ZEISS Group
Join to apply for the
Field Support Engineer II
role at
ZEISS Group .
How many companies can say they’ve been in business for over 177 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast‑paced world, meeting it with cutting‑edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments such as Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone!
Location/Region This position is located in Minnesota and also covering Iowa. Travel is expected for training in California.
The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company‑issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with the team, customers, management, Sales and Technical Support.
Here’s What You’ll Do
Diagnose and repair all designated products within an assigned service territory, including preventive maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice and patients’ well‑being.
Complete and submit a field‑service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Maintain company‑issued test equipment and support tools, including spare parts.
Installation and maintenance of equipment at trade shows, as requested and required.
Do you qualify?
0 – 3 years of previous field service experience required.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Theoretical understanding of basic electromechanical, electronic, and optical systems.
Basic understanding of troubleshooting techniques and approaches.
Must have good verbal and written communication skills.
Must have strong computer skills with the ability to obtain specific certifications as required.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
Working Conditions And Special Demands
Extensive overnight travel is required by automobile and air.
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver’s license and good driving record.
On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job‑related duties as requested by management and will also be required to meet safety‑related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
The hourly pay range for this position is $31.00 - $39.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Your ZEISS Recruiting Team
Tina Eilerman
#J-18808-Ljbffr
Field Support Engineer II
role at
ZEISS Group .
How many companies can say they’ve been in business for over 177 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast‑paced world, meeting it with cutting‑edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments such as Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone!
Location/Region This position is located in Minnesota and also covering Iowa. Travel is expected for training in California.
The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company‑issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with the team, customers, management, Sales and Technical Support.
Here’s What You’ll Do
Diagnose and repair all designated products within an assigned service territory, including preventive maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice and patients’ well‑being.
Complete and submit a field‑service report on a daily basis according to written procedures as documented in the Field Service reference database.
Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
Support revenue growth through the promotion and retention of service agreements.
Interface with customers in a professional, pleasant and calm demeanor.
Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
Maintain company‑issued test equipment and support tools, including spare parts.
Installation and maintenance of equipment at trade shows, as requested and required.
Do you qualify?
0 – 3 years of previous field service experience required.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Theoretical understanding of basic electromechanical, electronic, and optical systems.
Basic understanding of troubleshooting techniques and approaches.
Must have good verbal and written communication skills.
Must have strong computer skills with the ability to obtain specific certifications as required.
Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
Working Conditions And Special Demands
Extensive overnight travel is required by automobile and air.
Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver’s license and good driving record.
On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job‑related duties as requested by management and will also be required to meet safety‑related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
The hourly pay range for this position is $31.00 - $39.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
Your ZEISS Recruiting Team
Tina Eilerman
#J-18808-Ljbffr