SimpliSafe
About SimpliSafe
We’re a high‑tech home security company passionate about protecting the life you’ve built and our mission of keeping every home secure. We’ve created a culture that cares deeply about the careers you’re building. Our no‑ego culture of collaboration and innovation gives those seeking their next challenge significant opportunities to make a profound impact. Why We’re Hiring
We’re growing and thriving, and we need smart, talented, and humble individuals who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping every home secure. What You’ll Do
As part of the Information Technology and Global Supply (CIOGS) organization, you’ll help ensure SimpliSafers feel supported, connected, and confident in their technology. Primary Responsibilities
Support and maintain enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote users. Troubleshoot and resolve complex network issues while partnering with IT, InfoSec, and business teams. Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices. Deploy, configure, and support enterprise network technologies: Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD‑WAN, GlobalProtect VPN, and ZScaler. Collaborate with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies. Troubleshoot connectivity issues across LAN, WLAN, WAN, VPN, and cloud‑connected environments. Perform routine upgrades, patching, and lifecycle management of network hardware and software. Support business continuity and disaster recovery testing; design redundant network plans. Monitor network performance, availability, and capacity, addressing issues proactively for uninterrupted 24/7 site operations. Maintain accurate technical documentation, topology diagrams, and runbooks. Partner cross‑functionally to deliver new network solutions that enable scalability, security, and performance. What You’ll Bring
Up to 4 years of hands‑on experience in enterprise network engineering. Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD‑WAN, GlobalProtect VPN, and ZScaler. Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies. Familiarity with network monitoring and management tools (e.g., SolarWinds, Panorama). Strong troubleshooting and analytical skills; proven ability to resolve performance and security issues. Excellent documentation and communication skills, with the ability to clearly explain technical concepts. Ability to work primarily on‑site in Richmond, VA, with some flexibility for remote work when business needs allow. Collaborative mindset and ability to partner effectively across IT, InfoSec, and business teams. Will participate in an on‑call rotation to support critical network incidents outside standard hours. Preferred Qualifications
Palo Alto PCNSE, Cisco CCNP, or equivalent professional certification. Experience implementing Zero Trust architectures or secure web gateways (ZScaler or similar). Exposure to cloud networking (AWS, Azure, or GCP) and hybrid network designs. Familiarity with automation or scripting (Python, Ansible, Terraform) for network tasks. Experience with enterprise monitoring, logging, and SIEM platforms. Understanding of ITIL processes and best practices in change management. Values You'll Share
Customer Obsessed
– Building deep empathy for our customers and developing strong, lasting relationships. Aim High
– Continuously challenging ourselves and others to raise the bar. No Ego
– Maintaining a “no job too small” attitude and an open, inclusive, and humble style. One Team
– Taking a highly collaborative approach to achieving success. Lift As We Climb
– Investing in developing others and helping everyone succeed. Lean & Nimble
– Working with agility and efficiency to experiment in ambiguous environments. What We Offer
A mission‑driven culture and a safe, inclusive environment where you can build, grow, and thrive. A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (see total rewards information). Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor, develop, and advocate for change. Target annual base pay range: $99,000 to $110,000. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.
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We’re a high‑tech home security company passionate about protecting the life you’ve built and our mission of keeping every home secure. We’ve created a culture that cares deeply about the careers you’re building. Our no‑ego culture of collaboration and innovation gives those seeking their next challenge significant opportunities to make a profound impact. Why We’re Hiring
We’re growing and thriving, and we need smart, talented, and humble individuals who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping every home secure. What You’ll Do
As part of the Information Technology and Global Supply (CIOGS) organization, you’ll help ensure SimpliSafers feel supported, connected, and confident in their technology. Primary Responsibilities
Support and maintain enterprise network infrastructure, ensuring secure, reliable connectivity across offices and remote users. Troubleshoot and resolve complex network issues while partnering with IT, InfoSec, and business teams. Enhance and safeguard network performance by monitoring availability, documenting configurations, and applying best practices. Deploy, configure, and support enterprise network technologies: Palo Alto firewalls, Cisco switches, Meraki wireless access points, Palo Alto Panorama SD‑WAN, GlobalProtect VPN, and ZScaler. Collaborate with Information Security and Infrastructure teams to implement firewall rules, segmentation, and secure networking policies. Troubleshoot connectivity issues across LAN, WLAN, WAN, VPN, and cloud‑connected environments. Perform routine upgrades, patching, and lifecycle management of network hardware and software. Support business continuity and disaster recovery testing; design redundant network plans. Monitor network performance, availability, and capacity, addressing issues proactively for uninterrupted 24/7 site operations. Maintain accurate technical documentation, topology diagrams, and runbooks. Partner cross‑functionally to deliver new network solutions that enable scalability, security, and performance. What You’ll Bring
Up to 4 years of hands‑on experience in enterprise network engineering. Demonstrated experience with Palo Alto firewalls, Cisco switches, Meraki wireless, Palo Alto Panorama SD‑WAN, GlobalProtect VPN, and ZScaler. Strong understanding of TCP/IP, routing, switching, wireless, and VPN technologies. Familiarity with network monitoring and management tools (e.g., SolarWinds, Panorama). Strong troubleshooting and analytical skills; proven ability to resolve performance and security issues. Excellent documentation and communication skills, with the ability to clearly explain technical concepts. Ability to work primarily on‑site in Richmond, VA, with some flexibility for remote work when business needs allow. Collaborative mindset and ability to partner effectively across IT, InfoSec, and business teams. Will participate in an on‑call rotation to support critical network incidents outside standard hours. Preferred Qualifications
Palo Alto PCNSE, Cisco CCNP, or equivalent professional certification. Experience implementing Zero Trust architectures or secure web gateways (ZScaler or similar). Exposure to cloud networking (AWS, Azure, or GCP) and hybrid network designs. Familiarity with automation or scripting (Python, Ansible, Terraform) for network tasks. Experience with enterprise monitoring, logging, and SIEM platforms. Understanding of ITIL processes and best practices in change management. Values You'll Share
Customer Obsessed
– Building deep empathy for our customers and developing strong, lasting relationships. Aim High
– Continuously challenging ourselves and others to raise the bar. No Ego
– Maintaining a “no job too small” attitude and an open, inclusive, and humble style. One Team
– Taking a highly collaborative approach to achieving success. Lift As We Climb
– Investing in developing others and helping everyone succeed. Lean & Nimble
– Working with agility and efficiency to experiment in ambiguous environments. What We Offer
A mission‑driven culture and a safe, inclusive environment where you can build, grow, and thrive. A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (see total rewards information). Free SimpliSafe system and professional monitoring for your home. Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor, develop, and advocate for change. Target annual base pay range: $99,000 to $110,000. We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.
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