ScorePlay
Senior Customer Success Manager, Sports Leagues & Federations (NYC)
ScorePlay, Buffalo, New York, United States, 14266
Senior Customer Success Manager, Sports Leagues & Competitions (NYC)
ScorePlay is seeking a dynamic Senior Customer Success Manager to partner with some of the world’s most influential sports organizations—global leagues, competitions, sports associations—to drive adoption of ScorePlay’s media workflow platform across their entire ecosystem. This New York–based, in‑office role sits at the intersection of sports, media, and technology and requires strategic relationship management combined with hands‑on operational excellence. Key Responsibilities
Manage and grow strategic relationships with leagues, competitions, and federations across media, digital, communications, and operations departments. Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI. Drive strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities. Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact. Map and monitor ScorePlay usage across all departments and entities within a league or competition. Build frameworks to measure adoption and expand platform use to customer partners (e.g., clubs, sub‑competitions, broadcasters, and partners). Partner with customers’ teams to align workflows and standardize media operations across the ecosystem. Track adoption and engagement metrics, build success dashboards, and provide insights for internal and external stakeholders. Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems. Collaborate with Product and Engineering to channel client feedback into product improvements. Work with Sales on renewals, upsells, and expansion strategies. Partner with Marketing to transform flagship clients into public success stories. Who We’re Looking For
Located in New York City, comfortable working in‑office as part of a close‑knit team. Excited to travel and build relationships face‑to‑face with top sports organizations. 3+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management. Skilled in managing enterprise or multi‑stakeholder accounts (tech or media experience is a plus). Strong operational mindset—expert at building processes, defining success metrics, and scaling systems efficiently. Excellent communication and stakeholder management skills, equally at ease with executives and end users. Why You’ll Love This Role
Work directly with world‑class sports leagues, competitions, and federations. Lead multi‑department initiatives that transform how organizations manage and distribute media. Collaborate closely with ScorePlay’s Product, Sales, and Marketing teams in our New York office. Join a fast‑growing, international company redefining sports media workflows. Help shape ScorePlay’s League Success Playbook—the blueprint for scaling globally. Compensation
Base salary $140‑180K per year and $160‑210K on‑target earnings, depending on experience and seniority. Employment Details
Department:
Customer Success Employment Type:
Full Time Location:
New York City – Office
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ScorePlay is seeking a dynamic Senior Customer Success Manager to partner with some of the world’s most influential sports organizations—global leagues, competitions, sports associations—to drive adoption of ScorePlay’s media workflow platform across their entire ecosystem. This New York–based, in‑office role sits at the intersection of sports, media, and technology and requires strategic relationship management combined with hands‑on operational excellence. Key Responsibilities
Manage and grow strategic relationships with leagues, competitions, and federations across media, digital, communications, and operations departments. Lead onboarding, training, and ongoing success programs to ensure adoption and measurable ROI. Drive strong customer retention and satisfaction, proactively managing renewals and uncovering upsell opportunities. Conduct quarterly business reviews (QBRs) and executive updates showcasing results and impact. Map and monitor ScorePlay usage across all departments and entities within a league or competition. Build frameworks to measure adoption and expand platform use to customer partners (e.g., clubs, sub‑competitions, broadcasters, and partners). Partner with customers’ teams to align workflows and standardize media operations across the ecosystem. Track adoption and engagement metrics, build success dashboards, and provide insights for internal and external stakeholders. Maintain accurate health scores, renewal forecasts, and reporting in CRM (HubSpot) and ScorePlay systems. Collaborate with Product and Engineering to channel client feedback into product improvements. Work with Sales on renewals, upsells, and expansion strategies. Partner with Marketing to transform flagship clients into public success stories. Who We’re Looking For
Located in New York City, comfortable working in‑office as part of a close‑knit team. Excited to travel and build relationships face‑to‑face with top sports organizations. 3+ years of experience in B2B SaaS, preferably in Customer Success, Account Management, or Project Management. Skilled in managing enterprise or multi‑stakeholder accounts (tech or media experience is a plus). Strong operational mindset—expert at building processes, defining success metrics, and scaling systems efficiently. Excellent communication and stakeholder management skills, equally at ease with executives and end users. Why You’ll Love This Role
Work directly with world‑class sports leagues, competitions, and federations. Lead multi‑department initiatives that transform how organizations manage and distribute media. Collaborate closely with ScorePlay’s Product, Sales, and Marketing teams in our New York office. Join a fast‑growing, international company redefining sports media workflows. Help shape ScorePlay’s League Success Playbook—the blueprint for scaling globally. Compensation
Base salary $140‑180K per year and $160‑210K on‑target earnings, depending on experience and seniority. Employment Details
Department:
Customer Success Employment Type:
Full Time Location:
New York City – Office
#J-18808-Ljbffr