Sandhills Community College
IT Manager, Endpoint & Support Services
Sandhills Community College, Pinehurst, North Carolina, United States, 28374
The IT Manager, Endpoint & Support Services position reports to the Director of IT Infrastructure and is responsible for the administration and support of systems, devices, and software critical to the daily operations of Sandhills Community College. This position focuses on endpoint management, software deployment, hardware troubleshooting, and the management of print services and related infrastructure across campus. This position provides direct supervision and mentorship to part-time IT staff, ensuring high-quality support and adherence to college standards.
Endpoint Management: Install, configure, and maintain desktops, laptops, printers, multifunction devices, and peripherals.
Inventory Management: Maintain an accurate inventory of hardware, software, and supplies.
Print Services Administration: Administer and manage print services and related infrastructure to support campus-wide printing and scanning solutions.
Documentation: Create and maintain comprehensive documentation for system configurations, deployment processes, troubleshooting, and projects.
Software Deployment: Oversee deployment and updates of software across campus endpoints.
Hardware Troubleshooting: Diagnose and resolve hardware issues for campus devices.
Supervision: Provide direct supervision of part-time IT staff, including assigning tasks, monitoring work hours, and approving schedules.
Training & Mentorship: Train and mentor part-time employees on procedures, system use, and troubleshooting techniques.
Performance Evaluation: Evaluate performance, provide feedback, and ensure adherence to college policies and IT standards.
Required education and experience:
Bachelor’s degree in an information technology‑related field from an accredited institution. Two years of experience in endpoint management, technical support, or a related IT field. Two years of experience providing IT help desk support. Knowledge of principles, methods, and techniques for installation, configuration, integration, and operation of endpoint devices and related systems. Strong organizational and documentation skills. Ability to work independently as we ll as cooperatively with faculty, staff, and students. Preferred education and experience:
Experience supervising staff or leading teams. IT certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, or similar.
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Bachelor’s degree in an information technology‑related field from an accredited institution. Two years of experience in endpoint management, technical support, or a related IT field. Two years of experience providing IT help desk support. Knowledge of principles, methods, and techniques for installation, configuration, integration, and operation of endpoint devices and related systems. Strong organizational and documentation skills. Ability to work independently as we ll as cooperatively with faculty, staff, and students. Preferred education and experience:
Experience supervising staff or leading teams. IT certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, or similar.
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