Vensure Employer Solutions
Retirement Plan Specialist
Vensure Employer Solutions, Chandler, Arizona, United States, 85249
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.
Position Summary The Senior Retirement Plan Specialist (CSM) serves as the primary relationship manager for employer-sponsored 401(k) plans, overseeing daily administration and ensuring accuracy, timeliness, and full compliance with ERISA and related regulations. This role guides clients through plan implementation, onboarding, and training, while providing ongoing support for plan design, eligibility, contributions, distributions, and annual compliance testing such as ADP/ACP and top‑heavy reviews. The CSM also facilitates Form 5500 preparation, audit coordination, and plan amendments, proactively identifying and resolving issues to maintain fiduciary standards.
Essential Duties and Responsibilities
Serve as the primary relationship manager for assigned book of business.
Oversee day‑to‑day administration and monitoring of contribution submissions, and contribution rate changes.
Provide proactive and responsive support to employers, addressing questions and resolving issues related to plan operations, and any required corrections.
Assist through the plan onboarding process, including the distribution of initial participant notices.
Conduct employer training sessions to ensure understanding of plan responsibilities, processes and deadlines.
Monitor and manage key compliance milestones including eligibility tracking, nondiscrimination testing (e.g., ADP/ACP, top‑heavy, coverage), timely Form 5500 preparation, and coordination of plan audits.
Provide guidance to plan sponsors on fiduciary responsibilities, including interpretation of plan provisions, participant disclosures, and regulatory updates.
Identify and assist with resolution of operational errors and compliance failures, including correction methods under IRS and DOL guidelines (e.g., EPCRS, VFCP).
Collaborate with internal teams and external vendors (e.g., recordkeepers, TPAs, auditors, legal counsel) to ensure accurate plan administration, timely issue resolution, and seamless service delivery.
Review and interpret plan documents to guide clients in accordance with plan provisions and regulatory requirements.
Participate in team meetings, training, and ongoing professional development related to retirement plan administration.
Collaborate closely with Client Service Associate(s) to ensure tasks and responsibilities are completed accurately and on time for assigned book of business.
Complete projects as assigned by supervisor.
Knowledge, Skills, and Abilities
Strong customer service skills, with a professional and solution‑oriented approach.
Excellent written and verbal communication skills.
High attention to detail.
Organizational and time‑management skills.
Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
Team player mentality, with a collaborative and adaptable approach to supporting broader service goals.
Education & Experience
Customer service and relationship management experience is required.
At least 2 years of 401(k) administration experience.
Experience with Relius software is ideal.
Benefits
Health Insurance : Medical, dental, and vision coverage.
Retirement Plan : 401(k) with company match.
Paid Time Off : PTO, holidays, parental leave, and sick leave provided as required by applicable state law.
Other Benefits : Life insurance, short‑term disability, long‑term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity‑theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance.
Additional Compensation : Signing bonus, commission structure (if applicable).
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Human Resources
Industries
Human Resources Services
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Position Summary The Senior Retirement Plan Specialist (CSM) serves as the primary relationship manager for employer-sponsored 401(k) plans, overseeing daily administration and ensuring accuracy, timeliness, and full compliance with ERISA and related regulations. This role guides clients through plan implementation, onboarding, and training, while providing ongoing support for plan design, eligibility, contributions, distributions, and annual compliance testing such as ADP/ACP and top‑heavy reviews. The CSM also facilitates Form 5500 preparation, audit coordination, and plan amendments, proactively identifying and resolving issues to maintain fiduciary standards.
Essential Duties and Responsibilities
Serve as the primary relationship manager for assigned book of business.
Oversee day‑to‑day administration and monitoring of contribution submissions, and contribution rate changes.
Provide proactive and responsive support to employers, addressing questions and resolving issues related to plan operations, and any required corrections.
Assist through the plan onboarding process, including the distribution of initial participant notices.
Conduct employer training sessions to ensure understanding of plan responsibilities, processes and deadlines.
Monitor and manage key compliance milestones including eligibility tracking, nondiscrimination testing (e.g., ADP/ACP, top‑heavy, coverage), timely Form 5500 preparation, and coordination of plan audits.
Provide guidance to plan sponsors on fiduciary responsibilities, including interpretation of plan provisions, participant disclosures, and regulatory updates.
Identify and assist with resolution of operational errors and compliance failures, including correction methods under IRS and DOL guidelines (e.g., EPCRS, VFCP).
Collaborate with internal teams and external vendors (e.g., recordkeepers, TPAs, auditors, legal counsel) to ensure accurate plan administration, timely issue resolution, and seamless service delivery.
Review and interpret plan documents to guide clients in accordance with plan provisions and regulatory requirements.
Participate in team meetings, training, and ongoing professional development related to retirement plan administration.
Collaborate closely with Client Service Associate(s) to ensure tasks and responsibilities are completed accurately and on time for assigned book of business.
Complete projects as assigned by supervisor.
Knowledge, Skills, and Abilities
Strong customer service skills, with a professional and solution‑oriented approach.
Excellent written and verbal communication skills.
High attention to detail.
Organizational and time‑management skills.
Proficiency with Microsoft Office, especially Excel, Word, and Outlook.
Team player mentality, with a collaborative and adaptable approach to supporting broader service goals.
Education & Experience
Customer service and relationship management experience is required.
At least 2 years of 401(k) administration experience.
Experience with Relius software is ideal.
Benefits
Health Insurance : Medical, dental, and vision coverage.
Retirement Plan : 401(k) with company match.
Paid Time Off : PTO, holidays, parental leave, and sick leave provided as required by applicable state law.
Other Benefits : Life insurance, short‑term disability, long‑term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity‑theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance.
Additional Compensation : Signing bonus, commission structure (if applicable).
Seniority Level
Associate
Employment Type
Full‑time
Job Function
Human Resources
Industries
Human Resources Services
#J-18808-Ljbffr