Access Dubuque
Regional Customer Service Officer
Fidelity Bank & Trust
1 Positions
ID: 453347271
Posted On 11/06/2025
Job Overview
Regional Customer Service Representative
Fidelity Bank & Trust — East Region, Dubuque
Do you have a passion for people, a sharp eye for process, and enough leadership energy to power a small city? Then step right up — we’re looking for a Regional Customer Service Representative to champion top-tier service across our eastern branches!
As the go-to partner for your assigned region, you’ll coordinate staffing and training for Customer Service Representatives, help launch strategic initiatives, and act as a communicator extraordinaire between branch staff and Regional Leadership. Your mission: ensure the customer experience is consistently exceptional — every lobby, every conversation, every time.
What You’ll Do
Lead by example — support bank vision, decisions, and culture with confidence
Coordinate CSR schedules, coverage and workflow so branches run smoothly
Drive promotions, projects, and service enhancements — yep, you’re the spark
Guide and coach staff through CSR Certification Levels and product/service expertise
Implement new procedures
Assist in hiring and onboarding CSR superstars
Support performance evaluations with clear, constructive input
Perform audits to keep accuracy, compliance, and controls strong
Ensure great communication across all branches in the region
Team up with Marketing to roll out product and service campaigns
Safeguard confidential customer and bank information like a vault
Maintain strong compliance with all laws and regulations
Continuously share improvement ideas — to improve efficiency
Represent the bank in community activities and events
And anything else needed to help the team shine
What You Bring
·
3+ years
experience in retail banking or customer service leadership
· Proven ability to manage, coach, train, and motivate frontline staff
· Strong knowledge of bank products, systems, policies, and procedures
· Excellent communication, relationship-building, and conflict-resolution skills
· Solid organizational and time-management abilities — juggling is part of the job
· Familiarity with regulatory and compliance standards within banking
· Comfortable with travel between branches in the assigned region
· Ability to maintain confidentiality and protect sensitive information
· Tech-savvy with proficiency in core banking software, Microsoft Office, and digital tools
· Self-starter mindset — sees a problem, solves a problem
Why Join Us?
Be a regional impact-maker
Empower a team that makes hometown lives better
Advance your career with leadership growth and development opportunities
Competitive compensation and great benefits because you deserve it
Ready to Apply?
If developing top-notch teams and elevating customer experiences is your calling, we can’t wait to meet you. Apply today and help us build the best hometown banking experience in the region!
Primary Contact
1724418518215
Jenni Noonan
Chief eXperience Officer,
Phone
Phone
Phone
Fax
jnoonan@bankfidelity.com
Email
False
False
True
Job Details
Categories
Advertising/Marketing/Public Relations
Banking/Mortgage/Financial Services
Clerical/Office Administration
Customer Service
Information Technology/Telecommunications
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1018
Job REQ #
453347271
# Positions
1
Start Date
20251106
End Date
20251207
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Fidelity Bank & Trust
About the Company
In 1910, Fidelity Bank & Trust opened for business in Luxemburg, Iowa.  Originally known as the Luxemburg Savings Bank the name was changed to Fidelity Bank & Trust in 1964, when the charter was moved to Dyersville.  Today we proudly serve 30 communities.
Fidelity Bank & Trust is here for your financial needs, and as a supporter of our communities.  We have over 280 employees ready to help you with all of your banking needs.  Our people proudly log hundreds of hours of community service and are happy to lend a helping hand to a variety of projects and organizations in their communities
Fidelity Bank & Trust
1 Positions
ID: 453347271
Posted On 11/06/2025
Job Overview
Regional Customer Service Representative
Fidelity Bank & Trust — East Region, Dubuque
Do you have a passion for people, a sharp eye for process, and enough leadership energy to power a small city? Then step right up — we’re looking for a Regional Customer Service Representative to champion top-tier service across our eastern branches!
As the go-to partner for your assigned region, you’ll coordinate staffing and training for Customer Service Representatives, help launch strategic initiatives, and act as a communicator extraordinaire between branch staff and Regional Leadership. Your mission: ensure the customer experience is consistently exceptional — every lobby, every conversation, every time.
What You’ll Do
Lead by example — support bank vision, decisions, and culture with confidence
Coordinate CSR schedules, coverage and workflow so branches run smoothly
Drive promotions, projects, and service enhancements — yep, you’re the spark
Guide and coach staff through CSR Certification Levels and product/service expertise
Implement new procedures
Assist in hiring and onboarding CSR superstars
Support performance evaluations with clear, constructive input
Perform audits to keep accuracy, compliance, and controls strong
Ensure great communication across all branches in the region
Team up with Marketing to roll out product and service campaigns
Safeguard confidential customer and bank information like a vault
Maintain strong compliance with all laws and regulations
Continuously share improvement ideas — to improve efficiency
Represent the bank in community activities and events
And anything else needed to help the team shine
What You Bring
·
3+ years
experience in retail banking or customer service leadership
· Proven ability to manage, coach, train, and motivate frontline staff
· Strong knowledge of bank products, systems, policies, and procedures
· Excellent communication, relationship-building, and conflict-resolution skills
· Solid organizational and time-management abilities — juggling is part of the job
· Familiarity with regulatory and compliance standards within banking
· Comfortable with travel between branches in the assigned region
· Ability to maintain confidentiality and protect sensitive information
· Tech-savvy with proficiency in core banking software, Microsoft Office, and digital tools
· Self-starter mindset — sees a problem, solves a problem
Why Join Us?
Be a regional impact-maker
Empower a team that makes hometown lives better
Advance your career with leadership growth and development opportunities
Competitive compensation and great benefits because you deserve it
Ready to Apply?
If developing top-notch teams and elevating customer experiences is your calling, we can’t wait to meet you. Apply today and help us build the best hometown banking experience in the region!
Primary Contact
1724418518215
Jenni Noonan
Chief eXperience Officer,
Phone
Phone
Phone
Fax
jnoonan@bankfidelity.com
False
False
True
Job Details
Categories
Advertising/Marketing/Public Relations
Banking/Mortgage/Financial Services
Clerical/Office Administration
Customer Service
Information Technology/Telecommunications
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1018
Job REQ #
453347271
# Positions
1
Start Date
20251106
End Date
20251207
Featured Job
TH Ad
TH Comments
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Express Employment Professionals
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Fidelity Bank & Trust
About the Company
In 1910, Fidelity Bank & Trust opened for business in Luxemburg, Iowa.  Originally known as the Luxemburg Savings Bank the name was changed to Fidelity Bank & Trust in 1964, when the charter was moved to Dyersville.  Today we proudly serve 30 communities.
Fidelity Bank & Trust is here for your financial needs, and as a supporter of our communities.  We have over 280 employees ready to help you with all of your banking needs.  Our people proudly log hundreds of hours of community service and are happy to lend a helping hand to a variety of projects and organizations in their communities