Morgan Stanley
Wealth Management Operations Vendor Management- Director (AVP)
Morgan Stanley, New York, New York, us, 10261
Wealth Management Operations Vendor Management – Director (AVP)
Join our team as a Director on the Wealth Management Operations Vendor Management team to identify and deliver material efficiency, savings, and risk reduction, while maintaining the highest levels of customer experience for our internal and external partners. The team serves as a horizontal utility within WM Operations with the goal of providing effective oversight and governance for third‑party vendor relationships and ensuring adherence to firm‑wide operations and corporate framework.
In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls, and develop client relationships. This is an advanced specialist position at Director level within Vendor/Network Management, which is responsible for providing transaction support and managing post‑execution processes.
What You’ll Do In The Role
Manage complex processes and/or support significant process management/project efforts.
Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions.
Analyze and expose ambiguous, complex or non‑standard issues, identify risks, root causes and propose future actions, tracking through to resolution.
Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations.
Lead small and medium‑scale projects within Wealth Management Operations vendor services.
Identify opportunities in supplier expense or to gain operational efficiencies while managing risk.
Communicate with senior management to provide vendor service reporting and escalation.
Partner with Operations, Technology and Field stakeholders in managing various special project initiatives.
Focus on risk mitigation and reporting across WM Operations, WM Risk, WM Business and Firm‑wide.
Partner with Sourcing to execute vendor contract renewals, amendments, task orders and monitor contract expiry.
Develop objective, data‑driven recommendations wherever possible.
Monthly/Quarterly reporting – vendor oversight/performance, opportunities, financials; include meeting minutes, SLAs, RAG ratings, firm‑wide issues.
Monthly CORR reporting for vendor incidents.
Vendor incident tracker/corrective action reporting & quality reviews.
Smart invoice processing and reconciliation, approval routing.
iShield monitoring and provide key updates of program changes to relevant internal stakeholders and produce bi‑weekly vendor management SPOC reporting to assist service owners.
Coordinate SPAR assessments with Control Group Assessment Teams, service owners and technology and risk; collaborate with service owner if unfavorable assessment can be remediated by reviewing case closure reports.
Conduct annual vendor onsite visits for critical ranked vendors.
Collect vendors annual SSAE18/SOC1 documentation; coordinate review and acceptance with service owners & risk to populate due‑diligence matrix and store in repository for evidencing and participate in audit review requests.
What You’ll Bring To The Role
Front‑to‑back knowledge of processes, projects, systems, markets and instruments that influence the team with a comprehensive understanding of job‑related operational/compliance policies and procedures.
Ability to think commercially, understand the impact of initiatives, risks on the operational budget.
Ability to address non‑standard issues within area of expertise.
Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you.
Strong organizational and analytical skills and the ability to effectively summarize findings, both verbally and in writing, in a clear and concise manner.
Strong relationship‑management skills.
Detail‑oriented and highly motivated.
Ability to work effectively with minimal supervision.
At least 6 years’ relevant experience would generally be expected to find the skills required for this role.
What You Can Expect From Morgan Stanley We are committed to maintaining the first‑class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren’t just beliefs; they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point of their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
Seniority Level Director
Employment Type Full‑time
Job Function Finance and Sales
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Equality and non‑discrimination: equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, gender stereotype, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
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In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls, and develop client relationships. This is an advanced specialist position at Director level within Vendor/Network Management, which is responsible for providing transaction support and managing post‑execution processes.
What You’ll Do In The Role
Manage complex processes and/or support significant process management/project efforts.
Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions.
Analyze and expose ambiguous, complex or non‑standard issues, identify risks, root causes and propose future actions, tracking through to resolution.
Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations.
Lead small and medium‑scale projects within Wealth Management Operations vendor services.
Identify opportunities in supplier expense or to gain operational efficiencies while managing risk.
Communicate with senior management to provide vendor service reporting and escalation.
Partner with Operations, Technology and Field stakeholders in managing various special project initiatives.
Focus on risk mitigation and reporting across WM Operations, WM Risk, WM Business and Firm‑wide.
Partner with Sourcing to execute vendor contract renewals, amendments, task orders and monitor contract expiry.
Develop objective, data‑driven recommendations wherever possible.
Monthly/Quarterly reporting – vendor oversight/performance, opportunities, financials; include meeting minutes, SLAs, RAG ratings, firm‑wide issues.
Monthly CORR reporting for vendor incidents.
Vendor incident tracker/corrective action reporting & quality reviews.
Smart invoice processing and reconciliation, approval routing.
iShield monitoring and provide key updates of program changes to relevant internal stakeholders and produce bi‑weekly vendor management SPOC reporting to assist service owners.
Coordinate SPAR assessments with Control Group Assessment Teams, service owners and technology and risk; collaborate with service owner if unfavorable assessment can be remediated by reviewing case closure reports.
Conduct annual vendor onsite visits for critical ranked vendors.
Collect vendors annual SSAE18/SOC1 documentation; coordinate review and acceptance with service owners & risk to populate due‑diligence matrix and store in repository for evidencing and participate in audit review requests.
What You’ll Bring To The Role
Front‑to‑back knowledge of processes, projects, systems, markets and instruments that influence the team with a comprehensive understanding of job‑related operational/compliance policies and procedures.
Ability to think commercially, understand the impact of initiatives, risks on the operational budget.
Ability to address non‑standard issues within area of expertise.
Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you.
Strong organizational and analytical skills and the ability to effectively summarize findings, both verbally and in writing, in a clear and concise manner.
Strong relationship‑management skills.
Detail‑oriented and highly motivated.
Ability to work effectively with minimal supervision.
At least 6 years’ relevant experience would generally be expected to find the skills required for this role.
What You Can Expect From Morgan Stanley We are committed to maintaining the first‑class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – aren’t just beliefs; they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point of their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
Seniority Level Director
Employment Type Full‑time
Job Function Finance and Sales
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Equality and non‑discrimination: equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, gender stereotype, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
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