Kaiser Permanente
Process Improvement Consultant V - Employee HR Shared Services
Kaiser Permanente, Walnut Creek, California, United States, 94598
Process Improvement Consultant V - Employee HR Shared Services
Apply for the
Process Improvement Consultant V - Employee HR Shared Services
role at
Kaiser Permanente .
Remote – you may work from home, but you must reside in one of the following states: HI, CA, OR, WA, CO, GA, MD, VA, D.C.
The
Process Improvement Consultant V
will lead strategic initiatives aimed at optimizing operations and increasing service value across Kaiser Permanente's HR Shared Services, including Payroll, Timekeeping, Benefits/Compensation (Total Rewards), Absence Management, Employee HR Inquiries, People Data, and Movement.
The role leverages Root Cause Analysis to identify underlying issues affecting performance, applies Service Optimization strategies to streamline workflows and enhance service delivery, and champions a culture of Continuous Improvement to ensure sustained operational excellence and adaptability in a dynamic healthcare environment.
Job Summary Leads delivery, execution, and sustainment of process‑improvement (PI) engagements including kaizen, serves as a lead consultant to stakeholders and process owners to drive process improvements, develops strategic plans ensuring alignment of organizational objectives, business priorities, and process‑improvement initiatives, advocates for continuous improvement by staying abreast of industry practices, leads change‑management activities, and performs complex data analyses to drive PI initiatives.
Essential Responsibilities
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross‑functional stakeholders; listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members; practices self‑leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned unit; adapts to competing demands and new responsibilities; models team collaboration within and across teams.
Conducts or oversees business‑specific projects by applying deep subject‑area expertise; promotes adherence to all procedures and policies; partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high‑priority issues or risks; monitors progress and results; develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals; recognizes and capitalizes on improvement opportunities; evaluates recommendations; influences completion of project tasks.
Leads delivery, execution, and sustainment of PI engagements including kaizen by leveraging advanced methods and tools; develops stakeholder capabilities for process change and improvement; applies data‑driven PI principles, tools, and problem‑solving methods, including Lean/Six Sigma concepts; fosters high‑performance team capabilities; designs and develops process architecture and recommendation documents, including presentations, process maps, metrics, business requirements and impact analyses; shares accountability for results and presents recommendations to senior management.
Serves as a lead consultant to stakeholders and process owners, providing consultation and trusted partnership to drive process improvements; leads development of management systems to sustain process changes; fosters stakeholder process‑improvement leadership competencies; provides training and guidance on complex issues and engagements; offers ongoing coaching to senior management to build a continuous‑improvement mindset and culture.
Develops strategic plans ensuring alignment of organizational objectives, business priorities, and PI initiatives; defines, develops, and evaluates performance metrics, standards, and methods to establish process success; partners with senior stakeholders to ensure cohesive and reachable metrics; refines strategic plans and performance metrics; manages complex initiatives or portfolio to deliver measurable results and align with strategic objectives.
Serves as a lead advocate for continuous improvement by keeping abreast of cutting‑edge industry practices, standards, and benchmarks; attends and presents at roadshows, conferences, and speaking events; leads ongoing enhancement of PI practices, standards, and methods across KP; advocates continuous learning and improvement as a people strategy.
Leads change‑management activities associated with PI by engaging stakeholders to obtain support and buy‑in for changes; partners with senior management, project champions, and process owners to align PI initiatives with business objectives; determines appropriate change‑management methods and approach; ensures stakeholders embrace a change‑management mindset, understand intent and purpose, and foster a culture of change.
Performs complex data analyses to drive PI initiatives by identifying appropriate data‑analysis tools and approaches; assesses system or process performance; determines suitable data gathering and analysis methods; defines data requirements and obtains customer agreements; conducts advanced analyses and experimental tests; identifies and alleviates risks through data‑driven analysis.
Minimum Qualifications
Minimum three (3) years experience in a leadership role with or without direct reports.
Bachelor’s degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years experience in process improvement or a directly related field, OR minimum eleven (11) years experience in process improvement or a directly related field.
Additional Requirements
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
Referrals increase your chances of interviewing at Kaiser Permanente by 2x.
#J-18808-Ljbffr
Process Improvement Consultant V - Employee HR Shared Services
role at
Kaiser Permanente .
Remote – you may work from home, but you must reside in one of the following states: HI, CA, OR, WA, CO, GA, MD, VA, D.C.
The
Process Improvement Consultant V
will lead strategic initiatives aimed at optimizing operations and increasing service value across Kaiser Permanente's HR Shared Services, including Payroll, Timekeeping, Benefits/Compensation (Total Rewards), Absence Management, Employee HR Inquiries, People Data, and Movement.
The role leverages Root Cause Analysis to identify underlying issues affecting performance, applies Service Optimization strategies to streamline workflows and enhance service delivery, and champions a culture of Continuous Improvement to ensure sustained operational excellence and adaptability in a dynamic healthcare environment.
Job Summary Leads delivery, execution, and sustainment of process‑improvement (PI) engagements including kaizen, serves as a lead consultant to stakeholders and process owners to drive process improvements, develops strategic plans ensuring alignment of organizational objectives, business priorities, and process‑improvement initiatives, advocates for continuous improvement by staying abreast of industry practices, leads change‑management activities, and performs complex data analyses to drive PI initiatives.
Essential Responsibilities
Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross‑functional stakeholders; listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members; practices self‑leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned unit; adapts to competing demands and new responsibilities; models team collaboration within and across teams.
Conducts or oversees business‑specific projects by applying deep subject‑area expertise; promotes adherence to all procedures and policies; partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high‑priority issues or risks; monitors progress and results; develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals; recognizes and capitalizes on improvement opportunities; evaluates recommendations; influences completion of project tasks.
Leads delivery, execution, and sustainment of PI engagements including kaizen by leveraging advanced methods and tools; develops stakeholder capabilities for process change and improvement; applies data‑driven PI principles, tools, and problem‑solving methods, including Lean/Six Sigma concepts; fosters high‑performance team capabilities; designs and develops process architecture and recommendation documents, including presentations, process maps, metrics, business requirements and impact analyses; shares accountability for results and presents recommendations to senior management.
Serves as a lead consultant to stakeholders and process owners, providing consultation and trusted partnership to drive process improvements; leads development of management systems to sustain process changes; fosters stakeholder process‑improvement leadership competencies; provides training and guidance on complex issues and engagements; offers ongoing coaching to senior management to build a continuous‑improvement mindset and culture.
Develops strategic plans ensuring alignment of organizational objectives, business priorities, and PI initiatives; defines, develops, and evaluates performance metrics, standards, and methods to establish process success; partners with senior stakeholders to ensure cohesive and reachable metrics; refines strategic plans and performance metrics; manages complex initiatives or portfolio to deliver measurable results and align with strategic objectives.
Serves as a lead advocate for continuous improvement by keeping abreast of cutting‑edge industry practices, standards, and benchmarks; attends and presents at roadshows, conferences, and speaking events; leads ongoing enhancement of PI practices, standards, and methods across KP; advocates continuous learning and improvement as a people strategy.
Leads change‑management activities associated with PI by engaging stakeholders to obtain support and buy‑in for changes; partners with senior management, project champions, and process owners to align PI initiatives with business objectives; determines appropriate change‑management methods and approach; ensures stakeholders embrace a change‑management mindset, understand intent and purpose, and foster a culture of change.
Performs complex data analyses to drive PI initiatives by identifying appropriate data‑analysis tools and approaches; assesses system or process performance; determines suitable data gathering and analysis methods; defines data requirements and obtains customer agreements; conducts advanced analyses and experimental tests; identifies and alleviates risks through data‑driven analysis.
Minimum Qualifications
Minimum three (3) years experience in a leadership role with or without direct reports.
Bachelor’s degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and minimum eight (8) years experience in process improvement or a directly related field, OR minimum eleven (11) years experience in process improvement or a directly related field.
Additional Requirements
Knowledge, Skills, and Abilities (KSAs): Business Acumen; Negotiation; Business Process Improvement; Written Communication; Applied Data Analysis; Managing Diverse Relationships; Project Management; Service Focus.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industry: Hospitals and Health Care
Referrals increase your chances of interviewing at Kaiser Permanente by 2x.
#J-18808-Ljbffr