CloudFlare
Technical Support Engineer, Zero Trust
CloudFlare, San Francisco, California, United States, 94199
Position Title:
Technical Support Engineer, Zero Trust
Available Location:
Hybrid - Mexico City
To the attention of candidates (Mexico City, Mexico): This role requires full time work over the Weekends. Candidates should be comfortable working with a Wed‑Sun or Sat‑Wed 5‑day working week schedule. Candidates MUST have right‑to‑work in the Mexico. Visa sponsorship is NOT provided for this position.
About the Department The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real‑time voice of the customer to help communicate their needs and real‑world use cases back to the rest of the company – to help build a better service and future product development.
What Youll Do Do you love solving complex problems and interacting with people? Are you passionate about helping customers and a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's architecture and gain a deeper understanding of Internet technologies. You will focus on providing support for the Cloudflare One platform, including the complete Zero Trust product suite, networking solutions like Magic WAN, and associated monitoring and analytics tools.
Examples of desirable skills, knowledge and experience
You have previous experience working as part of a team in a customer‑facing role
You have experience solving troubleshooting and resolving Layer 3/4 networking issues, including routing, firewall, and transport‑level connectivity problems
You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
You understand and have previous experience supporting and troubleshooting multi‑factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.)
You are comfortable communicating through various support channels and always put the customer first
You are a motivated self‑starter and always looking to expand your existing skillset
Flexibility to work holidays and rotational weekend shifts
You are fluent in English
Bonus Points
You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
You have a solid grasp of problem‑solving with command line tools (dig, traceroute, curl, tcpdump)
You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access, etc.)
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer‑focused service Cloudflare has ever released.
Sound like something you'd like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Equal employment opportunity, including veterans and individuals with disabilities.
#J-18808-Ljbffr
Technical Support Engineer, Zero Trust
Available Location:
Hybrid - Mexico City
To the attention of candidates (Mexico City, Mexico): This role requires full time work over the Weekends. Candidates should be comfortable working with a Wed‑Sun or Sat‑Wed 5‑day working week schedule. Candidates MUST have right‑to‑work in the Mexico. Visa sponsorship is NOT provided for this position.
About the Department The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real‑time voice of the customer to help communicate their needs and real‑world use cases back to the rest of the company – to help build a better service and future product development.
What Youll Do Do you love solving complex problems and interacting with people? Are you passionate about helping customers and a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's architecture and gain a deeper understanding of Internet technologies. You will focus on providing support for the Cloudflare One platform, including the complete Zero Trust product suite, networking solutions like Magic WAN, and associated monitoring and analytics tools.
Examples of desirable skills, knowledge and experience
You have previous experience working as part of a team in a customer‑facing role
You have experience solving troubleshooting and resolving Layer 3/4 networking issues, including routing, firewall, and transport‑level connectivity problems
You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
You understand and have previous experience supporting and troubleshooting multi‑factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.)
You are comfortable communicating through various support channels and always put the customer first
You are a motivated self‑starter and always looking to expand your existing skillset
Flexibility to work holidays and rotational weekend shifts
You are fluent in English
Bonus Points
You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
You have a solid grasp of problem‑solving with command line tools (dig, traceroute, curl, tcpdump)
You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access, etc.)
What Makes Cloudflare Special? We’re not just a highly ambitious, large‑scale technology company. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer‑focused service Cloudflare has ever released.
Sound like something you'd like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Equal employment opportunity, including veterans and individuals with disabilities.
#J-18808-Ljbffr