Alldus International Consulting Ltd
Senior ServiceNow Developer/Architect CSM
Alldus International Consulting Ltd, New York, New York, us, 10261
Our client, a Digital Transformation Consulting organization, is hiring a Senior ServiceNow Developer/Architect with skills in Customer Service Management (CSM) to join their team on a contract basis. The successful candidate will take the lead in designing, developing and delivering cutting-edge ServiceNow CSM solutions that improve customer experience, streamline service delivery and boost operational performance.
Responsibilities Lead the architecture and technical strategy for ServiceNow CSM implementations.
Design end-to-end CSM solutions aligned with enterprise standards and business objectives.
Develop and configure key CSM components including Case Management, Agent Workspace, Customer Portals, Playbooks and Virtual Agent.
Build and enhance applications, workflows, UI policies, business rules, client scripts and integrations.
Provide mentorship and technical leadership to junior developers and cross-functional teams.
Enforce coding standards, best practices and quality assurance measures.
Collaborate with stakeholders to translate business requirements into scalable solutions.
Perform upgrades, patches, performance tuning and routine platform health checks.
Ensure adherence to security best practices and maintain robust access controls.
Skillset Bachelors degree in Computer Science, Information Systems or similar.
At least 5 years of hands-on ServiceNow development experience, including a minimum of 3 years focused on Customer Service Management (CSM).
ServiceNow Certified Technical Architect (CTA) certification is highly desirable.
Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CSM) are a bonus.
Demonstrated success in designing and delivering enterprise-level ServiceNow solutions.
In-depth knowledge of ServiceNow CSM modules such as Case Management, Customer Central, Task Intelligence, Playbooks, Virtual Agent and Knowledge Management.
Proficient in JavaScript, REST/SOAP APIs, Flow Designer, MID Server and IntegrationHub.
Strong understanding of CMDB, Access Control Lists (ACLs) and core ServiceNow data architecture.
Experience working within Agile and Scrum development methodologies.
53798 #J-18808-Ljbffr
Responsibilities Lead the architecture and technical strategy for ServiceNow CSM implementations.
Design end-to-end CSM solutions aligned with enterprise standards and business objectives.
Develop and configure key CSM components including Case Management, Agent Workspace, Customer Portals, Playbooks and Virtual Agent.
Build and enhance applications, workflows, UI policies, business rules, client scripts and integrations.
Provide mentorship and technical leadership to junior developers and cross-functional teams.
Enforce coding standards, best practices and quality assurance measures.
Collaborate with stakeholders to translate business requirements into scalable solutions.
Perform upgrades, patches, performance tuning and routine platform health checks.
Ensure adherence to security best practices and maintain robust access controls.
Skillset Bachelors degree in Computer Science, Information Systems or similar.
At least 5 years of hands-on ServiceNow development experience, including a minimum of 3 years focused on Customer Service Management (CSM).
ServiceNow Certified Technical Architect (CTA) certification is highly desirable.
Relevant ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and/or Certified Implementation Specialist (CSM) are a bonus.
Demonstrated success in designing and delivering enterprise-level ServiceNow solutions.
In-depth knowledge of ServiceNow CSM modules such as Case Management, Customer Central, Task Intelligence, Playbooks, Virtual Agent and Knowledge Management.
Proficient in JavaScript, REST/SOAP APIs, Flow Designer, MID Server and IntegrationHub.
Strong understanding of CMDB, Access Control Lists (ACLs) and core ServiceNow data architecture.
Experience working within Agile and Scrum development methodologies.
53798 #J-18808-Ljbffr