ServiceNow ITSM Consultant

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Responsibilities

2+ years of ServiceNow and ITSM experience, including:

Leading and managing ServiceNow projects

ITSM

ITIL 4 framework

ServiceNow CSDM version 4.0 or higher framework

Implementing the CSDM framework

Experience in leading teams to configure and customize ServiceNow modules, including:

CMDB

Incident Management

Problem Management

Major Incident Management

Change Management

Request Management

Identity & Access Management (IAM/IGA) and integration experience, including:

Configuring & building IAM/IGA solutions at enterprise scale

Architecting and configuring Role-Based Access

Integrating IGA solutions with ServiceNow, Active Directory, and M365

Microsoft ecosystem experience, including:

M365

Microsoft Active Directory

State-specific knowledge: Working knowledge of the State of Missouri's current ticketing system, Cherwell

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