Cleerly
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Sr. Client Success Manager
role at
Cleerly .
About Cleerly Cleerly is a healthcare company revolutionizing how heart disease is diagnosed, treated and tracked. Founded in 2017 by a leading cardiologist, the team includes world‑class engineers, operations, medical affairs, marketing and sales leaders. Cleerly has raised $223M in Series C funding in 2022 and received an additional $106M in a Series C extension in December 2024. Most teams work remotely with office access in Denver, Colorado; New York, New York; Dallas, Texas; and Lisbon, Portugal. Some roles may require onsite presence.
Our solutions use AI‑driven, value‑based precision diagnostics to enable comprehensive quantification and characterization of atherosclerosis in heart arteries. The technology is supported by over a decade of large clinical trials that identify risk factors beyond symptoms. Cleerly collaborates digitally using Google Workspace, Slack, Confluence/Jira, and Zoom Video. Travel is typically once per month or once per quarter; some roles may involve up to 90% travel.
About The Opportunity The Senior Client Success Manager will own and manage client relationships within a defined territory, providing day‑to‑day liaison for healthcare clients. Responsibilities include onboarding, driving adoption, addressing concerns, and promoting long‑term satisfaction and expansion. The role covers the West Territory and is based in Los Angeles, CA.
About The Team The Client Success role ensures strong, long‑lasting relationships with clients, managing day‑to‑day communication and acting as the main liaison between the client and internal teams. The position reports directly to the VP of Client Success and works daily with Implementation, Sales and Product teams.
Responsibilities Client Ownership & Relationship Management
Serve as the primary point of contact for clients within the assigned territory.
Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centres and cardiology practices.
Conduct regular business reviews, utilisation assessments and check‑ins to ensure client satisfaction and retention.
Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo) and referenceability, using data‑driven insights to continuously improve client success initiatives.
Onboarding & Adoption
Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions.
Drive initial and ongoing adoption through best practices, education and alignment with client goals.
Client Health Monitoring
Track key client metrics (utilisation, turnaround times, NPS, etc.) and proactively identify and resolve risks to success.
Leverage internal data to provide strategic insights to clients and recommend workflow enhancements.
Retention & Growth
Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells and expansion.
Champion the voice of the customer internally, contributing feedback to product and service teams.
Cross‑Functional Collaboration
Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service.
Support pilots and product roll‑outs specific to your territory’s client base.
Requirements
Bachelor’s degree; background in healthcare, life sciences or business is preferred.
7+ years of experience in client success, account management, preferably in healthcare or SaaS.
Experience working directly with health systems, cardiology groups or outpatient imaging centres is highly desirable.
Startup (Series A‑C) experience preferred, not required.
Exceptional communication, interpersonal and problem‑solving skills.
Self‑starter with strong organisational skills and ability to manage multiple accounts with minimal supervision.
Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker).
Willingness to travel within the territory (up to 40 %).
Spanish speaking is a plus but not required.
TTC * :
$172,500 – $189,750
Actual pay depends on experience, technical depth, geographic location and alignment with internal peers.
Working at Cleerly takes HEART. Discover our Core Values
H: Humility – be a servant leader
E: Excellence – deliver world‑changing results
A: Accountability – do what you say; expect the same from others
R: Remarkable – inspire & innovate with impact
T: Teamwork – together we win
We don’t require you to meet 100 % of the qualifications. Apply anyway and help us diversify our candidate pool and workforce. Job duties, activities and responsibilities are subject to change by the company.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance or regulation.
By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can stop messaging by sending
STOP
and get help by sending
HELP . For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts.
#J-18808-Ljbffr
Sr. Client Success Manager
role at
Cleerly .
About Cleerly Cleerly is a healthcare company revolutionizing how heart disease is diagnosed, treated and tracked. Founded in 2017 by a leading cardiologist, the team includes world‑class engineers, operations, medical affairs, marketing and sales leaders. Cleerly has raised $223M in Series C funding in 2022 and received an additional $106M in a Series C extension in December 2024. Most teams work remotely with office access in Denver, Colorado; New York, New York; Dallas, Texas; and Lisbon, Portugal. Some roles may require onsite presence.
Our solutions use AI‑driven, value‑based precision diagnostics to enable comprehensive quantification and characterization of atherosclerosis in heart arteries. The technology is supported by over a decade of large clinical trials that identify risk factors beyond symptoms. Cleerly collaborates digitally using Google Workspace, Slack, Confluence/Jira, and Zoom Video. Travel is typically once per month or once per quarter; some roles may involve up to 90% travel.
About The Opportunity The Senior Client Success Manager will own and manage client relationships within a defined territory, providing day‑to‑day liaison for healthcare clients. Responsibilities include onboarding, driving adoption, addressing concerns, and promoting long‑term satisfaction and expansion. The role covers the West Territory and is based in Los Angeles, CA.
About The Team The Client Success role ensures strong, long‑lasting relationships with clients, managing day‑to‑day communication and acting as the main liaison between the client and internal teams. The position reports directly to the VP of Client Success and works daily with Implementation, Sales and Product teams.
Responsibilities Client Ownership & Relationship Management
Serve as the primary point of contact for clients within the assigned territory.
Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centres and cardiology practices.
Conduct regular business reviews, utilisation assessments and check‑ins to ensure client satisfaction and retention.
Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo) and referenceability, using data‑driven insights to continuously improve client success initiatives.
Onboarding & Adoption
Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions.
Drive initial and ongoing adoption through best practices, education and alignment with client goals.
Client Health Monitoring
Track key client metrics (utilisation, turnaround times, NPS, etc.) and proactively identify and resolve risks to success.
Leverage internal data to provide strategic insights to clients and recommend workflow enhancements.
Retention & Growth
Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells and expansion.
Champion the voice of the customer internally, contributing feedback to product and service teams.
Cross‑Functional Collaboration
Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service.
Support pilots and product roll‑outs specific to your territory’s client base.
Requirements
Bachelor’s degree; background in healthcare, life sciences or business is preferred.
7+ years of experience in client success, account management, preferably in healthcare or SaaS.
Experience working directly with health systems, cardiology groups or outpatient imaging centres is highly desirable.
Startup (Series A‑C) experience preferred, not required.
Exceptional communication, interpersonal and problem‑solving skills.
Self‑starter with strong organisational skills and ability to manage multiple accounts with minimal supervision.
Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker).
Willingness to travel within the territory (up to 40 %).
Spanish speaking is a plus but not required.
TTC * :
$172,500 – $189,750
Actual pay depends on experience, technical depth, geographic location and alignment with internal peers.
Working at Cleerly takes HEART. Discover our Core Values
H: Humility – be a servant leader
E: Excellence – deliver world‑changing results
A: Accountability – do what you say; expect the same from others
R: Remarkable – inspire & innovate with impact
T: Teamwork – together we win
We don’t require you to meet 100 % of the qualifications. Apply anyway and help us diversify our candidate pool and workforce. Job duties, activities and responsibilities are subject to change by the company.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance or regulation.
By submitting your application, you agree to receive SMS messages from Cleerly recruiters throughout the interview process. Message frequency may vary. Message and data rates may apply. You can stop messaging by sending
STOP
and get help by sending
HELP . For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts.
#J-18808-Ljbffr