Mecklenburg County
Social Services Program Coordinator (Child Family Teams Facilitator)
Mecklenburg County, Charlotte, North Carolina, United States, 28245
Follow your calling, Find your career!!
Please apply by 11/18/2025
Salary Range: $57,346.00 to $71,682.50. This is an exempt (salaried) position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variety of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!
PositionSummary The Social Services Program Coordinator (Child Family Teams Facilitator)
will coordinate and supervise the overall functions of a program within social services. This individual contributor position, under minimal supervision, is responsible for ensuring quality control and appropriate ness of the program, coordinating special projects, and preparing applicable reports.
This position may require after hours (after 5pm) to meet the needs of the children and families of Mecklenburg County. The work location for this position will be 10101 David Taylor Dr, Charlotte, NC 28262. Work location may vary based on business needs.
EssentialFunctions Primaryfunctionsconsistofcoordinatingandfacilitatingteammeetingsandcommunitypartnersandstaff
Traveling to other counties, communities, or homes as needed
Coordinate and supervise program activities and assist in the development of program
Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers
Participates in staff conferences regarding programs.
Investigate and take action on requests, suggestions or complaints concerning services in the assigned area
Monitor current programs and assist with the development of new programs. Complete monthly and quarterly program reports
Participate in staff conferences, workshops and other learning regarding assigned programs
May be required to staff shelters in the event of disaster
MinimumQualifications Experience:
Minimum of three years of social services or human services experience.
Education:
Bachelor's degree in a related field.
Combination of relevant education and relevant experience accepted?: Yes
LicensesandCertifications Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
PreferredQualifications Prior Child Welfare Services experience preferred
Master’s Degree preferred
Completion of Child Welfare of North Carolina Pre-Service Training strongly preferred
Knowledge,SkillsandAbilities Knowledge of
Customer service principles
General social work principles and available resources Social Services procedures, practices and methods Case management methods and techniques Applicable Federal, State, and local laws, rules, and regulations
Skills
Possessing strong communication skills Managing multiple tasks concurrently
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
ComputerSkills Proficient in various computer applications including Microsoft Office Suite
ReasonableAccommodationsStatement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DisclaimerStatement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Please apply by 11/18/2025
Salary Range: $57,346.00 to $71,682.50. This is an exempt (salaried) position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Youth and Family Services Division (YFS) of the Department of Social Services (DSS) provides a variety of services to safeguard children by strengthening the protective capacities of families whose children’s health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department’s vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!
PositionSummary The Social Services Program Coordinator (Child Family Teams Facilitator)
will coordinate and supervise the overall functions of a program within social services. This individual contributor position, under minimal supervision, is responsible for ensuring quality control and appropriate ness of the program, coordinating special projects, and preparing applicable reports.
This position may require after hours (after 5pm) to meet the needs of the children and families of Mecklenburg County. The work location for this position will be 10101 David Taylor Dr, Charlotte, NC 28262. Work location may vary based on business needs.
EssentialFunctions Primaryfunctionsconsistofcoordinatingandfacilitatingteammeetingsandcommunitypartnersandstaff
Traveling to other counties, communities, or homes as needed
Coordinate and supervise program activities and assist in the development of program
Conduct staff meetings with personnel to discuss plans, programs, and issues; work closely with other supervisors and managers
Participates in staff conferences regarding programs.
Investigate and take action on requests, suggestions or complaints concerning services in the assigned area
Monitor current programs and assist with the development of new programs. Complete monthly and quarterly program reports
Participate in staff conferences, workshops and other learning regarding assigned programs
May be required to staff shelters in the event of disaster
MinimumQualifications Experience:
Minimum of three years of social services or human services experience.
Education:
Bachelor's degree in a related field.
Combination of relevant education and relevant experience accepted?: Yes
LicensesandCertifications Requires a valid North Carolina or South Carolina Driver's License
Requires County Driving Privileges
PreferredQualifications Prior Child Welfare Services experience preferred
Master’s Degree preferred
Completion of Child Welfare of North Carolina Pre-Service Training strongly preferred
Knowledge,SkillsandAbilities Knowledge of
Customer service principles
General social work principles and available resources Social Services procedures, practices and methods Case management methods and techniques Applicable Federal, State, and local laws, rules, and regulations
Skills
Possessing strong communication skills Managing multiple tasks concurrently
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
ComputerSkills Proficient in various computer applications including Microsoft Office Suite
ReasonableAccommodationsStatement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
DisclaimerStatement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
#J-18808-Ljbffr