Enhanced Veterans Solutions, Inc. (EVS)
Senior Customer Technical Support Specialist (Help Desk)
Enhanced Veterans Solutions, Inc. (EVS), Dahlgren, Virginia, United States, 22448
Senior Customer Technical Support Specialist (Help Desk)
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Direct message the job poster from Enhanced Veterans Solutions, Inc. (EVS)
Director of Recruiting/ Facility Security Officer at Enhanced Veterans Solutions, Inc. (EVS) Description
EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.
Responsibilities
Provide Tier II/III troubleshooting using tools such as BMC Remedy or ServiceNow.
Manage service tickets, document resolutions, and ensure compliance with SLAs.
Escalate complex issues and collaborate with network/system teams for resolution.
Work is non-remote and will be performed on-site at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA
Employment will begin upon contract award
Requirements
Six (6) years of professional experience in DoD or Federal Help Desk environments.
Experience using ITSM tools (Remedy, ServiceNow) and troubleshooting enterprise IT issues.
Certification Required: IAT III (CASP+, CCNP Security, CISA, GCED, or GCIH).
Clearance Required: SECRET (T3).
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Direct message the job poster from Enhanced Veterans Solutions, Inc. (EVS)
Director of Recruiting/ Facility Security Officer at Enhanced Veterans Solutions, Inc. (EVS) Description
EVS seeks a Senior Customer Technical Support Specialist (eCRAFT: Operations Support III – OS3) to provide advanced Help Desk and customer support services across NSWCDD networks. The position will support IT service continuity, user satisfaction, and technical problem resolution.
Responsibilities
Provide Tier II/III troubleshooting using tools such as BMC Remedy or ServiceNow.
Manage service tickets, document resolutions, and ensure compliance with SLAs.
Escalate complex issues and collaborate with network/system teams for resolution.
Work is non-remote and will be performed on-site at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA
Employment will begin upon contract award
Requirements
Six (6) years of professional experience in DoD or Federal Help Desk environments.
Experience using ITSM tools (Remedy, ServiceNow) and troubleshooting enterprise IT issues.
Certification Required: IAT III (CASP+, CCNP Security, CISA, GCED, or GCIH).
Clearance Required: SECRET (T3).
#J-18808-Ljbffr