small-medium sized businesses in the Washington, DC area since 2014. We are a fast growing, high paced IT Managed Services provider. We believe that everyone should have access to high-end, enterprise-level IT solutions, and that is exactly what we provide. We hire only high energetic, positive, team players that love being challenged and are always looking to grow. Our team represents our core values and delivers high-level client support as well as contribute to our team camaraderie and spirit. We provide the best customer experience; our clients should be able to hear you smile over the phone! We have a team that does not back down from a challenge and gets satisfaction from contributing to the overall success of the company. To be part of our team you must accept the above and have answered yes to the questions below. Do you get great satisfaction from contributing to the overall success of the company? Do you enjoy using technology to automate processes? Do you work well under pressure and always show up with a positive attitude?
Important Characteristics To Be Successful At GRS The candidate must follow instructions well, but also be able to take the initiative. Must have excellent customer service skills and manage time well working with multiple clients at the same time. Should be able to multi-task, prioritize and meet tight deadlines. Should be fair, flexible, get along well with others, and be a good listener. Must be punctual, reliable, and take good notes. Has the ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members. Possesses the ability to deal effectively with stressful situations. Lastly, continue self-training to preserve professional viability.
Benefits Our unique company benefits include great healthcare, Vision, and dental plan options with ADP Total Source. We offer 401k retirement planning opportunities, Flexible Spending Accounts, Long-Term Disability, Life Insurance, and paid time off. Cutting-edge training opportunities, company lunches, company retreats, special company events and celebrations, all in all a modern, cozy, on the edge of the loop type of work environment!
General Job Description The Field Engineer will oversee troubleshooting and managing tickets within client SLA parameters. You will be the face of the company when interacting with clients on-site. Professionalism is of the utmost importance. This person will be required to have good communication skills and is able to work under stressful situations. Creating, maintaining, following up and closing tickets will be a priority as well as managing client appointments. You will be assisting with projects and proactive client work.
Daily Duties
Helpdesk and Call queue support
On-site support for clients
Troubleshooting applications (ex. Microsoft applications, client exclusive applications)
Troubleshooting printers, phones, general workstation issues, and network connection issues.
Aid with Projects on-site
Setting up servers, computers, network equipment, phones, and printers during on-site visits.
Proactive support – as needed
Downloading and installation of applications
On-boarding/Off-boarding computers
Hardware assembly and disassembly (upgrading hardware)
Breakdown Of Responsibilities
Provide helpdesk support and work on escalated tickets
Identify the ticket priorities and work on tickets in order
Assist with proactive maintenance
Network devices
Servers
Backup Maintenance (Barracuda)
Meraki troubleshooting
Assist Sr. Engineers on Small/Large projects
Documentation of every new detail regarding our clients
Provide quality and profitable services as agreed under GRS SLA
Ensure that systems, processes, and methodologies are followed according to company guidelines
Take ownership of tasks and follow through to ensure complete resolution
DAILY time entry accounting for at least 8 hours in the form of resolution Notes in Service Tickets
Daily checkout through MS Teams. Accurate recording and submission of timesheet
Daily duties may include level 1 tasks (as needed)
Troubleshooting applications
Troubleshooting printers
Downloading and installation of applications
Troubleshooting phones
Troubleshooting general computer issues
Any other tasks assigned by the team lead or management
Candidate Requirements
Excellent communication, customer service, planning, problem solving, goal setting, quality, and time management skills
At least two years of related work experience with a positive track record of help desk support
Solid knowledge of hardware and software with, but limited to, PC’s, laptops, smartphones, tablets, printers, general office equipment, Microsoft Office, and Windows OS.
Ability to troubleshoot client issues while remaining calm and managing timelines.
Networking or Microsoft related certification is a plus
Microsoft Office Suite
Configuring Remote Desktop
Know Windows 10 and Windows 11
Active directory, DNS and DHCP
Smart phones such as Android, iPhones and Blackberry
Network printers and wireless access points.
Desired Familiarity With The Following
Office 365
Windows Server 2019
Microsoft Exchange
Microsoft SharePoint
Firewalls, switches, access points
LabTech, ConnectWise, Thycotic, Threat Locker, Sentinel One, IT Glue
Apply Here
Seniority level Entry level
Employment type Full-time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at GRS Technology Solutions by 2x
#J-18808-Ljbffr