Encore
Customer Experience Coordinator - Loews Kansas City Hotel
Encore, Kansas City, Missouri, United States, 64101
Customer Experience Coordinator - Loews Kansas City Hotel
Join to apply for the
Customer Experience Coordinator - Loews Kansas City Hotel
role at
Encore
The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high‑quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
Customer Contact:
Acknowledge and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Pro‑actively identify potential issues and provide solutions to client concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend venue meetings as required.
Billing:
Communicate billing information to customers, resolve billing concerns and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.
Data Entry:
Enter customer contact information and details into CRM system.
Enter and reconcile Exhibit customer payments into the billing system.
Customer Engagement:
Accompany selling manager on PreCon and Site Visit meetings as needed.
Coordinate customer follow‑up and support thank‑you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team and venue partners.
Operational Support:
Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
Job Qualifications
High School Diploma is. Associate degree is preferred.
1+ years of administrative, sales or hospitality experience preferred.
Proficiency in Microsoft 365 and web‑based applications.
Strong written and oral communication skills.
Strong organizational and interpersonal skills.
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days.
Ability to multi‑task and work well under pressure.
Competencies
Deliver World Class Service – Hospitality, Ownership.
Do the Right Thing – Instills Trust, Safety Conscious.
Drive Results – Action Oriented.
See the Big Picture – Ability to Prioritize.
Value People – Communicates Effectively.
Physical Requirements
Sitting: 6–8 hours per day
Standing: 2–3 hours per day
Walking: 0–1 hours per day
Stooping: 0–1 hours per day
Crawling: 0–1 hours per day
Kneeling: 0–1 hours per day
Bending: 0–1 hours per day
Reaching (above your head): 0–1 hours per day
Climbing: 0–1 hours per day
Grasping: 0–1 hours per day
Team members must meet the physical demands listed above to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting Requirements
0‑15 lbs: Frequently
16‑50 lbs: Occasionally
51‑100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0‑15 lbs: Frequently
16‑50 lbs: Occasionally
51‑100 lbs: Never
>Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously
Pushing/Pulling Requirements
0‑15 lbs: Occasionally
16‑50 lbs: Occasionally
51‑100 lbs: Never
Over 100 lbs: Never
Identifies the physical requirements that team members perform without assistance.
Work Environment Hotel. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Hourly Pay Range: $16.60 – $20.33
Encore is committed to providing the best benefits options for our employees and families.
View the benefits options
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Events Services
Referrals Increase Your Chances of Interviewing Referrals increase your chances of interviewing at Encore by 2x
Get Notified About New Customer Coordinator Jobs In Kansas City, MO.
#J-18808-Ljbffr
Customer Experience Coordinator - Loews Kansas City Hotel
role at
Encore
The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high‑quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
Customer Contact:
Acknowledge and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Pro‑actively identify potential issues and provide solutions to client concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend venue meetings as required.
Billing:
Communicate billing information to customers, resolve billing concerns and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.
Data Entry:
Enter customer contact information and details into CRM system.
Enter and reconcile Exhibit customer payments into the billing system.
Customer Engagement:
Accompany selling manager on PreCon and Site Visit meetings as needed.
Coordinate customer follow‑up and support thank‑you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team and venue partners.
Operational Support:
Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
Job Qualifications
High School Diploma is. Associate degree is preferred.
1+ years of administrative, sales or hospitality experience preferred.
Proficiency in Microsoft 365 and web‑based applications.
Strong written and oral communication skills.
Strong organizational and interpersonal skills.
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days.
Ability to multi‑task and work well under pressure.
Competencies
Deliver World Class Service – Hospitality, Ownership.
Do the Right Thing – Instills Trust, Safety Conscious.
Drive Results – Action Oriented.
See the Big Picture – Ability to Prioritize.
Value People – Communicates Effectively.
Physical Requirements
Sitting: 6–8 hours per day
Standing: 2–3 hours per day
Walking: 0–1 hours per day
Stooping: 0–1 hours per day
Crawling: 0–1 hours per day
Kneeling: 0–1 hours per day
Bending: 0–1 hours per day
Reaching (above your head): 0–1 hours per day
Climbing: 0–1 hours per day
Grasping: 0–1 hours per day
Team members must meet the physical demands listed above to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting Requirements
0‑15 lbs: Frequently
16‑50 lbs: Occasionally
51‑100 lbs: Never
Over 100 lbs: Never
Carrying Requirements
0‑15 lbs: Frequently
16‑50 lbs: Occasionally
51‑100 lbs: Never
>Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously
Pushing/Pulling Requirements
0‑15 lbs: Occasionally
16‑50 lbs: Occasionally
51‑100 lbs: Never
Over 100 lbs: Never
Identifies the physical requirements that team members perform without assistance.
Work Environment Hotel. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Hourly Pay Range: $16.60 – $20.33
Encore is committed to providing the best benefits options for our employees and families.
View the benefits options
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Events Services
Referrals Increase Your Chances of Interviewing Referrals increase your chances of interviewing at Encore by 2x
Get Notified About New Customer Coordinator Jobs In Kansas City, MO.
#J-18808-Ljbffr