Aimbridge Hospitality
Marriott Austin South - Front Desk Supervisor
Aimbridge Hospitality, Austin, Texas, us, 78716
Address 4415 S Ih-35, Austin, TX, 78744
Job Description
Join Our Team as a Front Desk Supervisor
About Us:
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. KEY SKILLS/RESPONSIBILITIES
Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight:
Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities:
Keep informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards:
Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills:
Enter, track, and report information in the brand systems. EDUCATION & EXPERIENCE
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid driver’s license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION
Austin Marriott South offers an array of amenities to satisfy business and leisure travelers. With Austin-Bergstrom International Airport to the east and vibrant downtown destinations to the north, it's easy to access everything this city has to offer. After an action-packed day of meetings or sightseeing, guests can unwind in a comfortable room or suite with plush bedding, high-speed internet access and a flat-panel TV with premium cable channels. When hunger strikes, we invite our guests to stop by Limestone Kitchen Restaurant & Bar, open daily for breakfast, lunch, dinner and drinks. Catering to professional and social events, our hotel offers special group rates in addition to 18,626 square feet of versatile space across 16 meeting rooms. Our professional team can help plan memorable weddings, business gatherings and corporate celebrations.
#J-18808-Ljbffr
About Us:
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. KEY SKILLS/RESPONSIBILITIES
Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight:
Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities:
Keep informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards:
Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills:
Enter, track, and report information in the brand systems. EDUCATION & EXPERIENCE
At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid driver’s license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION
Austin Marriott South offers an array of amenities to satisfy business and leisure travelers. With Austin-Bergstrom International Airport to the east and vibrant downtown destinations to the north, it's easy to access everything this city has to offer. After an action-packed day of meetings or sightseeing, guests can unwind in a comfortable room or suite with plush bedding, high-speed internet access and a flat-panel TV with premium cable channels. When hunger strikes, we invite our guests to stop by Limestone Kitchen Restaurant & Bar, open daily for breakfast, lunch, dinner and drinks. Catering to professional and social events, our hotel offers special group rates in addition to 18,626 square feet of versatile space across 16 meeting rooms. Our professional team can help plan memorable weddings, business gatherings and corporate celebrations.
#J-18808-Ljbffr