Marketing Plus
Client I.T. & Web Support Specialist
Marketing Plus, Albert Lea, Minnesota, United States, 56007
Web Design | Digital Marketing | Brand Development
About the Role Marketing Plus is seeking a full-time
Client IT & Web Support Specialist
to join our team in Albert Lea. This role is ideal for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and has a strong interest in both IT systems and website management. As a key member of our technical support team, you will help clients troubleshoot email and website issues, manage backups and security, oversee domain/DNS/SSL updates, and manage Google Business Profiles (GBPs). This is a client‑facing role that requires strong communication skills and the ability to explain technical concepts in a way that clients can understand. This position is
hybrid .
Mondays are required in the office , with additional in‑office days as needed. Responsibilities
Provide support for client IT‑related issues, including email setup, troubleshooting, and connectivity problems. Monitor, perform, and manage
website backups , ensuring recovery plans are in place. Maintain and enhance
website security protocols , including SSL certificates and software updates. Handle
domain management , DNS updates, and SSL installations or renewals. Manage and optimize
Google Business Profiles (GBPs)
for clients, including updates, troubleshooting, and SEO best practices. Troubleshoot website errors, plugin conflicts, and hosting‑related issues. Collaborate with the web design/development team to support smooth launches, migrations, and updates. Document processes and maintain records of client IT systems, domains, and security status. Communicate effectively with clients, providing clear updates and recommendations. Qualifications
Required: Basic knowledge of HTML/CSS and website configuration. Strong knowledge of DNS, SSL, domains, and web hosting environments. Familiarity with IT troubleshooting (email clients, connectivity, general software issues). Understanding of website security best practices and backup management. Professional communication and customer service skills. Strong organizational skills and attention to detail. Preferred: Experience with WordPress or similar CMS platforms. Experience managing
Google Business Profiles (GBPs) , including updates and issue resolution. Prior client‑facing IT or technical support experience. Familiarity with Google Workspace, Microsoft 365, or similar platforms. Why Join Marketing Plus?
Hybrid schedule with Mondays in‑office, providing flexibility throughout the week. Opportunity to work on a variety of projects across IT and web systems. Collaborative, supportive team culture. Professional development and growth opportunities. Submit your resume: Careers - Marketing Plus of MN Seniority level
Entry level Employment type
Full‑time Industries
Marketing Services Referrals increase your chances of interviewing at Marketing Plus by 2x Get notified about new Client Specialist jobs in
Albert Lea, MN .
#J-18808-Ljbffr
About the Role Marketing Plus is seeking a full-time
Client IT & Web Support Specialist
to join our team in Albert Lea. This role is ideal for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and has a strong interest in both IT systems and website management. As a key member of our technical support team, you will help clients troubleshoot email and website issues, manage backups and security, oversee domain/DNS/SSL updates, and manage Google Business Profiles (GBPs). This is a client‑facing role that requires strong communication skills and the ability to explain technical concepts in a way that clients can understand. This position is
hybrid .
Mondays are required in the office , with additional in‑office days as needed. Responsibilities
Provide support for client IT‑related issues, including email setup, troubleshooting, and connectivity problems. Monitor, perform, and manage
website backups , ensuring recovery plans are in place. Maintain and enhance
website security protocols , including SSL certificates and software updates. Handle
domain management , DNS updates, and SSL installations or renewals. Manage and optimize
Google Business Profiles (GBPs)
for clients, including updates, troubleshooting, and SEO best practices. Troubleshoot website errors, plugin conflicts, and hosting‑related issues. Collaborate with the web design/development team to support smooth launches, migrations, and updates. Document processes and maintain records of client IT systems, domains, and security status. Communicate effectively with clients, providing clear updates and recommendations. Qualifications
Required: Basic knowledge of HTML/CSS and website configuration. Strong knowledge of DNS, SSL, domains, and web hosting environments. Familiarity with IT troubleshooting (email clients, connectivity, general software issues). Understanding of website security best practices and backup management. Professional communication and customer service skills. Strong organizational skills and attention to detail. Preferred: Experience with WordPress or similar CMS platforms. Experience managing
Google Business Profiles (GBPs) , including updates and issue resolution. Prior client‑facing IT or technical support experience. Familiarity with Google Workspace, Microsoft 365, or similar platforms. Why Join Marketing Plus?
Hybrid schedule with Mondays in‑office, providing flexibility throughout the week. Opportunity to work on a variety of projects across IT and web systems. Collaborative, supportive team culture. Professional development and growth opportunities. Submit your resume: Careers - Marketing Plus of MN Seniority level
Entry level Employment type
Full‑time Industries
Marketing Services Referrals increase your chances of interviewing at Marketing Plus by 2x Get notified about new Client Specialist jobs in
Albert Lea, MN .
#J-18808-Ljbffr