Direction Home Akron Canton Area Agency on Aging & Disabilities
ADRC Representative
Direction Home Akron Canton Area Agency on Aging & Disabilities, Uniontown, Ohio, United States, 44685
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ADRC Representative
role at
Direction Home Akron Canton Area Agency on Aging & Disabilities
Functions Provides telephone or walk-in information on community resources, and assistance for long term supports and services.
Job Responsibilities Provides telephone or in-person evaluation, information, and assistance for long term care applicants.
Complete Long-Term Services & Supports Questionnaire (LTSSQ) and Support Navigation in the Ohio Benefits Long Term Services and Supports (OBLTSS) data system within timeframes identified in contract with ODA and ODM.
Data enter information into PASSPORT Information Management Systems as required by the OBLTSS program. Complete data entry into the Chart Assignment Log for individuals requesting an assessment.
Provide information on program options, eligibility, and community resources.
Assist callers in identifying needs and securing appropriate programs, services and care settings utilizing available resource directories.
Facilitate the contacting of resources if a consumer is unable to complete or complete a warm hand-off, if needed.
Provide information, assistance, and referrals to individuals who walk-in to the Agency and then complete the LTSSQ and Support Navigation in OBLTSS.
Utilize Ohio Benefits and Ohio MITS systems to determine individual’s Medicaid and managed care status.
Participate in community groups as requested.
Obtain AIRS certification. Must obtain passing score within three attempts.
Complete Phone Log and Time Card daily to accurately reflect time spent on each activity.
Refer callers to telephonic consumer satisfaction survey per current protocol.
Required
A minimum of 1 year experience in a customer service, social service or medical setting.
High School diploma.
Preferred
Above average accurate typing skills.
Prior experience with conflict resolution or customer service.
Experience with Microsoft Office products.
Bachelor’s degree in a related field.
Prior experience in a nonprofit setting.
Prior experience with Medicare and/or Medicaid services.
Prior experience with aging and disabled population.
Prior experience with long-term care services, Medicaid waiver and/or mental health services.
Upon Hire
Completion of OBLTSS training and PASSPORT Modules within first 90 days of employment. AIRS certification when eligible for testing.
Office based position with possibility to participate in remote work pending successful orientation.
Referrals increase your chances of interviewing at Direction Home Akron Canton Area Agency on Aging & Disabilities by 2x.
Get notified about new Representative jobs in Uniontown, OH.
Seniority Level Entry level
Employment Type Other
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr
ADRC Representative
role at
Direction Home Akron Canton Area Agency on Aging & Disabilities
Functions Provides telephone or walk-in information on community resources, and assistance for long term supports and services.
Job Responsibilities Provides telephone or in-person evaluation, information, and assistance for long term care applicants.
Complete Long-Term Services & Supports Questionnaire (LTSSQ) and Support Navigation in the Ohio Benefits Long Term Services and Supports (OBLTSS) data system within timeframes identified in contract with ODA and ODM.
Data enter information into PASSPORT Information Management Systems as required by the OBLTSS program. Complete data entry into the Chart Assignment Log for individuals requesting an assessment.
Provide information on program options, eligibility, and community resources.
Assist callers in identifying needs and securing appropriate programs, services and care settings utilizing available resource directories.
Facilitate the contacting of resources if a consumer is unable to complete or complete a warm hand-off, if needed.
Provide information, assistance, and referrals to individuals who walk-in to the Agency and then complete the LTSSQ and Support Navigation in OBLTSS.
Utilize Ohio Benefits and Ohio MITS systems to determine individual’s Medicaid and managed care status.
Participate in community groups as requested.
Obtain AIRS certification. Must obtain passing score within three attempts.
Complete Phone Log and Time Card daily to accurately reflect time spent on each activity.
Refer callers to telephonic consumer satisfaction survey per current protocol.
Required
A minimum of 1 year experience in a customer service, social service or medical setting.
High School diploma.
Preferred
Above average accurate typing skills.
Prior experience with conflict resolution or customer service.
Experience with Microsoft Office products.
Bachelor’s degree in a related field.
Prior experience in a nonprofit setting.
Prior experience with Medicare and/or Medicaid services.
Prior experience with aging and disabled population.
Prior experience with long-term care services, Medicaid waiver and/or mental health services.
Upon Hire
Completion of OBLTSS training and PASSPORT Modules within first 90 days of employment. AIRS certification when eligible for testing.
Office based position with possibility to participate in remote work pending successful orientation.
Referrals increase your chances of interviewing at Direction Home Akron Canton Area Agency on Aging & Disabilities by 2x.
Get notified about new Representative jobs in Uniontown, OH.
Seniority Level Entry level
Employment Type Other
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr