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Sam's Club

MEMBER TEAM LEAD

Sam's Club, Latham, New York, United States

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Base Pay Range $21.00/hr – $29.00/hr

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates.

Responsibilities

Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members.

Processes memberships, upgrades and credit accounts, encourages membership renewals, participates in sales and marketing events, completes and maintains marketing recaps and other required documentation.

Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology.

Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness.

Completes accounting records files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports assisting with accounting‑related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers.

Minimum Qualifications

6 months retail experience including operating front‑end equipment (cash register).

6 months customer service experience.

Must be 18 years of age or older.

Preferred Qualifications

Leading a front‑end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company‑paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

Live Better U education benefit program for full‑time and part‑time associates.

For more details on benefits and eligibility, see One.Walmart at

https://bit.ly/3iOOb1J .

The hourly wage range for this position is $21.00 to $29.00 plus applicable premiums.

Position is located at 579 Troy Schenectady Rd, Latham, NY 12110-2806, United States of America.

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