The Planet Group
Contract Length:
6 months+ Contract to Hire
Pay Rate:
$70/H W2
Location:
Dallas, Texas
Hybrid/Remote:
3 days onsite / 2 days Remote
W2 Only. No sponsorship
Sector:
Healthcare
Application Support Engineer The Application Support Engineer serves as a trusted expert and escalation point for complex technical issues impacting business-critical systems. This role combines deep technical analysis, cross-functional collaboration, and process leadership to ensure system reliability, enhance operational excellence, and drive continuous improvement across support teams.
Responsibilities
Lead root cause analyses of high-impact incidents, ensuring thorough diagnosis, resolution, and preventive action documentation.
Validate and certify software defects prior to escalation; provide detailed impact assessments and coordinate with development teams for resolution.
Serve as a subject matter expert (SME) for core applications and infrastructure relied upon by customers and internal stakeholders.
Perform advanced troubleshooting and code analysis, leveraging SQL and application-level debugging to isolate and identify system defects.
Mentor Triage and Staff support engineers, providing guidance on technical issues, incident triage, and best practices.
Drive process improvements in support workflows, knowledge management, and defect prevention strategies.
Partner closely with Product and Development teams to influence prioritization of problem fixes.
Provide clear, proactive communication with stakeholders and customers regarding progress and resolution.
Qualifications
5+ years
of experience in application support, technical QA, or software engineering roles.
Demonstrated expertise in root cause analysis, incident management, and problem resolution in complex technical environments.
Strong proficiency with
SQL
and experience analyzing application logs, database performance, and data integrity issues.
Solid understanding of
application architecture , including APIs, integrations, and database relationships.
Proven ability to
read and analyze code
(e.g., Java, .NET, Python, or similar) to pinpoint issues and collaborate effectively with developers. (At least 2 languages)
Skilled in using
ITSM
tools and understanding of change management principles.
Exceptional communication and stakeholder management skills, with the ability to translate technical findings into business context.
Advanced proficiency in Microsoft Office Suite, including Excel (for data analysis and reporting).
Passion for continuous improvement, mentoring, and technical leadership within a collaborative environment.
Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline (or equivalent experience).
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6 months+ Contract to Hire
Pay Rate:
$70/H W2
Location:
Dallas, Texas
Hybrid/Remote:
3 days onsite / 2 days Remote
W2 Only. No sponsorship
Sector:
Healthcare
Application Support Engineer The Application Support Engineer serves as a trusted expert and escalation point for complex technical issues impacting business-critical systems. This role combines deep technical analysis, cross-functional collaboration, and process leadership to ensure system reliability, enhance operational excellence, and drive continuous improvement across support teams.
Responsibilities
Lead root cause analyses of high-impact incidents, ensuring thorough diagnosis, resolution, and preventive action documentation.
Validate and certify software defects prior to escalation; provide detailed impact assessments and coordinate with development teams for resolution.
Serve as a subject matter expert (SME) for core applications and infrastructure relied upon by customers and internal stakeholders.
Perform advanced troubleshooting and code analysis, leveraging SQL and application-level debugging to isolate and identify system defects.
Mentor Triage and Staff support engineers, providing guidance on technical issues, incident triage, and best practices.
Drive process improvements in support workflows, knowledge management, and defect prevention strategies.
Partner closely with Product and Development teams to influence prioritization of problem fixes.
Provide clear, proactive communication with stakeholders and customers regarding progress and resolution.
Qualifications
5+ years
of experience in application support, technical QA, or software engineering roles.
Demonstrated expertise in root cause analysis, incident management, and problem resolution in complex technical environments.
Strong proficiency with
SQL
and experience analyzing application logs, database performance, and data integrity issues.
Solid understanding of
application architecture , including APIs, integrations, and database relationships.
Proven ability to
read and analyze code
(e.g., Java, .NET, Python, or similar) to pinpoint issues and collaborate effectively with developers. (At least 2 languages)
Skilled in using
ITSM
tools and understanding of change management principles.
Exceptional communication and stakeholder management skills, with the ability to translate technical findings into business context.
Advanced proficiency in Microsoft Office Suite, including Excel (for data analysis and reporting).
Passion for continuous improvement, mentoring, and technical leadership within a collaborative environment.
Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline (or equivalent experience).
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