General Motors
This role is categorized as onsite. This means the successful candidate is expected to report to the Cole Engineering Center in Warren, Michigan on a full-time basis.
The Role The GMNA Operations Quality Shop Director is responsible for ensuring that the Voice of the Customer is the focal point of every Assembly, Propulsion, Stamping, and Component Plant in North America. This role provides leadership across GMNA Manufacturing to ensure all Quality System requirements are developed, deployed, and effective in delivering world-class quality.
As a “look forward” position, the Director drives proactive engagement across GM Engineering, Supplier Quality, and North American Shop Directors to improve quality performance and minimize the cost of quality across all GMNA manufacturing sectors.
What You’ll Do
Lead Built-In Quality (BIQ) lean manufacturing calibrations and audits for Vehicle Assembly, Propulsion, Stamping, and Component plants.
Own the GMNA BIQ Metric and BIQ Performance Scorecard; recommend certification or de-certification as appropriate.
Own and maintain the GMNA Quality Manual, reviewing and authorizing deviations when necessary.
Manage a team of Quality Systems Engineers supporting manufacturing operations.
Maintain the GMNA Cost of Quality Workbook for Manufacturing Operations. Conduct annual performance reviews and benchmarking. Drive cost-of-quality improvements through continuous improvement workshops and headcount analysis.
Serve as the primary liaison with Plant Quality Managers, including onboarding, monthly team meetings, and daily support.
Represent GMNA as the single voice for Global Quality Requirement reviews, updates, and continuous improvement initiatives.
Support Business Plan Deployment (BPD) as an Objective/Method owner and Strategic Project leader.
Conduct ongoing Quality Metric performance analysis with proactive plant engagement.
Provide manufacturing leadership and Plant Director support for Quality System initiatives, including communication and performance status updates.
Partner with functional Shop Directors (Stamping, Body, Paint, General Assembly, Maintenance, Materials) to align quality objectives.
Engage cross-functionally with Manufacturing Engineering (ME), Product Engineering (PE), Supplier Quality (SQ), and Global Supply Chain (GSC) to drive process improvements.
Lead multidisciplinary project teams to implement advanced quality technologies (e.g., vision systems, AI-based quality inspection) and standardized processes.
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree or equivalent professional experience.
Minimum 5 years of Vehicle Assembly Manufacturing experience.
Minimum 2 years of experience in Quality areas such as Operations, Assurance, Management, Launch, Engineering, or Supplier Quality.
Strong leadership skills and managerial courage with the ability to motivate and influence cross-functional teams.
Proven ability to communicate effectively with all levels of plant personnel, including plant staff, represented employees, functional departments, and corporate leadership.
Project management experience and demonstrated success leading strategic initiatives.
Ability to travel domestically and internationally (valid driver’s license and passport required).
What Will Give You a Competitive Edge (Preferred Qualifications)
Master’s degree in Engineering, Business, or a related field.
Strong knowledge of GMS/BIQ, Global Quality Requirements, manufacturing operations, and plant functional structure.
General understanding of launch processes, including Global Launch Process (GLP), Global Vehicle Development Process (GVDP), Quality Launch Plan (QLP), and Manufacturing Quality Readiness Reviews (MQRR).
Demonstrated ability to develop strategic plans, drive for results, maintain customer focus, coach high-performing teams, and lead change across large organizations.
This job may be eligible for relocation benefits.
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The Role The GMNA Operations Quality Shop Director is responsible for ensuring that the Voice of the Customer is the focal point of every Assembly, Propulsion, Stamping, and Component Plant in North America. This role provides leadership across GMNA Manufacturing to ensure all Quality System requirements are developed, deployed, and effective in delivering world-class quality.
As a “look forward” position, the Director drives proactive engagement across GM Engineering, Supplier Quality, and North American Shop Directors to improve quality performance and minimize the cost of quality across all GMNA manufacturing sectors.
What You’ll Do
Lead Built-In Quality (BIQ) lean manufacturing calibrations and audits for Vehicle Assembly, Propulsion, Stamping, and Component plants.
Own the GMNA BIQ Metric and BIQ Performance Scorecard; recommend certification or de-certification as appropriate.
Own and maintain the GMNA Quality Manual, reviewing and authorizing deviations when necessary.
Manage a team of Quality Systems Engineers supporting manufacturing operations.
Maintain the GMNA Cost of Quality Workbook for Manufacturing Operations. Conduct annual performance reviews and benchmarking. Drive cost-of-quality improvements through continuous improvement workshops and headcount analysis.
Serve as the primary liaison with Plant Quality Managers, including onboarding, monthly team meetings, and daily support.
Represent GMNA as the single voice for Global Quality Requirement reviews, updates, and continuous improvement initiatives.
Support Business Plan Deployment (BPD) as an Objective/Method owner and Strategic Project leader.
Conduct ongoing Quality Metric performance analysis with proactive plant engagement.
Provide manufacturing leadership and Plant Director support for Quality System initiatives, including communication and performance status updates.
Partner with functional Shop Directors (Stamping, Body, Paint, General Assembly, Maintenance, Materials) to align quality objectives.
Engage cross-functionally with Manufacturing Engineering (ME), Product Engineering (PE), Supplier Quality (SQ), and Global Supply Chain (GSC) to drive process improvements.
Lead multidisciplinary project teams to implement advanced quality technologies (e.g., vision systems, AI-based quality inspection) and standardized processes.
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree or equivalent professional experience.
Minimum 5 years of Vehicle Assembly Manufacturing experience.
Minimum 2 years of experience in Quality areas such as Operations, Assurance, Management, Launch, Engineering, or Supplier Quality.
Strong leadership skills and managerial courage with the ability to motivate and influence cross-functional teams.
Proven ability to communicate effectively with all levels of plant personnel, including plant staff, represented employees, functional departments, and corporate leadership.
Project management experience and demonstrated success leading strategic initiatives.
Ability to travel domestically and internationally (valid driver’s license and passport required).
What Will Give You a Competitive Edge (Preferred Qualifications)
Master’s degree in Engineering, Business, or a related field.
Strong knowledge of GMS/BIQ, Global Quality Requirements, manufacturing operations, and plant functional structure.
General understanding of launch processes, including Global Launch Process (GLP), Global Vehicle Development Process (GVDP), Quality Launch Plan (QLP), and Manufacturing Quality Readiness Reviews (MQRR).
Demonstrated ability to develop strategic plans, drive for results, maintain customer focus, coach high-performing teams, and lead change across large organizations.
This job may be eligible for relocation benefits.
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