COLLECTIONS SUPERVISOR

Pay Range: $59,000 to $78,000 annually Position Summary Description: Will manage and provide account reconciliation support to the Collection Team. This role ensures customer accounts are accurate and understood by the collection team and customers, facilitates the resolution of billing disputes and assists the Credit Manager as deemed necessary. Supervise Collectors and Payment Application clerk. This role will work 100% in office. Essential Duties and Responsibilities: 1. Supervise, direct, coach, and provide feedback to staff. 2. Prepare Weekly Collection Reports for the collection team. 3. Perform frequent reconciliation of Accounts Receivables, resolving discrepancies, unmatched (unapplied) payments, or disputed balances. 4. Maintain a professional approach in dealing with customers, sales staff, peers, and varying levels of management both inside and outside the company. 5. Achieve monthly collection goals for customer accounts with effective collection calls, consistent coverage of entire assignments, and adherence to department policies and procedures. 6. Facilitate resolution of billing disputes with customer service, account managers, and management within tight constraints, keeping management informed of the status of essential accounts. 7. Understand the invoice process and contract terms and their impact on the overall business. 8. Assist in developing and implementing potential process and system enhancements to create efficiencies. 9. Ensure timely resolution of invalid deductions and short payments. 10. Ensure timely and accurate payment posting within 24 hours of receipt. Balance daily cash receipt postings against the Daily Deposit Log and GL Account Report. 11. Maintain confidentiality of company and customer information in both internal and external business dealings. 12. Prepares documents and files for referral of accounts to outside collection agencies. 13. Perform similar and related duties as required by the Manager. 14. Assist the Manager in preparing Quarterly Bad Debt Reports. 15. Assist in answering inbound calls and emails. 16. Run monthly customer statements. 17. Assist the Manager in determining the creditworthiness of customers through credit investigations. 18. Weekend Credit Hold coverage (rotation). Education/Training and Experience Bachelor’s degree in business administration, Accounting or related field. Minimum five years of credit and collections experience in the distribution industry, preferred Two years of supervisory experience Strong understanding of billing and collection processes. Benefits:

Competitive Pay Medical/Vision/Dental 401(k) with Company Matching Life insurance Employee Discounts Advancement Opportunities Flexible On-Demand Pay Y. Hata & Co., Limited is an equal opportunity employer. We believe in hiring a diverse workforce and people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

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