Alumanate
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Alumanate is the only U.S. manufacturer of signage-grade aluminum composite panels (ACM). With rapid growth and national distribution, we're expanding our team to include experienced, driven Inside Sales Representatives to support our continued market leadership in signage, architecture, and trailer/transportation sectors.
Position Summary The Inside Sales Representative will play a key role in supporting our sales operations by managing customer accounts, processing sales orders, responding to inquiries, and ensuring an excellent customer experience. This is a phone-and-email-based sales and support role that requires strong communication skills, attention to detail, and a proactive mindset.
Key Responsibilities
Respond promptly to customer inquiries via phone and email
Prepare quotes, process sales orders, and send order confirmations
Track orders and provide shipment updates, BOLs, and documentation
Maintain accurate records in the CRM and ERP systems
Build and maintain relationships with existing customers
Support outside/regional sales reps with pricing, product info, and order status
Assist in resolving customer issues or complaints quickly and professionally
Follow up on open quotes and re-engage inactive accounts
Collaborate with production, logistics, and operations to ensure smooth order fulfillment
Meet or exceed performance KPIs related to response time, order accuracy, and customer satisfaction
Qualifications
2+ years of experience in inside sales, customer service, or account management
Strong written and verbal communication skills
Proficiency with Microsoft Office (Excel, Outlook, Word)
Experience with CRM and ERP software preferred
High attention to detail and accuracy in data entry
Ability to prioritize and manage multiple tasks in a fast-paced environment
Manufacturing or B2B product experience is a plus
What We Offer
Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement
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Alumanate is the only U.S. manufacturer of signage-grade aluminum composite panels (ACM). With rapid growth and national distribution, we're expanding our team to include experienced, driven Inside Sales Representatives to support our continued market leadership in signage, architecture, and trailer/transportation sectors.
Position Summary The Inside Sales Representative will play a key role in supporting our sales operations by managing customer accounts, processing sales orders, responding to inquiries, and ensuring an excellent customer experience. This is a phone-and-email-based sales and support role that requires strong communication skills, attention to detail, and a proactive mindset.
Key Responsibilities
Respond promptly to customer inquiries via phone and email
Prepare quotes, process sales orders, and send order confirmations
Track orders and provide shipment updates, BOLs, and documentation
Maintain accurate records in the CRM and ERP systems
Build and maintain relationships with existing customers
Support outside/regional sales reps with pricing, product info, and order status
Assist in resolving customer issues or complaints quickly and professionally
Follow up on open quotes and re-engage inactive accounts
Collaborate with production, logistics, and operations to ensure smooth order fulfillment
Meet or exceed performance KPIs related to response time, order accuracy, and customer satisfaction
Qualifications
2+ years of experience in inside sales, customer service, or account management
Strong written and verbal communication skills
Proficiency with Microsoft Office (Excel, Outlook, Word)
Experience with CRM and ERP software preferred
High attention to detail and accuracy in data entry
Ability to prioritize and manage multiple tasks in a fast-paced environment
Manufacturing or B2B product experience is a plus
What We Offer
Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for growth and advancement
#J-18808-Ljbffr