AION Management
Affordable Leasing Professional
AION Management, Silver Spring, Maryland, United States, 20900
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Affordable Leasing Professional
role at
AION Management .
Responsibilities
Conduct all HUD leasing activities at the property: respond to telephone inquiries, provide apartment and amenity tours, follow up with prospects, and coordinate move‑ins.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Maintain passing e‑shop, phone shop, and physical shop scores of 85% or higher.
Inspect apartments with new residents at move‑in and complete all necessary paperwork.
Manage 49 PBRA units, including leasing and annual recertification of households.
Maintain the PBRA affordable program waitlist to ensure HUD compliance.
Prepare and submit all monthly PBRA reporting requirements, including EIV reports and voucher requests to HUD, and reconcile monthly payments.
Support the Assistant REM Manager with tracking renewals, lease expirations, and notices to vacate.
Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
Accurately enter all prospect and resident data into Real Page in a timely manner.
Keep files, desk, and leasing area organized.
Comply with all HUD, Fair Housing regulations, local/state regulations, and other laws related to property-specific guidelines and occupancy standards.
Inspect market‑ready, HUD units, and models daily and as assigned.
Assist in planning and preparation of resident functions.
Walk the property to assess curb appeal and overall appearance.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward all customers.
Maintain availability for resident functions, community‑affiliated events, and weekends.
Perform other duties as required, including maintaining all leasing office standards.
Requirements
Certified Occupancy Specialist (COS) certification preferred; otherwise must obtain within 90 days of employment.
High school diploma or equivalent; college preferred.
1 year of customer service or sales experience (or relevant education).
1 year of HUD Project‑Based Rental Assistance (PBRA) leasing and compliance experience.
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
Strong computer skills, including Microsoft Word and Excel.
Excellent written and verbal English communication skills.
Must be able to walk apartments and grounds, including steps and stairs.
Occasional lifting of 20 pounds or less.
Must be available to work weekends and holidays.
Valid driver’s license.
FLSA Status: Non‑Exempt
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Affordable Leasing Professional
role at
AION Management .
Responsibilities
Conduct all HUD leasing activities at the property: respond to telephone inquiries, provide apartment and amenity tours, follow up with prospects, and coordinate move‑ins.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Maintain passing e‑shop, phone shop, and physical shop scores of 85% or higher.
Inspect apartments with new residents at move‑in and complete all necessary paperwork.
Manage 49 PBRA units, including leasing and annual recertification of households.
Maintain the PBRA affordable program waitlist to ensure HUD compliance.
Prepare and submit all monthly PBRA reporting requirements, including EIV reports and voucher requests to HUD, and reconcile monthly payments.
Support the Assistant REM Manager with tracking renewals, lease expirations, and notices to vacate.
Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
Accurately enter all prospect and resident data into Real Page in a timely manner.
Keep files, desk, and leasing area organized.
Comply with all HUD, Fair Housing regulations, local/state regulations, and other laws related to property-specific guidelines and occupancy standards.
Inspect market‑ready, HUD units, and models daily and as assigned.
Assist in planning and preparation of resident functions.
Walk the property to assess curb appeal and overall appearance.
Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward all customers.
Maintain availability for resident functions, community‑affiliated events, and weekends.
Perform other duties as required, including maintaining all leasing office standards.
Requirements
Certified Occupancy Specialist (COS) certification preferred; otherwise must obtain within 90 days of employment.
High school diploma or equivalent; college preferred.
1 year of customer service or sales experience (or relevant education).
1 year of HUD Project‑Based Rental Assistance (PBRA) leasing and compliance experience.
In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire.
Strong computer skills, including Microsoft Word and Excel.
Excellent written and verbal English communication skills.
Must be able to walk apartments and grounds, including steps and stairs.
Occasional lifting of 20 pounds or less.
Must be available to work weekends and holidays.
Valid driver’s license.
FLSA Status: Non‑Exempt
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