IPsoft Inc.
IPsoft is a global managed services provider of autonomic-based services. The company’s mission is to power the world through expert systems, leveraging self-learning, self-healing cognitive systems across IT Operations, Cloud Orchestration, Fraud Prevention (FAS), and Business Process Automation. Headquartered in New York City, IPsoft operates in ten countries across North America, Europe, and Asia Pacific, supporting enterprise customers, service providers, and telecommunications companies.
Job Description
• Diagnose and remediate issues with Windows Server Infrastructure, related roles and features, and other Microsoft and third-party Windows business infrastructure applications. Identify recurring issues for automation. Qualifications
• Troubleshoot issues related to Exchange and Active Directory topology, and related features, in complex, multi-site, and multi-domain environments. Experience with Exchange 2010 is required; 2013 is a plus. Enterprise-level support experience preferred. • Manage server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2. • Administer VMware vSphere infrastructure and hosted guest machines using Windows-based tools like vSphere client and PowerCLI. • Document troubleshooting information in ticketing systems. • Utilize PowerShell to configure roles and features of Microsoft products. Knowledge of scripting and functions is a plus. • Execute Standard Operating Procedures for various clients. • Perform remote hardware diagnosis using system management technologies such as OpenManage, iDRAC for Dell, and iLO for HP. • Use centralized patching and configuration tools like WSUS and System Center Suite. Additional Information
Preferred qualifications include: • Identifying recurring issues and driving automation for resolution. • Knowledge of other virtualization solutions such as Citrix. • Investigating issues with enterprise communication and collaboration technologies like Exchange, SharePoint, and Lync. • Managing backup architectures with software like NetBackup or Tivoli. • 2+ years of experience managing infrastructure with 100+ machines. • Degree in computer systems or computer science is preferred.
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• Diagnose and remediate issues with Windows Server Infrastructure, related roles and features, and other Microsoft and third-party Windows business infrastructure applications. Identify recurring issues for automation. Qualifications
• Troubleshoot issues related to Exchange and Active Directory topology, and related features, in complex, multi-site, and multi-domain environments. Experience with Exchange 2010 is required; 2013 is a plus. Enterprise-level support experience preferred. • Manage server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2. • Administer VMware vSphere infrastructure and hosted guest machines using Windows-based tools like vSphere client and PowerCLI. • Document troubleshooting information in ticketing systems. • Utilize PowerShell to configure roles and features of Microsoft products. Knowledge of scripting and functions is a plus. • Execute Standard Operating Procedures for various clients. • Perform remote hardware diagnosis using system management technologies such as OpenManage, iDRAC for Dell, and iLO for HP. • Use centralized patching and configuration tools like WSUS and System Center Suite. Additional Information
Preferred qualifications include: • Identifying recurring issues and driving automation for resolution. • Knowledge of other virtualization solutions such as Citrix. • Investigating issues with enterprise communication and collaboration technologies like Exchange, SharePoint, and Lync. • Managing backup architectures with software like NetBackup or Tivoli. • 2+ years of experience managing infrastructure with 100+ machines. • Degree in computer systems or computer science is preferred.
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