Polaris Pharmacy Services
IT Director - Infrastructure & Support
Polaris Pharmacy Services, Fort Lauderdale, Florida, us, 33336
About Polaris Pharmacy Services
Polaris Pharmacy Services is a dedicated partner in care, transforming how patients experience long‑term, post‑acute, correctional, PACE, and specialty pharmacy services. Founded in 2015, Polaris is locally and independently owned with a growing national footprint. We offer competitive pay, robust benefits, and opportunities for career advancement.
Job Summary As an IT Director, you will oversee the company's entire IT infrastructure, manage a team of IT professionals, and ensure the effective and efficient operation of all IT systems and services. The ideal candidate has strong IT management experience, exceptional leadership skills, and a proven track record of implementing IT strategies aligned with business objectives.
Supervisory Responsibilities This position oversees IT roles.
Duties/Responsibilities
Team Leadership & Management
Supervise and mentor a team of 6 server and desktop engineers and vendor staff.
Foster accountability, continuous improvement, and customer service excellence.
Conduct performance reviews and provide coaching.
Develop and execute IT strategies aligned with organizational goals.
Establish IT policies, procedures, and standards to ensure compliance.
Vendor & Service Management
Manage a $2M/year Managed Service Arrangement (MSA) and ensure vendor performance aligns with SLAs.
Act as primary liaison between internal stakeholders and external service providers.
Develop and monitor IT budgets, controlling costs and optimizing resources.
Operational Excellence
Establish and manage key performance metrics: MTTR, Available System Time, Help Desk Ticket Closure within SLA, Ticket reduction.
Drive root cause analysis and implement corrective actions.
Develop methods for 24/7/365 availability to pharmacies.
Maintain and enhance the IT service catalog.
Oversee design, implementation, and maintenance of the company's IT infrastructure.
Infrastructure Enhancements and Optimization
Oversee an Azure environment running COTS, semi‑custom, and bespoke applications.
Migrate on‑premise servers to cloud.
Advise on multi‑site, multi‑zone, and localized architectures for continuous availability.
Perform network design and optimization activities.
Lead telephony and call routing management.
Incident & Problem Management
Oversee incident response and escalation.
Lead post‑incident reviews and document lessons learned.
Process Improvement
Optimize Azure Cloud utilization and expense.
Identify and implement process improvements to enhance uptime and user satisfaction.
Collaborate with cross‑functional teams to align IT support with business objectives.
Implement advanced monitoring/telemetry tools and recommend new technologies.
Required Skills/Abilities
Bias for action and proactive engagement.
Vendor and Managed Services Partner (MSP) management.
Incident management coordination through resolution.
Strong knowledge of IT infrastructure, systems, and security principles.
Strategic IT planning aligned with business objectives.
Excellent leadership, people management, and motivational skills.
Strong analytical and problem‑solving abilities with a focus on innovation.
Exceptional communication and interpersonal skills.
Proven track record of managing large‑scale IT projects on time and budget.
Knowledge of IT governance, compliance, and regulatory requirements.
Up to 25% travel.
Preferred Skills/Abilities
SQL monitoring and basic query writing.
Advanced monitoring tools (Dynatrace, Data Dog, Application Dynamics).
Pharmacy system support (Softwriters Frameworks, Red Sail PioneerRx).
Batch scripting.
Networking and SD‑WAN management.
Telephony and IP Phone systems configuration.
Qualifications/Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree in Computer Science, Information Technology, or related field. Master’s degree is a plus.
Minimum 10 years of senior IT leadership experience.
Process Improvement Certification (e.g., 6 Sigma) preferred.
Support Framework Certification (e.g., ITIL, ISO9000) preferred.
Seniority level Director
Employment type Full‑time
Job function Information Technology
Industries Pharmaceutical Manufacturing
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Job Summary As an IT Director, you will oversee the company's entire IT infrastructure, manage a team of IT professionals, and ensure the effective and efficient operation of all IT systems and services. The ideal candidate has strong IT management experience, exceptional leadership skills, and a proven track record of implementing IT strategies aligned with business objectives.
Supervisory Responsibilities This position oversees IT roles.
Duties/Responsibilities
Team Leadership & Management
Supervise and mentor a team of 6 server and desktop engineers and vendor staff.
Foster accountability, continuous improvement, and customer service excellence.
Conduct performance reviews and provide coaching.
Develop and execute IT strategies aligned with organizational goals.
Establish IT policies, procedures, and standards to ensure compliance.
Vendor & Service Management
Manage a $2M/year Managed Service Arrangement (MSA) and ensure vendor performance aligns with SLAs.
Act as primary liaison between internal stakeholders and external service providers.
Develop and monitor IT budgets, controlling costs and optimizing resources.
Operational Excellence
Establish and manage key performance metrics: MTTR, Available System Time, Help Desk Ticket Closure within SLA, Ticket reduction.
Drive root cause analysis and implement corrective actions.
Develop methods for 24/7/365 availability to pharmacies.
Maintain and enhance the IT service catalog.
Oversee design, implementation, and maintenance of the company's IT infrastructure.
Infrastructure Enhancements and Optimization
Oversee an Azure environment running COTS, semi‑custom, and bespoke applications.
Migrate on‑premise servers to cloud.
Advise on multi‑site, multi‑zone, and localized architectures for continuous availability.
Perform network design and optimization activities.
Lead telephony and call routing management.
Incident & Problem Management
Oversee incident response and escalation.
Lead post‑incident reviews and document lessons learned.
Process Improvement
Optimize Azure Cloud utilization and expense.
Identify and implement process improvements to enhance uptime and user satisfaction.
Collaborate with cross‑functional teams to align IT support with business objectives.
Implement advanced monitoring/telemetry tools and recommend new technologies.
Required Skills/Abilities
Bias for action and proactive engagement.
Vendor and Managed Services Partner (MSP) management.
Incident management coordination through resolution.
Strong knowledge of IT infrastructure, systems, and security principles.
Strategic IT planning aligned with business objectives.
Excellent leadership, people management, and motivational skills.
Strong analytical and problem‑solving abilities with a focus on innovation.
Exceptional communication and interpersonal skills.
Proven track record of managing large‑scale IT projects on time and budget.
Knowledge of IT governance, compliance, and regulatory requirements.
Up to 25% travel.
Preferred Skills/Abilities
SQL monitoring and basic query writing.
Advanced monitoring tools (Dynatrace, Data Dog, Application Dynamics).
Pharmacy system support (Softwriters Frameworks, Red Sail PioneerRx).
Batch scripting.
Networking and SD‑WAN management.
Telephony and IP Phone systems configuration.
Qualifications/Competencies To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree in Computer Science, Information Technology, or related field. Master’s degree is a plus.
Minimum 10 years of senior IT leadership experience.
Process Improvement Certification (e.g., 6 Sigma) preferred.
Support Framework Certification (e.g., ITIL, ISO9000) preferred.
Seniority level Director
Employment type Full‑time
Job function Information Technology
Industries Pharmaceutical Manufacturing
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