Trustpair
Trustpair stops vendor fraud before it happens.
We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.
As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. AI isn't a buzzword here, it's embedded in everything we do. From your first week, you'll use AI tools to accelerate your impact, with dedicated training and peer support to help you master them. Our teams have embedded AI into daily work, from automating routine tasks to unlocking strategic insights. The result? Work that used to take hours now takes minutes, and you'll spend more time on what matters.
With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.
Learn more about how we use AI in our everyday work.
About the role We are searching for aGlobal VP ofCustomer Success tolead Trustpair’s CS organization across the US and EMEA, consisting of around 15 people today. Reporting to our CRO,you’ll own the global CSM mandate; shaping strategy, driving operational excellence, and ensuring our teams deliver exceptional client outcomes.
You’ll oversee budget, headcount planning, and execution, while acting as a hands-on operator when needed; stepping in on key accounts. Partnering closely with our CSM TeamLeads, you’ll model best practices for strategic customer management and executive engagement on an international scale.
This position offers the flexibility of a hybrid work model based out of NYC.
Package details: up to $280k OTE depending on experience.
What you'll do: Lead and scale Trustpair’s global Customer Success organization across the US & EMEA maximizing retention and expansion (GRR/NRR), deepening adoption with CFOs and Finance leaders, and embedding Trustpair across business units, while building the playbooks, talent, and operating cadence that make these outcomes repeatable.
Strategy & Leadership
Own global retention and expansion outcomes (GRR/NRR), partnering with Sales/Account Management to drive structured upsell and cross-sell.
Define and roll out the scalable customer journey (segmentation, health scoring, time-to-first-value playbooks) with clear role charters and KPIs.
Lead annual and quarterly planning for CS: budget, headcount, territory/segment design, and operating cadence.
Customer Outcomes & Executive Engagement
Serve as executive sponsor on a focused set of strategic accounts, ensuring value realization, risk mitigation, and expansion.
Establish a repeatable executive communication rhythm (QBRs/steering committees) that ties product adoption to measurable business outcomes.
Build up a client advocacy engine (references, communities, case studies, and NPS follow-through).
Team & Org Building
Build, assess, and scale the CS organization across US & EMEA; develop Team Leads and succession plans, with clear competency frameworks and career paths.
Upgrade onboarding to cut ramp time and standardize excellence across regions.
Cross-Functional Influence
Drive a tight Voice-of-Customer loop with Product, Sales, Marketing, and Support; translate insights into roadmap priorities and enablement.
Partner with RevOps to improve forecasting accuracy and unify data definitions across systems.
Operational Excellence
Implement performance infrastructure (dashboards, deal/renewal forecasting, risk reviews) visible at SLT level.
Build a change-management playbook for complex enterprise transitions (stakeholder maps, communication plans, escalation paths).
What’s in it for you
At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact. Whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working
A strong product-market fit (nearly no client churn)
60 US clients (& counting!) so far including Google, Endeavour, Apollo, Hershey’s
A growing team of 11 people based in NY/ East Coast
Solid client-centric approach and sales consultative approach (value selling)
Why join Trustpair? A list of our perks here! Must-Haves:
10 years total experience
with 3 years ofmanagerial experience.
Track record of
scaling and managing distributed teams
(multi-time-zone, multi-region).
Proven leadership in
Customer Success
within
B2B SaaS/platform
environments.
Experience managing both
mid-market and enterprise accounts.
Change management
across transformations, growth, and reorganizations.
Deep expertise across the
customer lifecycle
with strong command of adoption and growth metrics.
Demonstrated
cross-functional leadership
with Product, Sales, and Marketing.
Strong ability to
operate in multicultural environments
across the US and Europe.
Demonstrated ability to l everage AI technologies to drive significant impact .
Fluent in English , spoken and written
Recruitment Process
First call with Céline (VP People), 30 mins
Experience interview with Jeremy (CRO), 1 hour
Live case study on site with Jeremy (CRO) and Alex (Cofounder & MD), 1h30
Coffee fit with members of our global CSM team, 30 mins
Cofounders interview with Baptiste (Cofounder & CEO), 45 mins
Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.
#J-18808-Ljbffr
We're the automated vendor validation platform protecting 400+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.
As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. AI isn't a buzzword here, it's embedded in everything we do. From your first week, you'll use AI tools to accelerate your impact, with dedicated training and peer support to help you master them. Our teams have embedded AI into daily work, from automating routine tasks to unlocking strategic insights. The result? Work that used to take hours now takes minutes, and you'll spend more time on what matters.
With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.
Learn more about how we use AI in our everyday work.
About the role We are searching for aGlobal VP ofCustomer Success tolead Trustpair’s CS organization across the US and EMEA, consisting of around 15 people today. Reporting to our CRO,you’ll own the global CSM mandate; shaping strategy, driving operational excellence, and ensuring our teams deliver exceptional client outcomes.
You’ll oversee budget, headcount planning, and execution, while acting as a hands-on operator when needed; stepping in on key accounts. Partnering closely with our CSM TeamLeads, you’ll model best practices for strategic customer management and executive engagement on an international scale.
This position offers the flexibility of a hybrid work model based out of NYC.
Package details: up to $280k OTE depending on experience.
What you'll do: Lead and scale Trustpair’s global Customer Success organization across the US & EMEA maximizing retention and expansion (GRR/NRR), deepening adoption with CFOs and Finance leaders, and embedding Trustpair across business units, while building the playbooks, talent, and operating cadence that make these outcomes repeatable.
Strategy & Leadership
Own global retention and expansion outcomes (GRR/NRR), partnering with Sales/Account Management to drive structured upsell and cross-sell.
Define and roll out the scalable customer journey (segmentation, health scoring, time-to-first-value playbooks) with clear role charters and KPIs.
Lead annual and quarterly planning for CS: budget, headcount, territory/segment design, and operating cadence.
Customer Outcomes & Executive Engagement
Serve as executive sponsor on a focused set of strategic accounts, ensuring value realization, risk mitigation, and expansion.
Establish a repeatable executive communication rhythm (QBRs/steering committees) that ties product adoption to measurable business outcomes.
Build up a client advocacy engine (references, communities, case studies, and NPS follow-through).
Team & Org Building
Build, assess, and scale the CS organization across US & EMEA; develop Team Leads and succession plans, with clear competency frameworks and career paths.
Upgrade onboarding to cut ramp time and standardize excellence across regions.
Cross-Functional Influence
Drive a tight Voice-of-Customer loop with Product, Sales, Marketing, and Support; translate insights into roadmap priorities and enablement.
Partner with RevOps to improve forecasting accuracy and unify data definitions across systems.
Operational Excellence
Implement performance infrastructure (dashboards, deal/renewal forecasting, risk reviews) visible at SLT level.
Build a change-management playbook for complex enterprise transitions (stakeholder maps, communication plans, escalation paths).
What’s in it for you
At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact. Whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working
A strong product-market fit (nearly no client churn)
60 US clients (& counting!) so far including Google, Endeavour, Apollo, Hershey’s
A growing team of 11 people based in NY/ East Coast
Solid client-centric approach and sales consultative approach (value selling)
Why join Trustpair? A list of our perks here! Must-Haves:
10 years total experience
with 3 years ofmanagerial experience.
Track record of
scaling and managing distributed teams
(multi-time-zone, multi-region).
Proven leadership in
Customer Success
within
B2B SaaS/platform
environments.
Experience managing both
mid-market and enterprise accounts.
Change management
across transformations, growth, and reorganizations.
Deep expertise across the
customer lifecycle
with strong command of adoption and growth metrics.
Demonstrated
cross-functional leadership
with Product, Sales, and Marketing.
Strong ability to
operate in multicultural environments
across the US and Europe.
Demonstrated ability to l everage AI technologies to drive significant impact .
Fluent in English , spoken and written
Recruitment Process
First call with Céline (VP People), 30 mins
Experience interview with Jeremy (CRO), 1 hour
Live case study on site with Jeremy (CRO) and Alex (Cofounder & MD), 1h30
Coffee fit with members of our global CSM team, 30 mins
Cofounders interview with Baptiste (Cofounder & CEO), 45 mins
Equal Opportunity Statement
Trustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.
#J-18808-Ljbffr