Faces+ Plastic Surgery, Skin & Laser Center
Patient Concierge
Faces+ Plastic Surgery, Skin & Laser Center, San Diego, California, United States, 92189
Overview
The Patient Concierge is the first point of contact for all clients and patients, responsible for delivering exceptional customer service and creating a warm, welcoming environment. This position blends front desk administrative duties with a luxury hospitality approach, ensuring every patient feels valued, supported, and well-informed throughout their experience. Passion for aesthetics and desire to help patients reach their aesthetic goals are key traits for this role.
Education and Experience
2+ years of front desk, medical office, luxury spa, or hospitality experience.
Associate's or Bachelor's Degree, or equivalent experience.
Schedule Monday – Friday (occasional weekends or evenings as needed). 7:45 AM – 4:15 PM.
Primary Job Duties
Greet all patients and guests with professionalism, warmth, and discretion.
Manage check‑ins, check‑outs, appointment confirmations, and scheduling with precision.
Answer incoming calls, emails, and website inquiries, providing information on procedures, services, and policies.
Maintain a clean, organized, and calming front desk, kitchen, and common areas, submitting building service requests as needed.
Maintain a professional, polished appearance and demeanor appropriate for a luxury clinical environment.
Coordinate patient flow between providers, nurses, and treatment rooms.
Collect and verify patient intake forms and payment information.
Ensure patient follow‑ups are scheduled, reach out to patients to maintain treatment plan compliance, and assist with rewards programs.
Maintain strict patient confidentiality and comply with HIPAA regulations.
Assist with pre‑ and post‑op instructions and general concierge‑style support, such as offering refreshments or arranging transportation.
Support sales and service staff by upselling treatments, packages, skincare products, Faces+ membership, or promotions when appropriate.
Monitor stock of office and kitchen supplies and promotional materials, ordering as needed.
Provide general administrative support: filing, photocopying, faxing, and other clerical duties.
Enter and maintain updated information in databases and systems.
Open and close the office.
Order air conditioning for weekends as needed.
Order oxygen and gas for the OR as needed.
Collaborate with clinical and marketing teams to ensure a seamless patient experience.
Benefits
Competitive pay.
Employee discounts on treatments and products.
2 weeks of PTO accrual per year.
9 paid Federal holidays per year.
Employment Details
Entry level
Full‑time
Medical Practices
Location: La Jolla Shores, CA
#J-18808-Ljbffr
Education and Experience
2+ years of front desk, medical office, luxury spa, or hospitality experience.
Associate's or Bachelor's Degree, or equivalent experience.
Schedule Monday – Friday (occasional weekends or evenings as needed). 7:45 AM – 4:15 PM.
Primary Job Duties
Greet all patients and guests with professionalism, warmth, and discretion.
Manage check‑ins, check‑outs, appointment confirmations, and scheduling with precision.
Answer incoming calls, emails, and website inquiries, providing information on procedures, services, and policies.
Maintain a clean, organized, and calming front desk, kitchen, and common areas, submitting building service requests as needed.
Maintain a professional, polished appearance and demeanor appropriate for a luxury clinical environment.
Coordinate patient flow between providers, nurses, and treatment rooms.
Collect and verify patient intake forms and payment information.
Ensure patient follow‑ups are scheduled, reach out to patients to maintain treatment plan compliance, and assist with rewards programs.
Maintain strict patient confidentiality and comply with HIPAA regulations.
Assist with pre‑ and post‑op instructions and general concierge‑style support, such as offering refreshments or arranging transportation.
Support sales and service staff by upselling treatments, packages, skincare products, Faces+ membership, or promotions when appropriate.
Monitor stock of office and kitchen supplies and promotional materials, ordering as needed.
Provide general administrative support: filing, photocopying, faxing, and other clerical duties.
Enter and maintain updated information in databases and systems.
Open and close the office.
Order air conditioning for weekends as needed.
Order oxygen and gas for the OR as needed.
Collaborate with clinical and marketing teams to ensure a seamless patient experience.
Benefits
Competitive pay.
Employee discounts on treatments and products.
2 weeks of PTO accrual per year.
9 paid Federal holidays per year.
Employment Details
Entry level
Full‑time
Medical Practices
Location: La Jolla Shores, CA
#J-18808-Ljbffr