Aimbridge Hospitality
Homewood Suites Denver Downtown Convention Center - Front Desk Agent
Aimbridge Hospitality, Denver, Colorado, United States, 80285
Homewood Suites Denver Downtown Convention Center - Front Desk Agent Address 550 15Th Street, Denver, CO, 80202 Compensation $18.81/hour
Job Description
Front Desk Agent
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. Key Skills / Responsibilities
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs. Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed. Education & Experience
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
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The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine. Key Skills / Responsibilities
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs. Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed. Education & Experience
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. Benefits
Now offering
Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
#J-18808-Ljbffr