EverBank
Contact Center Specialist II (Vendor Equipment Finance)
EverBank, Charlotte, North Carolina, United States, 28245
Contact Center Specialist II
The Contact Center Specialist II is responsible for providing outstanding customer service to the organization's customers. This role answers inbound customer phone calls and works directly with customers to answer their questions. Under moderate supervision, it strengthens existing customer relationships and assists with the prospecting of new business opportunities.
Key Responsibilities And Duties
Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Escalates/redirects customers to applicable in-house resources as necessary.
Documents customer feedback and complaints.
Maximizes cross‑sales opportunities through customer profiling techniques.
Identifies and promotes the organization's products to potential and existing customers.
Preferred Qualifications
Tenured experience working in a call center environment
Prior vendor equipment finance experience
Strong written and verbal communication skills
Educational Requirements
High School Preferred
Work Experience
No Experience Required
Physical Requirements
Physical Requirements: Sedentary Work
Career Level & Salary Career Level: 2IC Salary: $25 - $25
Company Overview EverBank, N.A. is a nationwide specialty bank providing high‑value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver high‑performing, high‑yield solutions backed by exceptional service, always giving clients the advantage they expect.
Compliance VEVRAA Federal Contractor Member FDIC
Notice to Job Seekers EverBank, N.A. is committed to the well‑being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job‑related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
Benefits
Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Additional Company‑Provided Benefit Options (subject To Plan Terms)
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance
Other Information
This role is located on the Contact Center team that supports our Vendor Equipment Finance business
Shift Hours: Monday-Thursday 10am-7pm EST / Friday 9am-6pm EST
Posting end date: 11/08/25
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Key Responsibilities And Duties
Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
Escalates/redirects customers to applicable in-house resources as necessary.
Documents customer feedback and complaints.
Maximizes cross‑sales opportunities through customer profiling techniques.
Identifies and promotes the organization's products to potential and existing customers.
Preferred Qualifications
Tenured experience working in a call center environment
Prior vendor equipment finance experience
Strong written and verbal communication skills
Educational Requirements
High School Preferred
Work Experience
No Experience Required
Physical Requirements
Physical Requirements: Sedentary Work
Career Level & Salary Career Level: 2IC Salary: $25 - $25
Company Overview EverBank, N.A. is a nationwide specialty bank providing high‑value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver high‑performing, high‑yield solutions backed by exceptional service, always giving clients the advantage they expect.
Compliance VEVRAA Federal Contractor Member FDIC
Notice to Job Seekers EverBank, N.A. is committed to the well‑being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job‑related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
Benefits
Medical, dental, vision & HSA/FSA
401(k) savings
Paid holidays & generous PTO
Additional wellness & voluntary benefits
Additional Company‑Provided Benefit Options (subject To Plan Terms)
Tuition reimbursement
Commuter Benefits
Life and Disability Insurance
Other Information
This role is located on the Contact Center team that supports our Vendor Equipment Finance business
Shift Hours: Monday-Thursday 10am-7pm EST / Friday 9am-6pm EST
Posting end date: 11/08/25
#J-18808-Ljbffr