Dane Street
Physician Advisory Services Operations Manager
Dane Street, Washington, District of Columbia, us, 20022
Physician Advisory Services Operations Manager
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Physician Advisory Services Operations Manager
role at
Dane Street .
The Operations Manager oversees and ensures the overall profitability and success of the Regional Operations Center. This includes achieving and exceeding financial and referral goals, optimizing staffing efficiency, and managing team performance. The role also involves regular reporting to management and contributing to a positive, client‑focused working environment.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
Major Duties & Responsibilities Driving Revenue Growth
The Operations Manager drives revenue growth by delivering excellent customer service.
This includes meeting scheduling best practices and turnaround time requirements.
Ensuring the timely delivery of high quality reports.
Managing client inquiries in a timely manner.
Optimizing Physician Cost
Ensuring that client invoices adhere to the agreed upon fee schedule.
Overseeing the proper selection of physicians.
Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule.
Building relationships with key physicians to ensure panel retention.
Manage Staff Performance and Capacity
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
Conduct performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Client Interaction
The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis.
Overall Production and Quality
Plans and organizes daily activities related to production and operations.
Measures productivity by analyzing performance data, financial data, and activity reports.
Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
Determines labor needs to meet production goals.
Oversee the deposition process at the request of the client or defense counsel. Other duties & special projects, as assigned and based on business needs.
Requirements Education/Credentials: Associate’s Degree or Bachelor’s Degree is preferred.
Job Relevant Experience
LPN Licensure is preferred but not required.
Business experience in a healthcare and/or insurance setting is preferred.
Business experience in a Worker’s Compensation and/or Auto insurance setting is required.
Job Related Skills/Competencies Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
Working Conditions / Physical Demands Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
Work From Home Technical Requirements Supply and support own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home positions.
Benefits Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well‑being and peace of mind. We offer medical, dental, and vision coverage for you and your family. Additionally, voluntary life insurance options for you, spouse, and children are included. Other voluntary benefits include hospital indemnity, critical illness, accident indemnity and pet insurance plans. Employees receive basic life insurance, short‑term disability, and long‑term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while a 401(k) plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
About Dane Street A fast‑paced, Inc. 500 company with a high‑performance culture is seeking insightful forward‑thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health carriers, third‑party administrators, managed care organizations, employers, and pharmacy benefit managers. We provide customized independent medical exams and peer review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
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Physician Advisory Services Operations Manager
role at
Dane Street .
The Operations Manager oversees and ensures the overall profitability and success of the Regional Operations Center. This includes achieving and exceeding financial and referral goals, optimizing staffing efficiency, and managing team performance. The role also involves regular reporting to management and contributing to a positive, client‑focused working environment.
Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
Major Duties & Responsibilities Driving Revenue Growth
The Operations Manager drives revenue growth by delivering excellent customer service.
This includes meeting scheduling best practices and turnaround time requirements.
Ensuring the timely delivery of high quality reports.
Managing client inquiries in a timely manner.
Optimizing Physician Cost
Ensuring that client invoices adhere to the agreed upon fee schedule.
Overseeing the proper selection of physicians.
Specifically ensuring that the team selects the most appropriate physician based on the claimant’s location, the required specialty, and the most appropriately priced physician based on the client’s fee schedule.
Building relationships with key physicians to ensure panel retention.
Manage Staff Performance and Capacity
Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
Conduct performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Client Interaction
The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis.
Overall Production and Quality
Plans and organizes daily activities related to production and operations.
Measures productivity by analyzing performance data, financial data, and activity reports.
Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
Determines labor needs to meet production goals.
Oversee the deposition process at the request of the client or defense counsel. Other duties & special projects, as assigned and based on business needs.
Requirements Education/Credentials: Associate’s Degree or Bachelor’s Degree is preferred.
Job Relevant Experience
LPN Licensure is preferred but not required.
Business experience in a healthcare and/or insurance setting is preferred.
Business experience in a Worker’s Compensation and/or Auto insurance setting is required.
Job Related Skills/Competencies Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
Working Conditions / Physical Demands Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
Work From Home Technical Requirements Supply and support own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home positions.
Benefits Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well‑being and peace of mind. We offer medical, dental, and vision coverage for you and your family. Additionally, voluntary life insurance options for you, spouse, and children are included. Other voluntary benefits include hospital indemnity, critical illness, accident indemnity and pet insurance plans. Employees receive basic life insurance, short‑term disability, and long‑term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while a 401(k) plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
About Dane Street A fast‑paced, Inc. 500 company with a high‑performance culture is seeking insightful forward‑thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health carriers, third‑party administrators, managed care organizations, employers, and pharmacy benefit managers. We provide customized independent medical exams and peer review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.
#J-18808-Ljbffr