Brightspeed
Job Description
The Cash Applications Analyst is responsible for ensuring accurate and timely application of customer payments across multiple payment channels. This role supports the integrity of financial reporting by resolving unapplied payments, identifying process improvements, and collaborating with cross‑functional teams to optimize cash flow and operational efficiency.
Key Responsibilities
Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits
Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy
Reconcile complex payment discrepancies and perform root‑cause analysis to improve process accuracy and minimize recurring issues
Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution
Partner cross‑functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency
Conduct periodic audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems
Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness
Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function
Provide subject matter expertise on cash application processes in cross‑functional projects.
Act as a backup to other Cash Applications team members, as needed
Physical Demands & Work Conditions
Primarily office‑based role requiring extensive use of computer and standard office equipment
May require flexible hours, including occasional evenings or weekends, depending on business needs
Qualifications Education & Experience
5+ years of experience in cash applications, accounts receivable, or a related financial operations role
Bachelor’s degree in finance, accounting, business, or a related field preferred
Experience working with SAP‑BRIM or similar financial systems
Skills & Competencies
Strong analytical and problem‑solving skills with attention to detail
Advanced Excel skills and proficiency in financial software systems
Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally
Ability to meet SLA deadlines while maintaining accuracy and productivity
Knowledge of financial regulations, compliance standards, and fraud prevention practices
Self‑starter who adapts well to change and maintains composure under pressure
Additional Information
Included for informational purposes only.
Bonus Points For:
Experience in the telecommunications industry.
Demonstrated experience leading or supporting system integrations related to cash application.
Why Join Us? We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field‑based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
Benefits and Compensation We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and Belonging When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high‑quality internet, because we believe doing so promotes equity in the communities we serve.
Equal Opportunity Employer Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
Privacy Notices
Brightspeed’s Privacy Notice for California Residents
Brightspeed’s Privacy Notice
#J-18808-Ljbffr
The Cash Applications Analyst is responsible for ensuring accurate and timely application of customer payments across multiple payment channels. This role supports the integrity of financial reporting by resolving unapplied payments, identifying process improvements, and collaborating with cross‑functional teams to optimize cash flow and operational efficiency.
Key Responsibilities
Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits
Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy
Reconcile complex payment discrepancies and perform root‑cause analysis to improve process accuracy and minimize recurring issues
Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution
Partner cross‑functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency
Conduct periodic audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems
Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness
Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function
Provide subject matter expertise on cash application processes in cross‑functional projects.
Act as a backup to other Cash Applications team members, as needed
Physical Demands & Work Conditions
Primarily office‑based role requiring extensive use of computer and standard office equipment
May require flexible hours, including occasional evenings or weekends, depending on business needs
Qualifications Education & Experience
5+ years of experience in cash applications, accounts receivable, or a related financial operations role
Bachelor’s degree in finance, accounting, business, or a related field preferred
Experience working with SAP‑BRIM or similar financial systems
Skills & Competencies
Strong analytical and problem‑solving skills with attention to detail
Advanced Excel skills and proficiency in financial software systems
Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally
Ability to meet SLA deadlines while maintaining accuracy and productivity
Knowledge of financial regulations, compliance standards, and fraud prevention practices
Self‑starter who adapts well to change and maintains composure under pressure
Additional Information
Included for informational purposes only.
Bonus Points For:
Experience in the telecommunications industry.
Demonstrated experience leading or supporting system integrations related to cash application.
Why Join Us? We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field‑based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
Benefits and Compensation We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and Belonging When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high‑quality internet, because we believe doing so promotes equity in the communities we serve.
Equal Opportunity Employer Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.
Privacy Notices
Brightspeed’s Privacy Notice for California Residents
Brightspeed’s Privacy Notice
#J-18808-Ljbffr