Fireline
Company Overview
At Encore Fire Protection, we are proud to be the east coast’s largest full‑service fire protection company, serving over 97,000 customers from Maine to Florida. With a team of over 2,400 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission: to be the best fire protection company the industry has ever seen.
The Opportunity Operations is the heartbeat of how we deliver life safety every single day. As Operations Manager, you’ll lead from the center of our field operations, guiding a decentralized team that keeps our customers protected, our technicians supported, and our business growing. You’ll take on leadership of a portion of a $20‑50M P&L, with the goal of assuming full ownership over time. You’ll lead a team of 50‑100 employees and drive measurable results in efficiency, profitability, and service excellence.
Path to Success In Your First 90 Days You’ll immerse yourself in Encore’s culture and learn what makes our operations tick. You’ll build relationships with technicians, managers, and support staff, gaining a full understanding of what drives performance in the field. Expect to get your hands dirty and dive into the details while remaining focused on long‑term impact.
Post‑90 Days You’ll begin managing a portion of the P&L, applying tight, measurable KPIs to track performance and profitability. Weekly, you’ll identify gaps in your organizational chart and 90‑day forecasts, leading your team with a people‑first approach and clarity. You’ll drive a culture of accountability where success is measured, celebrated, and sustained.
Long‑Term Vision As your influence grows, you’ll take on full operational leadership across multiple departments or a region, designing scalable systems and processes that define the future of Encore’s operations. You’ll build leadership depth within your team and ensure the next generation of Encore leaders is ready to take the reins.
Key Responsibilities
Oversee day‑to‑day operations across a $20‑50M P&L, driving growth, profitability, and operational excellence.
Lead and develop a team of 50‑100 employees, including field, office, and warehouse staff; ensure strong leadership depth and succession planning.
Establish, track, and drive KPIs for productivity, safety, service delivery, backlog integrity, cost control, and revenue/margin performance.
Partner with Finance and Executive Leadership to align budgets, forecasts, and growth objectives across the region or division.
Implement scalable systems and process improvements that enhance efficiency, technology adoption, and communication across departments.
Foster a culture of safety, accountability, and collaboration, building strong cross‑functional relationships with Sales, HR, Service, and Operations teams.
Evaluate and manage sales performance, ensuring adherence to metrics such as close rate, quoting cycle time, and pipeline management.
Oversee warehouse operations to optimize inventory management, delivery logistics, and support for field teams.
Lead change initiatives and key projects that strengthen Encore’s operational foundation and customer relationships.
Serve as an escalation point for customer concerns and support the Director in strategic initiatives, financial planning, and department growth.
What Will Make You Stand Out? We’re looking for someone who can lead humans, drive performance, and still sleep at night knowing the system works. You’ll likely have 5‑10 years in operations or a related field, with at least 5 years of direct management experience. A bachelor’s degree (or equivalent practical experience) is our baseline; your experience is what makes you stand out.
Be Ready To Show Us
How you led a team through major operational change – and came out stronger.
What KPIs you track, and how you use them to drive accountability.
The way you coach and develop teammates to think like owners.
How you exhibit stress and your philosophy on leadership – especially when things get tough.
How you balance structure with flexibility in a fast‑moving, field‑based operation.
What We Offer
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance‑based bonuses tied to your personal effectiveness and contributions to the team.
Purpose‑Driven Work Environment : We empower our team to focus on impactful work, not just tasks.
Flexible Dress Code : Casual most days, with branded Encore gear and a dress‑for‑occasion option when needed.
Innovative Culture: Expression of ideas, experimentation, improvement, and growth.
Tools for Success: Access to leading‑edge web‑based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross for you and your family.
Retirement Planning: Fidelity 401(k) plan with company match.
Life Insurance: Company‑paid life insurance policy of $50,000.
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E‑Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
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The Opportunity Operations is the heartbeat of how we deliver life safety every single day. As Operations Manager, you’ll lead from the center of our field operations, guiding a decentralized team that keeps our customers protected, our technicians supported, and our business growing. You’ll take on leadership of a portion of a $20‑50M P&L, with the goal of assuming full ownership over time. You’ll lead a team of 50‑100 employees and drive measurable results in efficiency, profitability, and service excellence.
Path to Success In Your First 90 Days You’ll immerse yourself in Encore’s culture and learn what makes our operations tick. You’ll build relationships with technicians, managers, and support staff, gaining a full understanding of what drives performance in the field. Expect to get your hands dirty and dive into the details while remaining focused on long‑term impact.
Post‑90 Days You’ll begin managing a portion of the P&L, applying tight, measurable KPIs to track performance and profitability. Weekly, you’ll identify gaps in your organizational chart and 90‑day forecasts, leading your team with a people‑first approach and clarity. You’ll drive a culture of accountability where success is measured, celebrated, and sustained.
Long‑Term Vision As your influence grows, you’ll take on full operational leadership across multiple departments or a region, designing scalable systems and processes that define the future of Encore’s operations. You’ll build leadership depth within your team and ensure the next generation of Encore leaders is ready to take the reins.
Key Responsibilities
Oversee day‑to‑day operations across a $20‑50M P&L, driving growth, profitability, and operational excellence.
Lead and develop a team of 50‑100 employees, including field, office, and warehouse staff; ensure strong leadership depth and succession planning.
Establish, track, and drive KPIs for productivity, safety, service delivery, backlog integrity, cost control, and revenue/margin performance.
Partner with Finance and Executive Leadership to align budgets, forecasts, and growth objectives across the region or division.
Implement scalable systems and process improvements that enhance efficiency, technology adoption, and communication across departments.
Foster a culture of safety, accountability, and collaboration, building strong cross‑functional relationships with Sales, HR, Service, and Operations teams.
Evaluate and manage sales performance, ensuring adherence to metrics such as close rate, quoting cycle time, and pipeline management.
Oversee warehouse operations to optimize inventory management, delivery logistics, and support for field teams.
Lead change initiatives and key projects that strengthen Encore’s operational foundation and customer relationships.
Serve as an escalation point for customer concerns and support the Director in strategic initiatives, financial planning, and department growth.
What Will Make You Stand Out? We’re looking for someone who can lead humans, drive performance, and still sleep at night knowing the system works. You’ll likely have 5‑10 years in operations or a related field, with at least 5 years of direct management experience. A bachelor’s degree (or equivalent practical experience) is our baseline; your experience is what makes you stand out.
Be Ready To Show Us
How you led a team through major operational change – and came out stronger.
What KPIs you track, and how you use them to drive accountability.
The way you coach and develop teammates to think like owners.
How you exhibit stress and your philosophy on leadership – especially when things get tough.
How you balance structure with flexibility in a fast‑moving, field‑based operation.
What We Offer
Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance‑based bonuses tied to your personal effectiveness and contributions to the team.
Purpose‑Driven Work Environment : We empower our team to focus on impactful work, not just tasks.
Flexible Dress Code : Casual most days, with branded Encore gear and a dress‑for‑occasion option when needed.
Innovative Culture: Expression of ideas, experimentation, improvement, and growth.
Tools for Success: Access to leading‑edge web‑based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross for you and your family.
Retirement Planning: Fidelity 401(k) plan with company match.
Life Insurance: Company‑paid life insurance policy of $50,000.
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E‑Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
#J-18808-Ljbffr