Brij
Senior Manager of Account Management/Customer Success
About Us
Brij is a venture-backed, high-growth software startup based in NYC. Our AI-powered platform helps omnichannel consumer brands gain valuable customer data that is currently lost to retailers and marketplaces. We “bridge” online and offline audiences to drive revenue across channels. Our suite of tools—warranty registration, sweepstakes, rebates, and more—empowers brands to connect with consumers wherever they shop.
Location: NYC preferred. Reports to: CEO.
Role Overview We’re seeking a Director of Account Management & Customer Success to lead Brij’s post‑sales organization. This is a highly strategic and cross‑functional leadership role, responsible for ensuring our customers achieve measurable success while driving retention and revenue growth. You’ll oversee a team of account managers and customer success professionals, define scalable processes, and build a customer‑first culture that fuels Brij’s next phase of growth.
What You’ll Do Leadership & Strategy
Lead, coach, hire, and scale a high‑performing Account Management and Customer Success team
Establish best‑in‑class processes, success frameworks, and metrics to enhance retention, renewals, and upsells
Partner closely with Sales, Product, and Marketing to deliver seamless customer journeys and experiences
Analyze customer data to inform strategy and identify opportunities for improvement
Customer Retention & Growth
Own NRR and team upsell/renewal quotas
Implement proactive churn prevention programs and account health monitoring
Build value realization frameworks that reinforce ROI across customer portfolios
Collaborate with Marketing to develop success stories and proof points
Process & Operational Excellence
Standardize success planning, QBRs, and renewal forecasting processes
Design scalable systems for health tracking, renewals, and account prioritization
Optimize handoffs across Sales → Implementation → Success for consistency and clarity
Team Development
Recruit and develop top talent with a growth and ownership mindset
Build enablement programs and career paths for the teams
Foster a culture of collaboration, accountability, and empathy
Who You Are
6+ years in Account Management, Customer Success, or Sales, including 2+ in leadership
Proven success managing renewal and upsell targets in a SaaS or tech company
Demonstrated experience reducing churn and increasing expansion through strategy and process
Strong cross‑functional leadership and analytical skills
Proficiency with CRM and CS platforms
Why Join Brij?
Competitive base salary, variable compensation tied to renewals and upsells, equity, and full benefits
Play a defining role in building the Mid‑Market Account Management function from the ground up
Opportunities for leadership and team building as Brij scales
Remote flexibility with access to our NYC HQ for in‑person collaboration
A values‑driven team that prioritizes speed, customer impact, and ownership
$135K-$155K base, $160-$190K OTE
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Location: NYC preferred. Reports to: CEO.
Role Overview We’re seeking a Director of Account Management & Customer Success to lead Brij’s post‑sales organization. This is a highly strategic and cross‑functional leadership role, responsible for ensuring our customers achieve measurable success while driving retention and revenue growth. You’ll oversee a team of account managers and customer success professionals, define scalable processes, and build a customer‑first culture that fuels Brij’s next phase of growth.
What You’ll Do Leadership & Strategy
Lead, coach, hire, and scale a high‑performing Account Management and Customer Success team
Establish best‑in‑class processes, success frameworks, and metrics to enhance retention, renewals, and upsells
Partner closely with Sales, Product, and Marketing to deliver seamless customer journeys and experiences
Analyze customer data to inform strategy and identify opportunities for improvement
Customer Retention & Growth
Own NRR and team upsell/renewal quotas
Implement proactive churn prevention programs and account health monitoring
Build value realization frameworks that reinforce ROI across customer portfolios
Collaborate with Marketing to develop success stories and proof points
Process & Operational Excellence
Standardize success planning, QBRs, and renewal forecasting processes
Design scalable systems for health tracking, renewals, and account prioritization
Optimize handoffs across Sales → Implementation → Success for consistency and clarity
Team Development
Recruit and develop top talent with a growth and ownership mindset
Build enablement programs and career paths for the teams
Foster a culture of collaboration, accountability, and empathy
Who You Are
6+ years in Account Management, Customer Success, or Sales, including 2+ in leadership
Proven success managing renewal and upsell targets in a SaaS or tech company
Demonstrated experience reducing churn and increasing expansion through strategy and process
Strong cross‑functional leadership and analytical skills
Proficiency with CRM and CS platforms
Why Join Brij?
Competitive base salary, variable compensation tied to renewals and upsells, equity, and full benefits
Play a defining role in building the Mid‑Market Account Management function from the ground up
Opportunities for leadership and team building as Brij scales
Remote flexibility with access to our NYC HQ for in‑person collaboration
A values‑driven team that prioritizes speed, customer impact, and ownership
$135K-$155K base, $160-$190K OTE
#J-18808-Ljbffr