Balfour Beatty Investments & Communities
Customer Experience Specialist
Balfour Beatty Investments & Communities, El Paso, Texas, us, 88568
Who we are
At Balfour Beatty Communities, we are dedicated to delivering quality communities people are proud to call home. We believe exceptional living experiences are created when we care about our residents, our partners, our communities and each other. Our culture of caring guides us to do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.
Our Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!
About the role A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experiences during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.
You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck.
What you'll be doing
Manage and respond to all community inquiries, in accordance with our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
Create exceptional living experiences during every customer and resident encounter
Attract new prospects to become future residents through outreach and advertising using our unique selling features; manage and respond to all community inquiries
Follow up with all qualified prospects, in accordance with our Exceptional Living policy
Renew residents at end of lease terms where required
Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy
Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities
Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software
Create, coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of the community lease agreement and community policies to assist with resident needs and inquiries
Conduct market surveys to compare competition weaknesses and advantages
Understand company software usage and policies
Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Who we\'re looking for
High School diploma or GED required
Minimum of one (1) year of customer service skills; property management or hospitality experience preferred
Strong people management and leadership skills
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office – Outlook, Word, Excel
Possession of a valid state issued Driver\'s License and safe driving record are required
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at the telephone number and email provided by the company. Equal Opportunity Employer, including people with disabilities and veterans.
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Our Benefits
Discretionary bonuses
Medical and Dental Insurance 1st of the month following employment
Health, Flexible Spending and Dependent Care Accounts
Company paid life insurance
401K plan with employer matching
Robust PTO to include sick, floating holidays, vacation, and personal days
2 Volunteer Days per year
Company paid short-term and long-term disability, parental leave
And more!
About the role A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experiences during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.
You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck.
What you'll be doing
Manage and respond to all community inquiries, in accordance with our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
Create exceptional living experiences during every customer and resident encounter
Attract new prospects to become future residents through outreach and advertising using our unique selling features; manage and respond to all community inquiries
Follow up with all qualified prospects, in accordance with our Exceptional Living policy
Renew residents at end of lease terms where required
Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy
Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities
Conduct pre-inspections on move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software
Create, coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of the community lease agreement and community policies to assist with resident needs and inquiries
Conduct market surveys to compare competition weaknesses and advantages
Understand company software usage and policies
Typical Physical Demands Regularly use hands to manipulate tools, controls, phones and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 20 lbs.
Typical Work Conditions Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents and other staff members during the workday.
Who we\'re looking for
High School diploma or GED required
Minimum of one (1) year of customer service skills; property management or hospitality experience preferred
Strong people management and leadership skills
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office – Outlook, Word, Excel
Possession of a valid state issued Driver\'s License and safe driving record are required
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.
Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at the telephone number and email provided by the company. Equal Opportunity Employer, including people with disabilities and veterans.
#J-18808-Ljbffr