SISL Global
Partnering with Client Companies | Business Development | Client Relationship | Account Management | Delivery Management | Vendor Management
Responsibilities
Provide technical support for desktop/laptop hardware, software, and peripherals.
Diagnose and resolve advanced technical issues escalated from the support team.
Install, configure, and maintain operating systems, software applications, and system updates.
Perform root cause analysis to identify recurring technical problems and develop solutions.
Exhibit excellent troubleshooting skills for Windows and macOS break/fix issues.
Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
Collaborate with IT team members on projects, upgrades, and implementations.
Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
Provide remote support and troubleshooting for users working from home or in the field.
Train and mentor junior support technicians as needed.
Ensure compliance with IT policies, security protocols, and best practices.
Perform routine maintenance and inspections to ensure optimal performance of equipment.
Build and maintain strong relationships with end users and ensure user satisfaction.
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Provide technical support for desktop/laptop hardware, software, and peripherals.
Diagnose and resolve advanced technical issues escalated from the support team.
Install, configure, and maintain operating systems, software applications, and system updates.
Perform root cause analysis to identify recurring technical problems and develop solutions.
Exhibit excellent troubleshooting skills for Windows and macOS break/fix issues.
Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
Collaborate with IT team members on projects, upgrades, and implementations.
Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
Provide remote support and troubleshooting for users working from home or in the field.
Train and mentor junior support technicians as needed.
Ensure compliance with IT policies, security protocols, and best practices.
Perform routine maintenance and inspections to ensure optimal performance of equipment.
Build and maintain strong relationships with end users and ensure user satisfaction.
#J-18808-Ljbffr