Chicago Fire FC
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Account Manager, Premium Services
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Chicago Fire FC .
Chicago Fire Football Club (Chicago Fire FC) is an American professional soccer club that competes in Major League Soccer (MLS), the top U.S. domestic league. Founded on October 8, 1997, the club began play in 1998 as one of the League’s first expansion franchises. The Fire have won six major domestic titles, including the 1998 MLS Cup, the 1998, 2000, 2003, and 2006 Lamar Hunt U.S. Open Cups, and the 2003 MLS Supporters’ Shield. The club recently announced plans to build a $750 million privately financed downtown stadium in Chicago in 2028 and opened the state‑of‑the‑art $100 million Endeavor Health Performance Center in March 2025. With tremendous growth and expansion, the club is laying the foundation for an audacious vision that will transform the brand in the coming years.
Job Overview Chicago Fire Football Club is seeking a dedicated Account Manager of Premium Services to sustain and increase client retention, build authentic relationships with annual suite and premium seat holders, and provide exceptional service experiences to fans on matchdays. This role reports to the Director of Premium Sales & Service.
Responsibilities
Account Management: Retain annual suite & premium seat holders in the defined portfolio of accounts.
Drive Revenue Growth: Seek additional revenue opportunities through add‑on membership sales, seat upgrades, and referrals from the portfolio.
Prospect New Opportunities: Maximize new business by executing new‑business calls and out‑of‑office meetings.
Relationship Building: Build strong relationships with the defined portfolio through proactive communication, including visits, calls, emails, dinners, events, and other channels.
Foster a Positive Team Approach: Focus on an exceptional fan experience on match day and work closely with other departments to ensure consistent communication and one‑on‑one interactions with fans.
Product Knowledge: Maintain up‑to‑date knowledge and communicate all team happenings, events, member benefits, and stadium details relevant to the account portfolio.
CRM Management: Ensure customer and account data and profile requirements are accurate and complete.
Deliver Exceptional Service: Acquire knowledge of products offered and learn to ask targeted questions to better understand the Chicago Fire FC fan base and offer the best benefits possible.
Additional Duties: Perform other assigned duties as needed.
Required Qualifications
3+ years of sales or service experience.
Proven track record of achieving and surpassing sales goals.
Strong understanding of new‑business sales, customer support, relationship management, upselling, and client retention.
Strong work ethic and desire to build a career in professional sports.
Excellent interpersonal and communication skills.
Ability to run off‑site meetings with C‑Level executives.
Willingness to learn in a fast‑paced environment.
Desire to be a sports‑sales industry leader.
Ability to work non‑traditional hours, including all home games on nights, weekends, and/or holidays.
Preferred Qualifications
Bachelor’s degree in sports management, business administration, or a similar field.
Experience with collegiate, elite, or professional sports sales or service.
Spanish language fluency.
Familiarity with Ticketmaster Archtics and Salesforce CRM.
Compensation
Salary range of $60,000, commission eligible.
Full‑time, exempt position.
Bonus eligibility based on club‑wide goals.
Additional benefits and perks: [details may be provided]
Equal Opportunity & Diversity Statement
Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. The club welcomes all diverse candidates to apply to opportunities within the organization.
CFFC provides equal employment opportunity and maintains a workplace free from discrimination. The company does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If you need a reasonable accommodation for any part of the application process due to a medical condition or disability, please contact the People and Culture Department.
Privacy
By clicking apply, you agree to the terms of the MLS.
#J-18808-Ljbffr
Account Manager, Premium Services
role at
Chicago Fire FC .
Chicago Fire Football Club (Chicago Fire FC) is an American professional soccer club that competes in Major League Soccer (MLS), the top U.S. domestic league. Founded on October 8, 1997, the club began play in 1998 as one of the League’s first expansion franchises. The Fire have won six major domestic titles, including the 1998 MLS Cup, the 1998, 2000, 2003, and 2006 Lamar Hunt U.S. Open Cups, and the 2003 MLS Supporters’ Shield. The club recently announced plans to build a $750 million privately financed downtown stadium in Chicago in 2028 and opened the state‑of‑the‑art $100 million Endeavor Health Performance Center in March 2025. With tremendous growth and expansion, the club is laying the foundation for an audacious vision that will transform the brand in the coming years.
Job Overview Chicago Fire Football Club is seeking a dedicated Account Manager of Premium Services to sustain and increase client retention, build authentic relationships with annual suite and premium seat holders, and provide exceptional service experiences to fans on matchdays. This role reports to the Director of Premium Sales & Service.
Responsibilities
Account Management: Retain annual suite & premium seat holders in the defined portfolio of accounts.
Drive Revenue Growth: Seek additional revenue opportunities through add‑on membership sales, seat upgrades, and referrals from the portfolio.
Prospect New Opportunities: Maximize new business by executing new‑business calls and out‑of‑office meetings.
Relationship Building: Build strong relationships with the defined portfolio through proactive communication, including visits, calls, emails, dinners, events, and other channels.
Foster a Positive Team Approach: Focus on an exceptional fan experience on match day and work closely with other departments to ensure consistent communication and one‑on‑one interactions with fans.
Product Knowledge: Maintain up‑to‑date knowledge and communicate all team happenings, events, member benefits, and stadium details relevant to the account portfolio.
CRM Management: Ensure customer and account data and profile requirements are accurate and complete.
Deliver Exceptional Service: Acquire knowledge of products offered and learn to ask targeted questions to better understand the Chicago Fire FC fan base and offer the best benefits possible.
Additional Duties: Perform other assigned duties as needed.
Required Qualifications
3+ years of sales or service experience.
Proven track record of achieving and surpassing sales goals.
Strong understanding of new‑business sales, customer support, relationship management, upselling, and client retention.
Strong work ethic and desire to build a career in professional sports.
Excellent interpersonal and communication skills.
Ability to run off‑site meetings with C‑Level executives.
Willingness to learn in a fast‑paced environment.
Desire to be a sports‑sales industry leader.
Ability to work non‑traditional hours, including all home games on nights, weekends, and/or holidays.
Preferred Qualifications
Bachelor’s degree in sports management, business administration, or a similar field.
Experience with collegiate, elite, or professional sports sales or service.
Spanish language fluency.
Familiarity with Ticketmaster Archtics and Salesforce CRM.
Compensation
Salary range of $60,000, commission eligible.
Full‑time, exempt position.
Bonus eligibility based on club‑wide goals.
Additional benefits and perks: [details may be provided]
Equal Opportunity & Diversity Statement
Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. The club welcomes all diverse candidates to apply to opportunities within the organization.
CFFC provides equal employment opportunity and maintains a workplace free from discrimination. The company does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
If you need a reasonable accommodation for any part of the application process due to a medical condition or disability, please contact the People and Culture Department.
Privacy
By clicking apply, you agree to the terms of the MLS.
#J-18808-Ljbffr