Stevens Institute of Technology
Overview
Join to apply for the
Student Success Coach
role at
Stevens Institute of Technology . The College of Professional Education (CPE) at Stevens Institute of Technology is seeking two
Student Success Coaches
to support our online graduate programs. These remote, part-time positions (20 hours per week) provide admissions guidance, onboarding, advising, and proactive outreach to ensure learner retention, satisfaction, and success. Student Success Coaches serve as primary contacts for online learners, many of whom are working professionals, helping them navigate academic and administrative processes while staying engaged and on track toward degree completion. Responsibilities
Admissions & Onboarding: Guide prospective students through admissions requirements, deadlines, and program details. Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs. Ensure proper student coding, course registration, and alignment with program of study. Advising & Coaching: Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals. Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways. Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops. Engagement & Retention: Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS). Collaborate with faculty program directors, CAPS, and CARE teams to provide timely interventions. Support persistence and retention through coaching, encouragement, and connection to resources. Data, Reporting & Term Prep: Utilize CRM and student information systems (SIS, LMS) to track learner progress and document interactions. Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements. Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination). Qualifications
Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred. Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners. Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations. Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion. Performance Metrics
Retention and persistence of enrolled learners Graduation and program completion rates Student satisfaction as measured by surveys and feedback Engagement in online learning platforms, events, and workshops Effective resource utilization by students Continuous improvement informed by data and reporting Compensation & Appointment
Hourly Rate: $28–35/hour Weekly Pay: $560–$700 Academic Year Estimate (35 weeks, Sept 16 – mid-May): $19,600 – $24,500 total per coach Temporary, part-time (20 hours per week) Remote role; no benefits Department
CPE Operations EEO Statement
Stevens Institute of Technology is an Equal Opportunity Employer. Stevens adheres to an employment policy that prohibits discriminatory practices or harassment based on factors including race, color, religion, creed, sex, national origin, citizenship status, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, and other protected characteristics. We encourage applications from people of all backgrounds. =
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Join to apply for the
Student Success Coach
role at
Stevens Institute of Technology . The College of Professional Education (CPE) at Stevens Institute of Technology is seeking two
Student Success Coaches
to support our online graduate programs. These remote, part-time positions (20 hours per week) provide admissions guidance, onboarding, advising, and proactive outreach to ensure learner retention, satisfaction, and success. Student Success Coaches serve as primary contacts for online learners, many of whom are working professionals, helping them navigate academic and administrative processes while staying engaged and on track toward degree completion. Responsibilities
Admissions & Onboarding: Guide prospective students through admissions requirements, deadlines, and program details. Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs. Ensure proper student coding, course registration, and alignment with program of study. Advising & Coaching: Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals. Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways. Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops. Engagement & Retention: Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS). Collaborate with faculty program directors, CAPS, and CARE teams to provide timely interventions. Support persistence and retention through coaching, encouragement, and connection to resources. Data, Reporting & Term Prep: Utilize CRM and student information systems (SIS, LMS) to track learner progress and document interactions. Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements. Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination). Qualifications
Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred. Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners. Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations. Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion. Performance Metrics
Retention and persistence of enrolled learners Graduation and program completion rates Student satisfaction as measured by surveys and feedback Engagement in online learning platforms, events, and workshops Effective resource utilization by students Continuous improvement informed by data and reporting Compensation & Appointment
Hourly Rate: $28–35/hour Weekly Pay: $560–$700 Academic Year Estimate (35 weeks, Sept 16 – mid-May): $19,600 – $24,500 total per coach Temporary, part-time (20 hours per week) Remote role; no benefits Department
CPE Operations EEO Statement
Stevens Institute of Technology is an Equal Opportunity Employer. Stevens adheres to an employment policy that prohibits discriminatory practices or harassment based on factors including race, color, religion, creed, sex, national origin, citizenship status, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, and other protected characteristics. We encourage applications from people of all backgrounds. =
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