RealManage
LCAM - Onsite Assistant Community Association Manager
RealManage, Lithia, Virginia, United States
Onsite Assistant Community Association Manager/Licensed CAM
Base pay range: $22.00/hr - $24.00/hr
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age‑restricted communities, luxury high‑rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve—ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values‑based company with the following values as our guiding principles:
Integrity: We always do the right thing.
Respect: For our customers, employees, and company, mutual respect is the cornerstone for every RealManage relationship.
Selflessness: More than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: We are a professional services company; people do business with people they like.
Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better…never staying the same. At RealManage, we are always getting better.
Join RealManage Elevated Onsite's fast‑growing team, where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single‑family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master‑planned communities.
RealManage has earned the prestigious Certified™ recognition from
Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
FishHawk Ranch is your happy place. This is a Tampa Bay community where families grow closer, neighbors from all generations look out for each other, and we all come together to enjoy gatherings at the Lake House. With trails, parks, open spaces, resort‑style pools, indoor and outdoor fitness areas, and the Lake House, there’s sure to be something for everyone to enjoy. As the first “green certified” community in Hillsborough County, you can take pride in our commitment to our environment and our residents. As our community grows, our small neighborhood charm will always remain, and FishHawk Ranch will continue to be a happy place to call home.
The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.
Responsibilities
Assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.
Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt.
Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures.
Manage clubhouse and pool reservation process.
Process pool cards/gate remote requests, for communities where this is managed at the branch level.
Upload Community Documents to Archive, such as Annual Meeting vote/sign‑in/proxies, community legal documents etc.
Assist with all resident correspondence with regard to violations, requests for community forms, general payment questions, ACC requests, reservation details, etc.
Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed.
Assist in obtaining COI information for vendors of each community.
Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements.
Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check‑in, vote counting, and to record minutes if appropriate.
Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting.
Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests.
Set up files for new associations as assigned and maintain association files per standard office procedures.
Assist the CAM with researching resident requests, and securing locations and dates for meetings.
Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
Attend monthly Manager’s and training meetings as required.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Plus other work‑related tasks as needed
#J-18808-Ljbffr
RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age‑restricted communities, luxury high‑rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve—ensuring that the community receives the finest management in the industry.
RealManage Elevated Onsite is a values‑based company with the following values as our guiding principles:
Integrity: We always do the right thing.
Respect: For our customers, employees, and company, mutual respect is the cornerstone for every RealManage relationship.
Selflessness: More than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: We are a professional services company; people do business with people they like.
Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better…never staying the same. At RealManage, we are always getting better.
Join RealManage Elevated Onsite's fast‑growing team, where energy, teamwork, innovation, and contribution are highly valued.
Each branch proudly serves a diverse mix of single‑family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master‑planned communities.
RealManage has earned the prestigious Certified™ recognition from
Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.
FishHawk Ranch is your happy place. This is a Tampa Bay community where families grow closer, neighbors from all generations look out for each other, and we all come together to enjoy gatherings at the Lake House. With trails, parks, open spaces, resort‑style pools, indoor and outdoor fitness areas, and the Lake House, there’s sure to be something for everyone to enjoy. As the first “green certified” community in Hillsborough County, you can take pride in our commitment to our environment and our residents. As our community grows, our small neighborhood charm will always remain, and FishHawk Ranch will continue to be a happy place to call home.
The Assistant Community Association Manager (ACAM) assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.
Responsibilities
Assists in the management of daily operations of community associations delivering professional services and exceptional customer satisfaction in accordance with the service level agreement, and in alignment with the company’s guiding principles.
Practice and adhere to the Guiding Principles of the company and respond to all calls/emails within 24 hours of receipt.
Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures.
Manage clubhouse and pool reservation process.
Process pool cards/gate remote requests, for communities where this is managed at the branch level.
Upload Community Documents to Archive, such as Annual Meeting vote/sign‑in/proxies, community legal documents etc.
Assist with all resident correspondence with regard to violations, requests for community forms, general payment questions, ACC requests, reservation details, etc.
Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filed.
Assist in obtaining COI information for vendors of each community.
Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements.
Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check‑in, vote counting, and to record minutes if appropriate.
Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting.
Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests.
Set up files for new associations as assigned and maintain association files per standard office procedures.
Assist the CAM with researching resident requests, and securing locations and dates for meetings.
Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community.
Attend monthly Manager’s and training meetings as required.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Plus other work‑related tasks as needed
#J-18808-Ljbffr