Garner Health
Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.
About the role: Garner is seeking a highly capable and experienced Senior Systems Administrator to join our Business Technology team as a key member of our growing organization. This is an opportunity to directly shape the future of Garner’s IT infrastructure by owning and improving the systems, processes, and controls that enable us to scale securely and efficiently.
In this role, you’ll manage core enterprise platforms and networks, ensure consistent and compliant service delivery, and drive initiatives that strengthen our security and operational foundation. You’ll play a critical role in implementing frameworks such as Role-Based Access Control (RBAC), maintaining HITRUST and SOC 2 readiness, and optimizing system performance across Garner’s environment.
This position is ideal for someone who thrives in a fast-paced, high-growth company and enjoys building scalable systems and processes that support both operational excellence and regulatory compliance.
Where you will work: This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.
What you will do:
Administer and maintain core IT systems (Okta, Google Workspace, Atlassian, Zoom, Slack, Zoom Rooms, Unifi Network, FreshService)
Manage full MDM lifecycle for macOS/iOS through Jamf Pro, ensuring secure device configuration and compliance
Maintain and improve network infrastructure (Ubiquiti UniFi) for performance, reliability, and security
Support and optimize conference room and A/V systems (Zoom Rooms)
Handle escalated L2/L3 tickets, uphold SLAs, and drive service quality improvements
Manage user lifecycle operations — provisioning, deprovisioning, RBAC, and access reviews
Support compliance initiatives (HITRUST, SOC 2, HIPAA) through documentation, access reviews, and audit evidence
Create and maintain SOPs and internal knowledge base content
Coordinate with vendors and MSPs on service delivery and transition projects
Identify and implement process improvements and automation opportunities
What you will bring to the team:
5+ years in IT Operations within a cloud-centric environment
Deep hands‑on experience with
MDM platforms
(Jamf Pro, Kandji, Intune, Google Advanced MDM). Certifications preferred
Expertise in
Okta Workforce Identity
and core SaaS administration (Google Workspace, Slack, Atlassian, Zoom, Zendesk, FreshService, Salesforce); Okta-certified Admin+ preferred
Strong knowledge of
network management
(Ubiquiti UniFi or Cisco), including VLANs, DNS, DHCP; network certification a plus
Proven experience as
L2/L3 escalation point
under an ITSM framework (FreshService or Jira Service Management); ITIL certification a plus
Familiarity with
low‑code automation
(Okta Workflows, Retool, Airtable, Zapier); scripting or REST API skills preferred
Experience supporting
compliance frameworks
(HITRUST, SOC 2, HIPAA)
Strong project management, documentation, and communication skills; PMP or similar a plus
A proactive, hands‑on mindset and commitment to Garner’s mission
Compensation Transparency: The target salary range for this position is $144,000 - $185,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@getgarner.com.
Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.
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About the role: Garner is seeking a highly capable and experienced Senior Systems Administrator to join our Business Technology team as a key member of our growing organization. This is an opportunity to directly shape the future of Garner’s IT infrastructure by owning and improving the systems, processes, and controls that enable us to scale securely and efficiently.
In this role, you’ll manage core enterprise platforms and networks, ensure consistent and compliant service delivery, and drive initiatives that strengthen our security and operational foundation. You’ll play a critical role in implementing frameworks such as Role-Based Access Control (RBAC), maintaining HITRUST and SOC 2 readiness, and optimizing system performance across Garner’s environment.
This position is ideal for someone who thrives in a fast-paced, high-growth company and enjoys building scalable systems and processes that support both operational excellence and regulatory compliance.
Where you will work: This role will be based in our New York City office. You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.
What you will do:
Administer and maintain core IT systems (Okta, Google Workspace, Atlassian, Zoom, Slack, Zoom Rooms, Unifi Network, FreshService)
Manage full MDM lifecycle for macOS/iOS through Jamf Pro, ensuring secure device configuration and compliance
Maintain and improve network infrastructure (Ubiquiti UniFi) for performance, reliability, and security
Support and optimize conference room and A/V systems (Zoom Rooms)
Handle escalated L2/L3 tickets, uphold SLAs, and drive service quality improvements
Manage user lifecycle operations — provisioning, deprovisioning, RBAC, and access reviews
Support compliance initiatives (HITRUST, SOC 2, HIPAA) through documentation, access reviews, and audit evidence
Create and maintain SOPs and internal knowledge base content
Coordinate with vendors and MSPs on service delivery and transition projects
Identify and implement process improvements and automation opportunities
What you will bring to the team:
5+ years in IT Operations within a cloud-centric environment
Deep hands‑on experience with
MDM platforms
(Jamf Pro, Kandji, Intune, Google Advanced MDM). Certifications preferred
Expertise in
Okta Workforce Identity
and core SaaS administration (Google Workspace, Slack, Atlassian, Zoom, Zendesk, FreshService, Salesforce); Okta-certified Admin+ preferred
Strong knowledge of
network management
(Ubiquiti UniFi or Cisco), including VLANs, DNS, DHCP; network certification a plus
Proven experience as
L2/L3 escalation point
under an ITSM framework (FreshService or Jira Service Management); ITIL certification a plus
Familiarity with
low‑code automation
(Okta Workflows, Retool, Airtable, Zapier); scripting or REST API skills preferred
Experience supporting
compliance frameworks
(HITRUST, SOC 2, HIPAA)
Strong project management, documentation, and communication skills; PMP or similar a plus
A proactive, hands‑on mindset and commitment to Garner’s mission
Compensation Transparency: The target salary range for this position is $144,000 - $185,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@getgarner.com.
Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.
#J-18808-Ljbffr