Navy Federal Credit Union
Senior Experience Analyst/Experience Analyst
Navy Federal Credit Union, Pensacola, Florida, United States, 32573
Senior Experience Analyst/Experience Analyst
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Navy Federal Credit Union provided pay rangeThis range is provided by Navy Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $78,400.00/yr - $141,600.00/yr
Overview To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
Responsibilities
Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
Conduct and facilitate User Acceptance Testing by validating the definition of Done
Proactively sizes business opportunities and potential improvements
Engages in product team decision making, being able to push back and propose initiatives based in data
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and "executive-ready" presentations
Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
Know the key metrics to be measured and how to measure it
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritizationli>
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Perform other related duties as required
Qualifications
Working knowledge of analytics, user experience design and business impact
Business acumen with ability to leverage expertise with credibility and impact
Experience analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
Exposure to working in an agile environment
Ability to develop and maintain strong relationships across the organization
Continuous with respect to current trends, practices, regulations, and technology in the financial services industry
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Strong communication and collaborative skills
Maintain skills up to date with industry standards
Desired Qualification(s)
Background in technology or entrepreneurship
Knowledge of credit union operations/processes and procedures
Bachelor's Degree in Information Technology, Strategy or other related field
Hours Monday - Friday, 8:00AM - 4:30PM
Locations 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Fortune 100 Best Companies to Work For 2025
Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
Fortune Best Workplaces for Women ™ 2024
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America
Military Times 2024 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes® 2025 America's Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Referrals increase your chances of interviewing at Navy Federal Credit Union by 2x
Get notified about new Senior Analyst jobs in Pensacola, FL.
#J-18808-Ljbffr
1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Navy Federal Credit Union provided pay rangeThis range is provided by Navy Federal Credit Union. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $78,400.00/yr - $141,600.00/yr
Overview To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
Responsibilities
Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
Perform advanced market analysis across the financial landscape including emerging trends in member needs to identify challenges and opportunities
Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
Conduct and facilitate User Acceptance Testing by validating the definition of Done
Proactively sizes business opportunities and potential improvements
Engages in product team decision making, being able to push back and propose initiatives based in data
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and "executive-ready" presentations
Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
Know the key metrics to be measured and how to measure it
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritizationli>
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Perform other related duties as required
Qualifications
Working knowledge of analytics, user experience design and business impact
Business acumen with ability to leverage expertise with credibility and impact
Experience analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
Exposure to working in an agile environment
Ability to develop and maintain strong relationships across the organization
Continuous with respect to current trends, practices, regulations, and technology in the financial services industry
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Strong communication and collaborative skills
Maintain skills up to date with industry standards
Desired Qualification(s)
Background in technology or entrepreneurship
Knowledge of credit union operations/processes and procedures
Bachelor's Degree in Information Technology, Strategy or other related field
Hours Monday - Friday, 8:00AM - 4:30PM
Locations 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
Fortune 100 Best Companies to Work For 2025
Yello and WayUp Top 100 Internship Programs
Computerworld® Best Places to Work in IT
Newsweek Most Loved Workplaces
Fortune Best Workplaces for Women ™ 2024
2025 PEOPLE® Companies That Care
Newsweek Most Trustworthy Companies in America
Military Times 2024 Best for Vets Employers
Best Companies for Latinos to Work for 2025
Forbes® 2025 America's Best Large Employers
Forbes® 2025 America's Best Employers for New Grads
Forbes® 2025 America's Best Employers for Tech Workers
2025 RippleMatch Campus Forward Award Winner for Overall Excellence
Military.com Top Military Spouse Employers 2025
2025 Handshake Early Talent Award
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Referrals increase your chances of interviewing at Navy Federal Credit Union by 2x
Get notified about new Senior Analyst jobs in Pensacola, FL.
#J-18808-Ljbffr