Texas Health and Human Services
Date:
Oct 24, 2025
Location:
AUSTIN, TX
Overview:
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title:
Operations Director
Job Title:
Director III
Agency:
Health & Human Services Comm
Department:
HHSC SystmSupt Svcs-Operations
Posting Number:
10312
Closing Date:
11/07/2025
Posting Audience:
Internal and External
Occupational Category:
Management
Salary Group:
TEXAS-B-28
Salary Range:
$7,716.66 - $13,051.00
Pay Frequency:
Monthly
Shift:
Day
Telework:
Eligible for Telework
Travel:
Up to 10%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Exempt
Job Location City:
AUSTIN
Job Location Address:
4601 W GUADALUPE ST
Essential Job Functions
Leadership and Staff Development
Supervises a team of professional staff, including subordinate managers, assigning responsibilities, setting expectations, and evaluating performance.
Promotes employee engagement, facilitates professional development, and ensures staff receives appropriate training and resources.
Approves leave, manages onboarding, and ensures HR and training compliance.
Models ethical leadership and fosters a culture of accountability and continuous learning.
Experience in organizational leadership, training, and development.
Strategic Planning and Alignment
Leads the development of short- and long-term operational goals aligned with the agency’s strategic objectives.
Identifies business problems requiring executive intervention or strategic direction.
Facilitates strategic discussions, develops implementation of roadmaps, and ensures execution of agency-level initiatives.
Coordinates with leadership to align projects and operational plans with divisional and organizational priorities.
Performance, Policy, and Process Management
Develops and maintains operational policies, procedures, manuals, and process documentation.
Establishes and monitors key performance indicators to assess operational effectiveness.
Conducts program analyses, interprets data trends, and recommends improvements for efficiency and service quality.
Analyzes legislative and policy changes to identify downstream impacts and integrates findings into planning efforts.
Stakeholder and Cross-Division Collaboration
Collaborates with internal and external stakeholders, including Strategic Operations leaders, program directors, and external partners, to identify and resolve operational challenges.
Promotes seamless communication across divisions and fosters partnerships to support strategic goals.
Provides updates and recommendations to the Associate Commissioner and senior leadership.
Contract and Resource Oversight
Provides oversight and guidance on assigned contracts to ensure compliance with state procurement and contract management requirements.
Coordinates with contract operations and fiscal staff to ensure proper documentation, reporting, and performance monitoring.
Supports development of Statements of Work (SOWs) and Requests for Proposals (RFPs).
Regular and predictable attendance in accordance with the agency’s leave policy is required. Additional duties may be assigned as needed.
Knowledge, Skills, and Abilities (KSAs)
Public sector practices, processes, and methodologies
Business and management principles related to strategic planning, performance management, and organizational effectiveness
Project and change management methodologies (Lean, Six Sigma)
Local, state, and federal laws related to Texas government operations and legislative processes
State procurement and contracting policies, including the Texas Procurement and Contract Management Guide
HHS systems and reporting tools (e.g., System of Contract Operation and Reporting, SharePoint, Power BI, Power Automate)
Registrations, Licensure Requirements or Certifications
Six Sigma Black Belt (Lean)
Change Management Certification
Preferred
Certified Texas Contract Manager (CTCM)
Certified Texas Contract Developer (CTCD)
Note: The successful candidate must obtain CTCM within six (6) months of hire.
Initial Screening Criteria
Graduation from an accredited four‑year college or university with major coursework in Business Administration, Communications, Public Administration, Human Resources, Organizational Leadership, or related field.
Five (5) years of experience leading, managing, and directing multidisciplinary staff.
Five (5) years of experience in leadership managing multiple project teams, director(s), manager(s), and team leads.
Five (5) years of experience in change management, process and continuous improvement (Six Sigma or equivalent methodologies).
Five (5) years of experience in developing operational procedures and process documentation.
Experience using Microsoft applications, including Word, Excel, PowerPoint, Visio, Project Management, Power BI, Power Automate, Adobe Creative Suite, and other process documentation software.
Five (5) year experience working in a large, complex public‑sector organization preferred.
Five (5) year experience in organizational leadership, training, and development.
Five (5) experience in cross‑divisional or interagency collaboration.
Additional Information: This position may be eligible for telework, reporting on‑site in Austin. Please note that all HHS positions are subject to state and agency telework policies, in addition to the discretion of the direct supervisor and business needs.
Salary is dependent upon budgetary availability.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
#J-18808-Ljbffr
Oct 24, 2025
Location:
AUSTIN, TX
Overview:
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title:
Operations Director
Job Title:
Director III
Agency:
Health & Human Services Comm
Department:
HHSC SystmSupt Svcs-Operations
Posting Number:
10312
Closing Date:
11/07/2025
Posting Audience:
Internal and External
Occupational Category:
Management
Salary Group:
TEXAS-B-28
Salary Range:
$7,716.66 - $13,051.00
Pay Frequency:
Monthly
Shift:
Day
Telework:
Eligible for Telework
Travel:
Up to 10%
Regular/Temporary:
Regular
Full Time/Part Time:
Full time
FLSA Exempt/Non-Exempt:
Exempt
Job Location City:
AUSTIN
Job Location Address:
4601 W GUADALUPE ST
Essential Job Functions
Leadership and Staff Development
Supervises a team of professional staff, including subordinate managers, assigning responsibilities, setting expectations, and evaluating performance.
Promotes employee engagement, facilitates professional development, and ensures staff receives appropriate training and resources.
Approves leave, manages onboarding, and ensures HR and training compliance.
Models ethical leadership and fosters a culture of accountability and continuous learning.
Experience in organizational leadership, training, and development.
Strategic Planning and Alignment
Leads the development of short- and long-term operational goals aligned with the agency’s strategic objectives.
Identifies business problems requiring executive intervention or strategic direction.
Facilitates strategic discussions, develops implementation of roadmaps, and ensures execution of agency-level initiatives.
Coordinates with leadership to align projects and operational plans with divisional and organizational priorities.
Performance, Policy, and Process Management
Develops and maintains operational policies, procedures, manuals, and process documentation.
Establishes and monitors key performance indicators to assess operational effectiveness.
Conducts program analyses, interprets data trends, and recommends improvements for efficiency and service quality.
Analyzes legislative and policy changes to identify downstream impacts and integrates findings into planning efforts.
Stakeholder and Cross-Division Collaboration
Collaborates with internal and external stakeholders, including Strategic Operations leaders, program directors, and external partners, to identify and resolve operational challenges.
Promotes seamless communication across divisions and fosters partnerships to support strategic goals.
Provides updates and recommendations to the Associate Commissioner and senior leadership.
Contract and Resource Oversight
Provides oversight and guidance on assigned contracts to ensure compliance with state procurement and contract management requirements.
Coordinates with contract operations and fiscal staff to ensure proper documentation, reporting, and performance monitoring.
Supports development of Statements of Work (SOWs) and Requests for Proposals (RFPs).
Regular and predictable attendance in accordance with the agency’s leave policy is required. Additional duties may be assigned as needed.
Knowledge, Skills, and Abilities (KSAs)
Public sector practices, processes, and methodologies
Business and management principles related to strategic planning, performance management, and organizational effectiveness
Project and change management methodologies (Lean, Six Sigma)
Local, state, and federal laws related to Texas government operations and legislative processes
State procurement and contracting policies, including the Texas Procurement and Contract Management Guide
HHS systems and reporting tools (e.g., System of Contract Operation and Reporting, SharePoint, Power BI, Power Automate)
Registrations, Licensure Requirements or Certifications
Six Sigma Black Belt (Lean)
Change Management Certification
Preferred
Certified Texas Contract Manager (CTCM)
Certified Texas Contract Developer (CTCD)
Note: The successful candidate must obtain CTCM within six (6) months of hire.
Initial Screening Criteria
Graduation from an accredited four‑year college or university with major coursework in Business Administration, Communications, Public Administration, Human Resources, Organizational Leadership, or related field.
Five (5) years of experience leading, managing, and directing multidisciplinary staff.
Five (5) years of experience in leadership managing multiple project teams, director(s), manager(s), and team leads.
Five (5) years of experience in change management, process and continuous improvement (Six Sigma or equivalent methodologies).
Five (5) years of experience in developing operational procedures and process documentation.
Experience using Microsoft applications, including Word, Excel, PowerPoint, Visio, Project Management, Power BI, Power Automate, Adobe Creative Suite, and other process documentation software.
Five (5) year experience working in a large, complex public‑sector organization preferred.
Five (5) year experience in organizational leadership, training, and development.
Five (5) experience in cross‑divisional or interagency collaboration.
Additional Information: This position may be eligible for telework, reporting on‑site in Austin. Please note that all HHS positions are subject to state and agency telework policies, in addition to the discretion of the direct supervisor and business needs.
Salary is dependent upon budgetary availability.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks And Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
#J-18808-Ljbffr