Pulley
Customer Success Manager
at Pulley
About Pulley Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder‑led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.
Who We're Looking For Pulley is hiring an experienced, proactive
Customer Success Manager
to lead relationships with high‑growth startups and scaling companies. You will act as a strategic consultant—ensuring founders and finance leaders derive maximum value from Pulley's product and services suite.
What You'll Do
Lead customer relationships focused on driving value across Pulley's product and services
Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
Own customer retention, renewal performance, and risk mitigation
Partner cross‑functionally with Product, Support, and Implementation to improve the customer journey
Gather and translate customer feedback to inform Pulley's roadmap
Lead team initiatives or projects to improve CX operations and processes
What you bring
5+ years of experience in customer success or account management in SaaS
Experience owning renewals and driving adoption within a high‑growth product
Exceptional written and verbal communication skills
Proven ability to build and manage relationships across multiple levels, from technical leads to the C‑suite
Strong business acumen and ability to align product use to customer outcomes
Empathy, accountability, and composure under pressure
Experience in FinTech, equity, or financial software is a plus
✨ Why Work at Pulley
We've moved beyond early-stage uncertainty -
Our product has traction and we're building on a solid foundation, but we're still early enough where your work will directly shape the company's trajectory as we scale.
Make it easier for anyone to start a company
- Founders turn bold ideas into reality building things that might not exist otherwise. Starting a company is hard enough, managing equity should be. Pulley exists to make equity management simpler, smarter and more accessible for founders from day one.
Work with a high‑performing and passionate team -
We value the concept of successful colleagues and are thoughtful about creating a team that is excited about building a great company together. Here are some traits that enable our team members to thrive:
First Principles Thinking
- We break down problems to their basics and believe something is possible unless proven otherwise, applying "why did certain things work?" to our situation.
Ship It & Iterate
- We value people who not only generate ideas but also do the work to bring them to life. We focus on inputs we can control and move quickly to ship something, get feedback and iterate.
Boldly Honest & Aggressively Considerate -
Being boldly honest means challenging each other to set and hit goals, make strategic decisions. Being aggressively considerate means caring about each other and speaking up with empathy.
Ego-less Learner
- Everyday at Pulley we try new things; sometimes they work, sometimes they don’t. It’s important to embrace a beginner mindset, stay curious, open to feedback and grow with the team.
Benefits
Competitive salary and meaningful equity
Medical, Dental, and Vision insurance
Unlimited PTO + winter holiday break
Generous stipends for WFH, learning, wellness, and AI tools
Parental leave
401(k) match (US) / Pension match (Canada)
Compensation
Annual Salary Range: $110,000 to $130,000 USD
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Other
Industries:
Software Development
#J-18808-Ljbffr
at Pulley
About Pulley Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder‑led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.
Who We're Looking For Pulley is hiring an experienced, proactive
Customer Success Manager
to lead relationships with high‑growth startups and scaling companies. You will act as a strategic consultant—ensuring founders and finance leaders derive maximum value from Pulley's product and services suite.
What You'll Do
Lead customer relationships focused on driving value across Pulley's product and services
Serve as a consultant by recommending best practices and strategies for deeper Pulley usage
Own customer retention, renewal performance, and risk mitigation
Partner cross‑functionally with Product, Support, and Implementation to improve the customer journey
Gather and translate customer feedback to inform Pulley's roadmap
Lead team initiatives or projects to improve CX operations and processes
What you bring
5+ years of experience in customer success or account management in SaaS
Experience owning renewals and driving adoption within a high‑growth product
Exceptional written and verbal communication skills
Proven ability to build and manage relationships across multiple levels, from technical leads to the C‑suite
Strong business acumen and ability to align product use to customer outcomes
Empathy, accountability, and composure under pressure
Experience in FinTech, equity, or financial software is a plus
✨ Why Work at Pulley
We've moved beyond early-stage uncertainty -
Our product has traction and we're building on a solid foundation, but we're still early enough where your work will directly shape the company's trajectory as we scale.
Make it easier for anyone to start a company
- Founders turn bold ideas into reality building things that might not exist otherwise. Starting a company is hard enough, managing equity should be. Pulley exists to make equity management simpler, smarter and more accessible for founders from day one.
Work with a high‑performing and passionate team -
We value the concept of successful colleagues and are thoughtful about creating a team that is excited about building a great company together. Here are some traits that enable our team members to thrive:
First Principles Thinking
- We break down problems to their basics and believe something is possible unless proven otherwise, applying "why did certain things work?" to our situation.
Ship It & Iterate
- We value people who not only generate ideas but also do the work to bring them to life. We focus on inputs we can control and move quickly to ship something, get feedback and iterate.
Boldly Honest & Aggressively Considerate -
Being boldly honest means challenging each other to set and hit goals, make strategic decisions. Being aggressively considerate means caring about each other and speaking up with empathy.
Ego-less Learner
- Everyday at Pulley we try new things; sometimes they work, sometimes they don’t. It’s important to embrace a beginner mindset, stay curious, open to feedback and grow with the team.
Benefits
Competitive salary and meaningful equity
Medical, Dental, and Vision insurance
Unlimited PTO + winter holiday break
Generous stipends for WFH, learning, wellness, and AI tools
Parental leave
401(k) match (US) / Pension match (Canada)
Compensation
Annual Salary Range: $110,000 to $130,000 USD
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Other
Industries:
Software Development
#J-18808-Ljbffr