Aimbridge Hospitality
Holiday Inn Express Nashville Downtown - Front Desk Supervisor
Aimbridge Hospitality, Nashville, Tennessee, United States, 37247
Holiday Inn Express Nashville Downtown - Front Desk Supervisor Address 920 Broadway, Nashville, TN, 37203
Job Description
Join Our Team as a Front Desk Supervisor
About Us:
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
KEY SKILLS/RESPONSIBILITIES
Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight:
Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities:
Stay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards:
Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills:
Enter, track, and report information in the brand systems.
EDUCATION & EXPERIENCE
At least 2 to 3 years of progressive experience in a hotel or related field required.
High School diploma or equivalent required; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION Whether traveling for business or leisure, rest assured that our guests have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stone’s throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi‑Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.
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Job Description
Join Our Team as a Front Desk Supervisor
About Us:
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
KEY SKILLS/RESPONSIBILITIES
Guest Interaction:
Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight:
Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities:
Stay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership:
Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving:
Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards:
Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills:
Enter, track, and report information in the brand systems.
EDUCATION & EXPERIENCE
At least 2 to 3 years of progressive experience in a hotel or related field required.
High School diploma or equivalent required; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Daily Pay ! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
PROPERTY INFORMATION Whether traveling for business or leisure, rest assured that our guests have made the finest choice in the Holiday Inn Express Nashville Downtown Conf Ctr. We are the largest hotel in the nation boasting 287 guestrooms complete with over 10,000 sq. feet of flexible meeting space making our hotel property ideal for corporate retreats, meetings and receptions. The Holiday Inn Express Nashville Downtown Conf Ctr is perfectly situated in downtown Nashville within a stone’s throw of Bridgestone Arena home of the Nashville Predators, Music City Center, Frist Center for the Visual Arts, Ryman Auditorium, Music Row, Nissan Stadium home to the Tennessee Titans and the vibrant Entertainment District. Each guest room is equipped with upgraded and enhanced 200mg Wi‑Fi access enabling superior fast connectivity, iHomes and Keurig Personal Coffee Makers. The Holiday Inn Express Nashville Downtown Conf Ctr is one of only three downtown Nashville hotels with a seasonal outdoor pool.
#J-18808-Ljbffr