Maxio (Formerly Keen and Chargify)
Senior Account Manager
Maxio (Formerly Keen and Chargify), Worcester, Massachusetts, us, 01609
Senior Account Manager
Maxio is seeking a strategic, customer-focused, and results-oriented Senior Account Manager to join our growing team. In this role, you'll be responsible for managing and growing relationships with some of our most valuable and strategic customers. As a trusted advisor, you'll ensure these customers realize the full value of Maxio's platform driving retention, expansion, and long-term partnership.
Ideal candidates are exceptional communicators with a proven track record in SaaS account management, post-sale relationship building, and navigating complex customer organizations, especially within finance teams or the Office of the CFO. You'll work cross-functionally with Product, Services, and Solution Engineering teams to deliver an outstanding customer experience and identify new revenue opportunities through upsells and renewals.
Key Responsibilities
Post-Sale Customer Management : Act as the primary point of contact for strategic customers post-implementation, ensuring seamless onboarding, adoption, and long-term success.
Relationship Management : Build and maintain strong, trust-based relationships with finance leaders and executive stakeholders to understand their business goals and ensure Maxio delivers continuous value.
Product Education : Drive ongoing education and enablement to help customers fully leverage Maxio's platform across the quote-to-cash lifecycle.
Expansion Sales : Identify growth opportunities within existing accounts and lead strategic upsell and cross-sell initiatives to drive account expansion.
Pipeline & Forecast Management : Maintain an accurate expansion pipeline, manage forecasts, and collaborate with internal sales leadership to drive predictable revenue growth.
Customer Retention & Renewals : Proactively manage renewal processes, mitigate churn risk, and ensure high retention rates through strategic planning and engagement.
Internal Collaboration : Work closely with Product, Services, and Solution Engineering teams to advocate for customer needs, shape product roadmap conversations, and ensure a coordinated customer experience.
Required Skills & Qualifications
4+ years of experience in a quota-carrying role focused on install-base (post-sale) sales, customer retention, and expansion
Experience selling to the FinTech space
Office of the CFO ecosystem knowledge, NetSuite, QuickBooks, Sage, Xero
Organized and strong time management skills
Excellent written & verbal communication
Confident, self-assured with a sense of urgency and desire to win
Comfortable with change knowing that our business evolves rapidly
Ability to work during PST business hours
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Ideal candidates are exceptional communicators with a proven track record in SaaS account management, post-sale relationship building, and navigating complex customer organizations, especially within finance teams or the Office of the CFO. You'll work cross-functionally with Product, Services, and Solution Engineering teams to deliver an outstanding customer experience and identify new revenue opportunities through upsells and renewals.
Key Responsibilities
Post-Sale Customer Management : Act as the primary point of contact for strategic customers post-implementation, ensuring seamless onboarding, adoption, and long-term success.
Relationship Management : Build and maintain strong, trust-based relationships with finance leaders and executive stakeholders to understand their business goals and ensure Maxio delivers continuous value.
Product Education : Drive ongoing education and enablement to help customers fully leverage Maxio's platform across the quote-to-cash lifecycle.
Expansion Sales : Identify growth opportunities within existing accounts and lead strategic upsell and cross-sell initiatives to drive account expansion.
Pipeline & Forecast Management : Maintain an accurate expansion pipeline, manage forecasts, and collaborate with internal sales leadership to drive predictable revenue growth.
Customer Retention & Renewals : Proactively manage renewal processes, mitigate churn risk, and ensure high retention rates through strategic planning and engagement.
Internal Collaboration : Work closely with Product, Services, and Solution Engineering teams to advocate for customer needs, shape product roadmap conversations, and ensure a coordinated customer experience.
Required Skills & Qualifications
4+ years of experience in a quota-carrying role focused on install-base (post-sale) sales, customer retention, and expansion
Experience selling to the FinTech space
Office of the CFO ecosystem knowledge, NetSuite, QuickBooks, Sage, Xero
Organized and strong time management skills
Excellent written & verbal communication
Confident, self-assured with a sense of urgency and desire to win
Comfortable with change knowing that our business evolves rapidly
Ability to work during PST business hours
#J-18808-Ljbffr