Dupaco Credit Union
Description
In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $18.70/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.
#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8
What You’ll Do:
Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls
Recognize potential member needs and educating them on appropriate credit union services
Promote a positive and professional image of the credit union
Answer calls on a timely basis and maintain a level of consistency in responses being provided
Assist in training new employees
Coordinate unusual or sensitive member relation situations and/or calls for correct and timely solution
Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided
What You’ll Need:
A flexible schedule to meet the needs of our members
The ability to think on your feet and solve problems effectively
The ability to provide personalized service with warmth and competence on the telephone
Exceptional written and verbal communication skills
Strong computer skills with the desire to learn new software and technology
Learn more about our Live Video Tellers (https://www.dupaco.com/2017/06/29/make-live-remote-transactions/)
Qualifications
Skills
Preferred
Microsoft Excel: Some Knowledge
Microsoft Word: Some Knowledge
Microsoft Outlook: Some Knowledge
Customer Service: Advanced
Behaviors
Preferred
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better
Experience
Required
Customer Service
Preferred
Banking
Financial Services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $18.70/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.
#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8
What You’ll Do:
Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls
Recognize potential member needs and educating them on appropriate credit union services
Promote a positive and professional image of the credit union
Answer calls on a timely basis and maintain a level of consistency in responses being provided
Assist in training new employees
Coordinate unusual or sensitive member relation situations and/or calls for correct and timely solution
Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided
What You’ll Need:
A flexible schedule to meet the needs of our members
The ability to think on your feet and solve problems effectively
The ability to provide personalized service with warmth and competence on the telephone
Exceptional written and verbal communication skills
Strong computer skills with the desire to learn new software and technology
Learn more about our Live Video Tellers (https://www.dupaco.com/2017/06/29/make-live-remote-transactions/)
Qualifications
Skills
Preferred
Microsoft Excel: Some Knowledge
Microsoft Word: Some Knowledge
Microsoft Outlook: Some Knowledge
Customer Service: Advanced
Behaviors
Preferred
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Innovative: Consistently introduces new ideas and demonstrates original thinking
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better
Experience
Required
Customer Service
Preferred
Banking
Financial Services
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.